Once again the amazing ladies at shanklin branch were great. They took their time and found me the best deal for my holiday, checking flights, times and accommodation until they found exactly what I w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sarah went over and above when we booked our cruise. She just didn't give up finding what we wanted in our special dates. Sorted out our travel insurance for us too.We are so pleased to be going on a... See more
Company replied
Staff friendly and really helpful. Explained all i needed too know, checked if anything could be cheaper if I moved days about. And ensured that I could ask anything before I left for my trip. The sta... See more
Company replied
After requesting more details and a quote for a trip to Istanbul and Cappadocia, Sarah created a fantastic trip to for me. The booking process was very easy and the customer service was outstanding.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
32 Regent Street, PO37 7AA, Shanklin, United Kingdom
- 01983 866266
5.0
Excellent
666 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very professional and very helpful
October 25, 2025
Reply from Hays Travel - Shanklin
Thank you for your kind words. It was a pleasure arranging your holiday.
Donna
We dealt with a lovely lady called…
We dealt with a lovely lady called Teresa yesterday in Shanklin she was just a breath of fresh air, she knew what we were looking for and helped us pick a holiday for next year. We will definitely ask for her going forward. Thank you, great service!
October 25, 2025
Reply from Hays Travel - Shanklin
Thank you so much for your kind review. It was really lovely to meet you and find your perfect holiday.
Reply from Hays Travel - Shanklin
Thank you for your kind review. It was a pleasure to get this booked for you :) Kind regards, Sarah
Shanklin hays IOW
I spoke to Donna in shanklin hays travel, she was very polite and informative nothing was to much.
October 22, 2025
Reply from Hays Travel - Shanklin
Hi Jocie, thank you for your kind words , it's very much appreciated .
Donna
helpful and friendly staff
October 12, 2025
Reply from Hays Travel - Shanklin
Thank you for your kind review and first booking with us. It was a pleasure to get this booked for you, Kindest regards Sarah
Donna was very helpful when we were…
Donna was very helpful when we were planning our honeymoon. Lots of usual information about different locations / options and an easy booking process.
October 9, 2025
Reply from Hays Travel - Shanklin
Hi Emma, it was a pleasure arranging your honeymoon . Where you have chosen looks absolutely gorgeous.
Donna :-)
A warm welcome and very helpful.
October 2, 2025
Reply from Hays Travel - Shanklin
Thank you for your review, it was lovely to see you again
Fjords 2027
We popped in to gather some information on a Nordic cruise. Nikki was really helpful and gave us everything we needed to know. We booked there and then. Fantastic service. I hadn't been into a travel agents for years but will definitely book through Hays again.
September 30, 2025
Reply from Hays Travel - Shanklin
Thankyou for your kind review. It was a pleasure to get this booked for you all x
Excellent service
Excellent service. Sarah is always really helpful and knowledgeable.
September 20, 2025
Reply from Hays Travel - Shanklin
Thank you for your lovely review - it's always a pleasure to get you booked :) Sarah
The girls are amazing in the office and…
The girls are amazing in the office and always find me a great holiday for me and my family 5 stars is not enough
August 29, 2025
Reply from Hays Travel - Shanklin
Thanks Matt, It's always a pleasure finding you the perfect holiday.
kind regards
Donna Allen
Hays Travel - Shanklin
Great customer service with a smile
Great customer service with a smile. Helped us pick the right holiday and identified the best time for us to visit. Explained everything and looked up anything we were unsure of. Overall a great experience.
September 20, 2025
Reply from Hays Travel - Shanklin
Thankyou for your lovely review, it was my pleasure to get this booked for you :)
Fantastic service as always with Sarah…
Fantastic service as always with Sarah at hays travel shanklin Isle of Wight she has always been friendly and helpful she is an asset to the travel industry she’s also a very bubbly happy person.
Kind regards
Layton young
September 23, 2025
Reply from Hays Travel - Shanklin
Thank you for your lovely review. It was a pleasure to book you all again :) Kindest regards, Sarah
Hays travel shanklin
Popped into Hays travel shanklin.
Spoke to sarah in the hopes of going to sharm el-sheikh but the flights just didn't fit to what we wanted so she looked for other places & found Tunisia the flights was exactly what we wanted & perfect hotel.
We always get excellent friendly service from all the staff there & sarah has so much patience with us.
September 14, 2025
Reply from Hays Travel - Shanklin
Thank you both for your lovely review. It's always a pleasure to see you both and thank you for making another booking with us :) Kindest regards, Sarah
Great service as usual with Sarah at…
Great service as usual with Sarah at shanklin branch
September 23, 2025
Reply from Hays Travel - Shanklin
Thank you for your lovely review, It was lovely to see you and a pleasure to get you booked again. Kindest regards, Sarah
So Helpfull
I was seen by Theresa who was very knowledgable and friendly and gave me all the infomation that I needed. Also helped me out with ideas for a future holiday.
September 12, 2025
Reply from Hays Travel - Shanklin
Thank you for leaving a review, glad to get you booked - how exciting
Brilliant service!
Sarah was very helpful searching options when my chosen holiday was not available.
September 17, 2025
Reply from Hays Travel - Shanklin
Thankyou for your kind review , it was a pleasure to get this booked for you
Professional and great service
Professional and great service. Couldn't have been more helpful. Teresa was amazing and took time to ensure we had the right holiday.
September 10, 2025
Reply from Hays Travel - Shanklin
Thank you for your kind review. It was lovely to meet you both and I'm sure you'll really enjoy your special holiday
Excellent customer service- that you…
Excellent customer service- that you for the care and attention and tenacity to get us a holiday xx
September 7, 2025
Reply from Hays Travel - Shanklin
Thankyou for coming to see us, really pleased we found you the perfect holiday and hope you have a great time
Attention to detail and accuracy
Donna was very attentive to my requirements and explored the possible options for my birthday weekend break. She was careful to detail the schedule and give advice. I appreciated the time and courtesy to assist my holiday plans.
September 4, 2025
Reply from Hays Travel - Shanklin
Thank you for your kind comments Mr Clarke
Great staff at this store.
Excellent staff throughout this store and wouldn’t use anyone else, give them a pay rise as they deserve it and work very hard to accommodate your holiday needs.
August 28, 2025
Reply from Hays Travel - Shanklin
Thank you Mr Hamill , it's always a pleasure booking your holidays
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.