Hays Travel - Shanklin Reviews 

666
TrustScore 5 out of 5

5.0

32 Regent Street, PO37 7AA Shanklin, GB


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Rated 5 out of 5 stars

Once again the amazing ladies at shanklin branch were great. They took their time and found me the best deal for my holiday, checking flights, times and accommodation until they found exactly what I w... See more

Company replied

Rated 5 out of 5 stars

Sarah went over and above when we booked our cruise. She just didn't give up finding what we wanted in our special dates. Sorted out our travel insurance for us too.We are so pleased to be going on a... See more

Company replied

Rated 5 out of 5 stars

Staff friendly and really helpful. Explained all i needed too know, checked if anything could be cheaper if I moved days about. And ensured that I could ask anything before I left for my trip. The sta... See more

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Rated 5 out of 5 stars

After requesting more details and a quote for a trip to Istanbul and Cappadocia, Sarah created a fantastic trip to for me. The booking process was very easy and the customer service was outstanding.... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 32 Regent Street, PO37 7AA, Shanklin, United Kingdom

  • 01983 866266

5.0

Excellent

TrustScore 5 out of 5

666 reviews

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5.0

All reviews

(666)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

We booked two holidays with Teresa…

We booked two holidays with Teresa which took a couple of hours. She was very helpful & imformative.
We will be booking again for another holiday in the future.

January 11, 2026
Hays Travel - Shanklin logo

Reply from Hays Travel - Shanklin

Thank you for your review. It was lovely to meet you and arrange your holidays

Rated 5 out of 5 stars

The lady who dealt with us was very…

The lady who dealt with us was very patient, helpful and efficient

January 10, 2026
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Reply from Hays Travel - Shanklin

We're happy to hear that the service you received was patient, helpful, and efficient. Thank you for your positive feedback. Kind regards, Sarah

Rated 5 out of 5 stars

Attention to detail

The attention to detail. Teresa worked tirelessly to accommodate my wishes. This was a cruise on a ship I had never been on so her wealth of knowledge was invaluable. It was a large expenditure for me and she aimed to get me the best deal for my budget. She kept me regularly informed as to progress so I really want to congratulate her. Thank you.

January 9, 2026
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Reply from Hays Travel - Shanklin

Thank you for leaving a review. I'm so excited for you, this trip is going to be amazing!

Rated 5 out of 5 stars

Each time I use shanklin hays on the…

Each time I use shanklin hays on the isle of wight I get just what I am looking for the staff are great ,helpful, Sarah is all way happy to help

January 8, 2026
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Reply from Hays Travel - Shanklin

Thank you for your lovely review. It's always a pleasure to see you and book your next adventure :) Kindest regards, Sarah

Rated 5 out of 5 stars

Always so happy to book with Hays Travel Shanklinvel as

It seems I am always writing good reviews for the team at the Shanklin Shop, this will be no exception. I was greeted with a cheerful 'hello' and in no time at all I had my holiday booked. It is always so easy as the girls are so helpful and very efficient. I would never go anywhere else.

January 8, 2026
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Reply from Hays Travel - Shanklin

We appreciate your continued support and are so glad to hear that you consistently have a positive experience with our team. Thank you for your kind words; we look forward to helping you again! Kindest regards, Sarah :)

Rated 5 out of 5 stars

Nothing is to much trouble.

Nothing is too much trouble, safe,knowledgeable, reassuring. Thankyou.

January 6, 2026
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Reply from Hays Travel - Shanklin

We're happy to hear that we provided a safe, knowledgeable, and reassuring experience. Thank you for your kind words! We look forward to speaking to you again soon. Kindest regards, Sarah

Rated 5 out of 5 stars

Donna

Donna, the agent that we saw, was amazing. She spent a long time checking prices and times. Nothing was too much trouble for her, and she saved us enormous stress trying to book our own flights, as we have previously always done. We shall now always book via a travel agent.

January 6, 2026
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Reply from Hays Travel - Shanklin

Thank you Mr & Mrs Govett, it was a pleasure booking your flights for you to Brisbane.
Donna
Hays Travel - Shanklin

Rated 5 out of 5 stars

Donna was absolutely amazing

Donna was absolutely amazing. Very friendly and helpful.

January 4, 2026
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Reply from Hays Travel - Shanklin

Thank you for your kind words Wendy , it's always a pleasure arranging your holidays

kind regards
Donna Allen

Rated 5 out of 5 stars

Really helpful and super service…

Really helpful and super service from Nikki at the Shanklin branch.
Spent loads of time with us planning and sorting out our holiday.
Very much recommended and you get the personal touch which you won’t get on the internet.

January 3, 2026
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Reply from Hays Travel - Shanklin

Thankyou for your kind review. It was a pleasure to get this booked for you :)

Rated 5 out of 5 stars

Smiley faces

Could not have been more helpful and all with a smile,great team

December 31, 2025
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Reply from Hays Travel - Shanklin

Thank you Mr Davies for your kind comments, it's always a pleasure booking your trips away.
Happy New Year to you both
kind regards
Donna

Rated 5 out of 5 stars

Fantastic customer service

You only have to phone and tell them what holiday you are looking for and they do send you a few details for you to pick and all sorted. Brilliant service

December 11, 2025
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Reply from Hays Travel - Shanklin

Thank you for another fabulous review. It's always a pleasure to see you all and plan your next adventures :) Kindest regards, Sarah

Rated 5 out of 5 stars

Booking my cruise

I was helped today by Nicola., who was very efficient and helpful. She answered all my questions and got me a very good deal. I have delt with Nicola a few times and always found her to be very pleasant

December 3, 2025
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Reply from Hays Travel - Shanklin

Thankyou so much for your lovely comments, always a pleasure to book your holidays / cruises for you :)

Rated 5 out of 5 stars

We always book with Hays Travel in…

We always book with Hays Travel in Shanklin. The staff are so lovely and helpful. I always leave with a smile on my face. ☀️🏖️✈️✈️🌞🌞

November 18, 2025
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Reply from Hays Travel - Shanklin

Thank you for another wonderful review, you always make us smile too :) It's always lovely to see you :) Kindest regards, Nikki + Sarah

Rated 5 out of 5 stars

Warm and friendly welcome

After a mess up with our cruise this year , I didn’t want to go back to Hays , but decided to try Shanklin , what a friendly warm welcome we got , very knowledgeable and listened to what we said (even apologized for this years mess up , even tho it wasn’t them) we booked our cruise and will be going in again.

November 20, 2025
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Reply from Hays Travel - Shanklin

Thank you so much for coming back to Hays, we really do appreciate you giving us a second chance. Your custom is very important to us and we value your review. We look forward to welcoming you back in to Shanklin again soon :) Kindest regards, Sarah + Nikki

Rated 5 out of 5 stars

Teresa was so kind and helpful

Teresa was so kind and helpful, she listened to all of my requests and was nothing but amazing at getting the right flights for us

November 14, 2025
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Reply from Hays Travel - Shanklin

Thank you for your review! I'm so glad we got you booked, how exciting!

Rated 5 out of 5 stars

The service given by Teresa was first…

The service given by Teresa was first class.

November 11, 2025
Hays Travel - Shanklin logo

Reply from Hays Travel - Shanklin

Thankyou for taking the time to leave a review. It was lovely to see you, and really appreciate you booking with us again.

Rated 5 out of 5 stars

Well done Hays Travel

Knowledgeable and happy staff. Made the booking easy and enjoyable

November 6, 2025
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Reply from Hays Travel - Shanklin

Thank you for your review and thank you for booking with us again, it's always a pleasure to see you both

Rated 5 out of 5 stars

Sarah in shanklin was very…

Sarah in shanklin was very knowledgeable and helpful it was a pleasure to deal with her.

October 30, 2025
Hays Travel - Shanklin logo

Reply from Hays Travel - Shanklin

Thank you for your lovely review and coming back to book your next holiday with me. I look forward to seeing you both again soon. Kindest regards, Sarah :)

Rated 5 out of 5 stars

The staff are always helpful and…

The staff are always helpful and welcoming also very knowlegable,nothing was too much trouble,you know you are in safe hands with an expert team,I always use then to book my holidays.

October 26, 2025
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Reply from Hays Travel - Shanklin

Thank you for your kind review :) It was a pleasure to get this booked for you. Kindest regards, Sarah

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