Once again the amazing ladies at shanklin branch were great. They took their time and found me the best deal for my holiday, checking flights, times and accommodation until they found exactly what I w... See more
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Sarah went over and above when we booked our cruise. She just didn't give up finding what we wanted in our special dates. Sorted out our travel insurance for us too.We are so pleased to be going on a... See more
Company replied
Staff friendly and really helpful. Explained all i needed too know, checked if anything could be cheaper if I moved days about. And ensured that I could ask anything before I left for my trip. The sta... See more
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After requesting more details and a quote for a trip to Istanbul and Cappadocia, Sarah created a fantastic trip to for me. The booking process was very easy and the customer service was outstanding.... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
32 Regent Street, PO37 7AA, Shanklin, United Kingdom
- 01983 866266
5.0
Excellent
664 reviews
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Teresa was very thorough and…
Teresa was very thorough and knowledgable.
Most helpful even though we kept changing our mind on dates.
May 6, 2026
Reply from Hays Travel - Shanklin
Thank you for your review. It was a pleasure to get you booked and I'm sure you'll have a wonderful time
I found booking my holiday was made so…
I found booking my holiday was made so easy and uncomplicated Teresa sorted every thing out for me down to the last detail ..Im very very pleased that i booked through Hays Travel and will deffinantly be using them again in the future ...Many Thanks!
May 6, 2026
Reply from Hays Travel - Shanklin
Thank you for taking the time to leave a review. So glad we got you booked and I hope you all have a great time.
Great service as usual from Nikki
May 6, 2026
Reply from Hays Travel - Shanklin
Thank you for taking the time to leave a review, it's always a pleasure to help you with your holidays
Reply from Hays Travel - Shanklin
Thank you for your review. I'm sure you will really enjoy this trip
What can I say but just an absolute… Superstars
What can I say but just an absolute fantastic company. All the lovely ladies who have helped my husband and I over the last 5 years are absolutely incredible, they are professional, friendly and they all have a great understanding in their job roll.
April 26, 2026
Reply from Hays Travel - Shanklin
Always a pleasure to see you both
Reply from Hays Travel - Shanklin
Thankyou for your kind review, always a pleasure to get you booked x
Hays
Hays , shanklin branch on the Isle of Wight has a great team of people , very helpful ,and knowledgeable, just booked another trip with them (thanks Teresa) safe in the knowledge that I can just pop in if I have any queries regarding the trip, and I will be met with a smiling face and first class service.
April 18, 2026
Reply from Hays Travel - Shanklin
So excited for you regarding this trip, it's going to be fantastic! Thank you for choosing to book with us again - Teresa
Sarah was very good and explained…
Sarah was very good and explained everything to us and helped out with professional advice and her experience with her knowledge made everything better to understand
April 28, 2026
Reply from Hays Travel - Shanklin
Thank you for taking the time to leave a review and for your kind words, it was a pleasure to meet you both, and book your next getaway. Kindest regards
Sarah
i have used hays shanklin branch to…
i have used hays shanklin branch to book my cruises
and have all ways recived a first class service the staff are very friendly help full and they know about the company that you wish to book with
April 29, 2026
Reply from Hays Travel - Shanklin
Thank you for your review, it's always a pleasure to see you - Teresa
I always use this Branch the ladies are…
I always use this Branch the ladies are super friendly and efficient ,and the shop looks great after the refit
April 28, 2026
Reply from Hays Travel - Shanklin
We appreciate you choosing our branch! We're so happy to hear that you find our team friendly and efficient, and that you like the shop's new look.
Kind Regards
Sarah and the team, Shanklin
Caribbean Cruise 2028…
Donna at Shanklin explained everything clearly when booking our cruise for 2028, she made sure we were happy with everything with our booking and we came away feeling happy and confident that we’d got what we wanted.
April 25, 2026
Reply from Hays Travel - Shanklin
We're so happy to hear that your cruise booking experience was clear and satisfactory. It's great knowing you feel confident about your travel plans for 2028. Thanks for your review!
Kind Regards
Hays Travel Shanklin
The staff are always extremely helpful…
The staff are always extremely helpful and knowledgeable. Nothing is too much trouble for them . Highly recommend this branch.
April 21, 2026
Reply from Hays Travel - Shanklin
We appreciate your kind words! It's great to hear that our team is helpful and knowledgeable, always going the extra mile. We highly value your recommendation.
Kind Regards
Hays Travel Shanklin
Perfect Service
Sarah was very friendly and answered all my questions fully and promptly.She helped me to book the exact holiday I wanted.There was no time when I felt I was being pressurized or hurried.My experience was good old fashioned customer service at its best.Thank you.
April 21, 2026
Reply from Hays Travel - Shanklin
I appreciate you taking the time to share your experience. I am so happy to hear that you felt supported and that I could help you book your ideal holiday. It's great to know I provided excellent service!
Kindest regards
Sarah
Reply from Hays Travel - Shanklin
Thank you so much for taking the time to leave a review - Teresa
Efficiency with a smile
April 1, 2026
Reply from Hays Travel - Shanklin
Thank you for your review, it was lovely to see you again - Teresa
Friendly and helpful staff
Always very friendly and helpful staff. They always help us if we have problems with any part of booking our holiday. They always go that extra mile!. Would highly recommend them.
April 15, 2026
Reply from Hays Travel - Shanklin
We appreciate you taking the time to share your kind words. We are so happy to hear that our team is always there to help you with your holiday plans.
Kind Regards
Hays Travel Shanklin
Excellent customer service .always a…
Excellent customer service .always a smile from the team when you go in the shop And big thankyou to Teresa always gives all the help we need.linda and Dave
January 6, 2026
Reply from Hays Travel - Shanklin
We appreciate your kind words! We are so happy to hear that our team provides excellent service and always gives the help you need.
Kind regards
Teresa
Donna was amazing at the Shanklin…
Donna was amazing at the Shanklin branch really took time to get our holiday right I was so fussy and she did everything she could! Thank you Donna!
March 17, 2026
Reply from Hays Travel - Shanklin
Hi Kelly , it was a pleasure sorting out your holiday and it was important to get it right for you.
kind regards
Donna :-)
A very efficient and friendly service
Sarah was extremely helpful, friendly and very efficient. The booking was made without any problems at all, and I was kept informed at every stage.
March 12, 2026
Reply from Hays Travel - Shanklin
Thank you so much for your lovely words. It was a pleasure to talk to you and get this booked for you. Kindest regards, Sarah
Such an easy experience having an…
Such an easy experience having an experienced member Of staff that helped us so much with our booking
March 18, 2026
Reply from Hays Travel - Shanklin
Thankyou for your kind review, it was a pleasure to get this holiday booked for you x
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