Once again the amazing ladies at shanklin branch were great. They took their time and found me the best deal for my holiday, checking flights, times and accommodation until they found exactly what I w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sarah went over and above when we booked our cruise. She just didn't give up finding what we wanted in our special dates. Sorted out our travel insurance for us too.We are so pleased to be going on a... See more
Company replied
Staff friendly and really helpful. Explained all i needed too know, checked if anything could be cheaper if I moved days about. And ensured that I could ask anything before I left for my trip. The sta... See more
Company replied
After requesting more details and a quote for a trip to Istanbul and Cappadocia, Sarah created a fantastic trip to for me. The booking process was very easy and the customer service was outstanding.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
32 Regent Street, PO37 7AA, Shanklin, United Kingdom
- 01983 866266
5.0
Excellent
666 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic help in finding the best…
Fantastic help in finding the best deals for a group holiday
February 3, 2026
Reply from Hays Travel - Shanklin
Thankyou for your review, it was my pleasure to get you all booked up , Thanks Nikki :)
I have been to Hays Travel for many…
I have been to Hays Travel for many years and have been treated very well. They are experienced considerate and they listen to what you are looking for where travel is concerned.
Always with a friendly welcome, my holidays with them have been excellent.
February 1, 2026
Reply from Hays Travel - Shanklin
Thankyou Christine for your lovely review, you are a very valued customer to all of us here, and it was a pleasure to get this trip booked up for you x
Reply from Hays Travel - Shanklin
Thankyou for your review , it was a pleasure to get this booked for you
Great friendly and helpful service.
Donna was really friendly and helpful. She was able to answer all our questions, give us good advice and enabled us to book the cruise we wanted without any fuss. Great service and very much appreciated. Thank you.
January 29, 2026
Reply from Hays Travel - Shanklin
John Poerscout-edgerton,
We appreciate you taking the time to share your experience. We're happy to hear that our team member was helpful and provided great service. Thank you!
Hays Travel
We always try hays for all our…
We always try hays for all our holidays, Teresa is our go to buy they are all super helpful and knowledgeable in there job, always look and different options and get the best deals , thank you x
January 29, 2026
Reply from Hays Travel - Shanklin
Thank you for your review. Glad we get you away to the sunshine - Teresa
Very helpful
Teresa at Hays in Shanklin was very helpful in booking our holiday for us.
Normally we struggle to achieve everything we require. Teresa went far and beyond to help us. We came away feeling very relaxed and excited. I also went in at a later date to change some details. It was done instantly. Thank you and well done
January 27, 2026
Reply from Hays Travel - Shanklin
Thank you so much for your review. It really was a pleasure to help you get the holiday you wanted - Teresa
Nikki was amazing
Nikki was amazing, she has amazing knowledge of where we wanted to go and suggested places to fly into for obtaining a good price. Will definitely book through Hays again
January 28, 2026
Reply from Hays Travel - Shanklin
Thankyou so much for your lovely review, it was a pleasure to get this all booked up for you x
Very helpful and knowledgeable when…
Very helpful and knowledgeable when helping us decide.
January 28, 2026
Reply from Hays Travel - Shanklin
Thankyou for your kind review, it was my pleasure to get this booked up for you :)
Reply from Hays Travel - Shanklin
Thank you for your review. What a lovely holiday you're going to have!
Great advice and helpful service from…
Great advice and helpful service from Sarah at the Shanklin branch. I have used this branch previously and will contact Hays travel next time we go on holiday.
January 17, 2026
Reply from Hays Travel - Shanklin
We're happy to hear that you received great advice and helpful service Sarah at our Shanklin branch. We appreciate your continued patronage and thank you for your positive feedback.
Hays Travel
Sarah understood exactly what I wanted…
Sarah understood exactly what I wanted and found it quickly.She was able to answer all my questions.
January 20, 2026
Reply from Hays Travel - Shanklin
We are so happy we were able to provide you with exactly what you wanted and answer all of your questions. Thank you for your wonderful review. Kindest regards, Sarah
The staff were amazing welcomed and…
The staff were amazing welcomed and feeling relaxed. Booked a wonderful holiday to Tenerife. Explained all the ways of paying for the holiday. I only have to save pocket money now.
January 20, 2026
Reply from Hays Travel - Shanklin
Thankyou for your kind review. It was lovely to meet you all and my pleasure to get this holiday booked up for you , Nikki x
Nikki was extremely helpful and…
Nikki was extremely helpful and understanding about my conditions.she made me feel at ease and was just lovely.
January 20, 2026
Reply from Hays Travel - Shanklin
Thankyou so much for your kind review , it was my pleasure to get your trip booked up for you x
The staff are always very helpful.
The staff are always cheerful , friendly and very helpful.
Donna in the Shanklin office is very helpful.
I only went in yesterday for a gift card. Unfortunately the format had changed on the computer so it took a while to process.
January 17, 2026
Reply from Hays Travel - Shanklin
Dear Mrs Parsons, I do apologize that issuing the Gift card did take a while process and thank you for your kind comments . It's always a pleasure dealing with you.
kind regards
Donna
Amazing as always
Great experience as always Staff are all friendly and so helpful and do everything for you and no worries are needed.
January 15, 2026
Reply from Hays Travel - Shanklin
We're so happy to hear that you consistently have a great experience with us! It's wonderful knowing our team makes everything worry-free for you.
Great service from an experienced staff…
Great service from an experienced staff member who ticked all the boxes for us.
January 15, 2026
Reply from Hays Travel - Shanklin
We are happy to hear that our experienced staff member provided such great service. Thank you for your positive feedback! Kindest regards, Sarah
The agent that dealt with my booking…
The agent that dealt with my booking yesterday, Donna, was absolutely brilliant and pointed out so much to me and got me a really good deal. She was so helpful and patient with me trying to organise everything for our cruise.
January 14, 2026
Reply from Hays Travel - Shanklin
Thank you Mrs Wilson for your lovely comments. It is greatly appreciated and it was a pleasure booking your cruise.
Donna
Holidays
Always there to help us . Offer different options. Can't go wrong with the help from the girls
January 14, 2026
Reply from Hays Travel - Shanklin
We're happy to hear that our team is always there to help and offers different options. We appreciate your positive feedback and thank you!
SHANKLIN BRANCH I.O.W.
Sarah the Manager at Shanklin Branch is a treasure to Hays Travel always helpful knowledgeable gets the best plan for you. Staff there are also welcoming. Its a pleasure to visit the shop..and you know you have the best deal possible.
January 12, 2026
Reply from Hays Travel - Shanklin
Thank you so much for your kind words. It's always a pleasure to see you both and always entertaining :) I look forward to seeing you both again soon. Kindest regards, Sarah
A great help, saved me money and complications!…
Donna was very helpful and helped me find the best journey for reaching my brothers funeral in France. I am very grateful.
January 6, 2026
Reply from Hays Travel - Shanklin
Hi Emilie. Thank you for your kind words. I was relieved we were able to get you to your family as smoothly as we could considering the circumstances for your trip.
kind regards
Donna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.