Once again the amazing ladies at shanklin branch were great. They took their time and found me the best deal for my holiday, checking flights, times and accommodation until they found exactly what I w... See more
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Sarah went over and above when we booked our cruise. She just didn't give up finding what we wanted in our special dates. Sorted out our travel insurance for us too.We are so pleased to be going on a... See more
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Staff friendly and really helpful. Explained all i needed too know, checked if anything could be cheaper if I moved days about. And ensured that I could ask anything before I left for my trip. The sta... See more
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After requesting more details and a quote for a trip to Istanbul and Cappadocia, Sarah created a fantastic trip to for me. The booking process was very easy and the customer service was outstanding.... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
32 Regent Street, PO37 7AA, Shanklin, United Kingdom
- 01983 866266
5.0
Excellent
664 reviews
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Excellent as usual
Excellent as usual. Nothing is too much trouble
Great Team in shop as always
March 12, 2026
Reply from Hays Travel - Shanklin
We appreciate you taking the time to leave us this great review! We are so happy that our team is always helpful.
Shanklin, Hays Travel
Excellent service from Hays Travel as…
Excellent service from Hays Travel as always I would like to thank Donna for making our booking over the phone went above and beyond. Looking forward to seeing you all soon thank you so much for the excellent service.
March 5, 2026
Reply from Hays Travel - Shanklin
Thank you Michelle for your kind words . It was a pleasure arranging your holiday.
Donna
What can I say ,absolutely A+ customer…
What can I say ,absolutely A+ customer service. Donna was the lady that helped us book our 1st cruise , she was very attentive to what we wanted and didn't want, giving us good advise, tips and information to really help us get what we really wanted from our cruise, she couldn't have been any more help if she tried , I Highly recommend Hays travel in Shanklin All so friendly and helpful 😊
March 4, 2026
Reply from Hays Travel - Shanklin
TRACEY ,
We appreciate you sharing your experience booking your first cruise. We're so glad that our team member was attentive to your needs and provided helpful advice. We're happy to hear that you had a positive experience with our team!
shanklin, Hays Travel
Hays Travel staff are always reliable fonts of knowledge
Hays Travel was as always, extremely helpful when looking for a travel destination, hotel and amenities. The lady called Nicky had all the information we required plus a few hints and tips to enable us to decide on our destination. Thank you for being so understanding of our needs, as usual.
February 24, 2026
Reply from Hays Travel - Shanklin
We appreciate your kind words. It's great to hear that we could provide you with helpful information and understand your needs when planning your trip.
Shanklin, Hays Travel
We met with Sarah who has done bookings…
We met with Sarah who has done bookings for us before. She is lovely and always very helpful and efficient.
March 2, 2026
Reply from Hays Travel - Shanklin
Thank you for your lovely words. It is always a pleasure to see you both and to book your next adventures :) Best regards, Sarah
Reply from Hays Travel - Shanklin
We appreciate you taking the time to share your positive experience; we are happy to hear we were helpful and efficient.
Shanklin, Hays Travel
Helpful staff and friendly.
Helpful staff, polite,straight down too business, even found ways too save me money,now that's great staff,and owners.
February 20, 2026
Reply from Hays Travel - Shanklin
Thankyou for your kind review, always a pleasure to get your travel booked for you :)
Nikki
Nikki, the agent serving me was brilliant. I gave her a wide spec for a holiday for me and my friend, she found us a great holiday, great price, she was friendly, professional and knowledgeable. This is the 2nd time I've been to this shop in Shanklin and will recommend it to anyone looking for a holiday.
February 21, 2026
Reply from Hays Travel - Shanklin
Thankyou for your kind review. It was my pleasure to get your holiday all booked for you :)
Sandals Barbados trip February 2027
Sarah and Nikki were very helpful booking our trip, making suggestions and giving us good advice.
We were very happy with their service and expertise.
February 17, 2026
Reply from Hays Travel - Shanklin
i am so happy to hear that myself and Nikki provided such helpful service while booking your trip! We appreciate your kind words and we are grateful for your review. We look forward to seeing you both again soon. Kindest regards, Sarah + Nikki
Reply from Hays Travel - Shanklin
Thankyou for your kind review, enjoy your cruise x
Lovely staff very helpful
Lovely staff very helpful. They make you feel really comfortable and dont push you into anything and help you find the right holiday for you and your family. Will definitely use them again. They make the process really easy and take all the stress away that we were feeling about booking a holiday. Thank you
February 11, 2026
Reply from Hays Travel - Shanklin
Thankyou for your lovely review, it was a pleasure to get your holiday booked for you :)
every thing explained & done for you…
every thing explained & done for you very pleased with the service and the experience
February 8, 2026
Reply from Hays Travel - Shanklin
We are so pleased to hear that everything was explained well and taken care of for you. Thank you for your positive feedback about our service!
shanklin, Hays Travel
Cheerful great service !
Such a friendly knowledgeable service! Will definitely use again.
February 5, 2026
Reply from Hays Travel - Shanklin
Thank you for taking the time to leave a review. It was lovely to meet you and get you booked - Teresa
Reply from Hays Travel - Shanklin
Thank you Shirley for your lovely comments. It's always a pleasure dealing with you .
kind regards
Donna
Reply from Hays Travel - Shanklin
We appreciate you taking the time to share your kind review. We are so glad you were happy with our service! Kindest regards, Sarah :)
Both Debra and I found the interaction…
Both Debra and I found the interaction with all staff to be a pleasure, and rewarding experience....thankyou !!
February 5, 2026
Reply from Hays Travel - Shanklin
We appreciate your kind words and are so happy to hear that you had a rewarding experience with our team; it was a pleasure assisting you both! Kind regards, Sarah and team :)
Hays Travel
So so helpful with our booking …no…
So so helpful with our booking …no rushing taking her time with us thank you x
February 7, 2026
Reply from Hays Travel - Shanklin
Thank you for your review. It was lovely to see you both and get your holiday booked for you - Teresa
Had to visit Shanklin branch to arrange…
Had to visit Shanklin branch to arrange insurance on the holidays booked for this year with hays travel. Sarah as usual made the whole thing done professionally but friendly. The whole team at Shanklin branch always friendly and helpful.
January 29, 2026
Reply from Hays Travel - Shanklin
I truly appreciate you taking a moment to share your kind words about your experience. Myself and my team are always happy to help. Kindest regards, Sarah
Fantastic help in finding the best…
Fantastic help in finding the best deals for a group holiday
February 3, 2026
Reply from Hays Travel - Shanklin
Thankyou for your review, it was my pleasure to get you all booked up , Thanks Nikki :)
I have been to Hays Travel for many…
I have been to Hays Travel for many years and have been treated very well. They are experienced considerate and they listen to what you are looking for where travel is concerned.
Always with a friendly welcome, my holidays with them have been excellent.
February 1, 2026
Reply from Hays Travel - Shanklin
Thankyou Christine for your lovely review, you are a very valued customer to all of us here, and it was a pleasure to get this trip booked up for you x
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