Once again the amazing ladies at shanklin branch were great. They took their time and found me the best deal for my holiday, checking flights, times and accommodation until they found exactly what I w... See more
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Sarah went over and above when we booked our cruise. She just didn't give up finding what we wanted in our special dates. Sorted out our travel insurance for us too.We are so pleased to be going on a... See more
Company replied
Staff friendly and really helpful. Explained all i needed too know, checked if anything could be cheaper if I moved days about. And ensured that I could ask anything before I left for my trip. The sta... See more
Company replied
After requesting more details and a quote for a trip to Istanbul and Cappadocia, Sarah created a fantastic trip to for me. The booking process was very easy and the customer service was outstanding.... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
32 Regent Street, PO37 7AA, Shanklin, United Kingdom
- 01983 866266
5.0
Excellent
666 reviews
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staff were courteous & helpful
staff were courteous & helpful. took time to explore different options and explaining what they are
August 29, 2025
Reply from Hays Travel - Shanklin
Thank you for taking the time to leave a review. I'm so pleased we managed to get you booked
The girls were very happy and helpfull
August 20, 2025
Reply from Hays Travel - Shanklin
Thank you for your kind comments
Was able to book the Cruise I wanted
Was able to book the Cruise I wanted, lots of help with the details especially choice of Cabin and which fare ,works for me .Along with Teresas personal knowledge that raised my confidence in my choices.
Another really happy experience at Hays.
August 29, 2025
Reply from Hays Travel - Shanklin
Thank you for your review. It was a pleasure to get this booked for you
Always ready to help and talk threw…
Always ready to help and talk threw options to make a holiday just what you want
August 21, 2025
Reply from Hays Travel - Shanklin
Thank you for booking with us, it's always lovely to see you
Reply from Hays Travel - Shanklin
Thank you for your kind review. It was my pleasure to help you find your perfect holiday
very helpful and gave good…
very helpful and gave good recommendations and advice on destinations
August 19, 2025
Reply from Hays Travel - Shanklin
Thank you for your lovely review and booking with me, It was a pleasure to get this trip booked for you. Kindest regards, Sarah
At Hays in Shanklin they are Always…
At Hays in Shanklin they are Always friendly ,helpful and even if we ask silly questions they always get us what we like in a holiday.
August 19, 2025
Reply from Hays Travel - Shanklin
Thankyou for your kind review, it was a pleasure to book this for you
Teresa Humphrey took charge of our…
Teresa Humphrey took charge of our booking and made the process as easy as pie and so took a weight off us , so we are pleased to say everything went well and we are now looking forward to our holiday.
August 16, 2025
Reply from Hays Travel - Shanklin
Thank you for your review. It was lovely to meet you and arrange your holiday
Teresa was very helpful
Teresa was very helpful and nothing was too much trouble. We would definitely go to Teresa when booking for our next holiday.
August 9, 2025
Reply from Hays Travel - Shanklin
Thank you for taking the time to leave a review. It was a pleasure to meet you and arrange this trip for you
Reply from Hays Travel - Shanklin
Thank you for your lovely review, it was a pleasure to book this for you. Teresa :)
Spain
The member of staff Nikki was so helpful and we are so happy with the holiday she chose with us..
August 13, 2025
Reply from Hays Travel - Shanklin
Thanks for your kind review Laura, it was a pleasure to get this booked for you all xx
Donna was fantastic!!
Donna was fantastic!!! We just booked our first cruise and Donna gave us all the information we needed, booked the best cruise for us, really listened to what we wanted and made this a great experience. Thank you, Donna
August 11, 2025
Reply from Hays Travel - Shanklin
Ahhh, thank you Jennifer , it was a pleasure booking your special birthday cruise.
kind regards
Donna
We went into Hays not really intending…
We went into Hays not really intending to book our river cruise that day but to get information . Nikki was so very helpful and 90mins later all our questions answered so we booked there and then . Excellent service .
August 10, 2025
Reply from Hays Travel - Shanklin
Thankyou for your kind review, It was my pleasure to get this booked for you x
An easy and enjoyable experience
Donna made the whole booking easy, clear and gave great advice.
August 3, 2025
Reply from Hays Travel - Shanklin
Thank you for your kind review, it was a pleasure to get you booked.
As always very helpful Donna looked…
As always very helpful Donna looked after our needs with patiently and professionally and explained it all to us
Thank you very much
August 3, 2025
Reply from Hays Travel - Shanklin
Thank you for your kind review. It was a pleasure to look after you. Kind regards, Donna
Reply from Hays Travel - Shanklin
Thank you for your kind review, it was a pleasure to get you booked
Shanklin Hays Travel are great
The staff at Shanklin Hays Travel are always so helpful, polite and considerate. We always book our holidays through them as they do their very best to make the arrangements as easy as possible. Sarah was very helpful yesterday 30/07/2025 in helping us get the best price for our holiday in Croatia in September
July 31, 2025
Reply from Hays Travel - Shanklin
Thank you for your lovely review. It was a pleasure to get this booked for you. I hope you both have a wonderful holiday. Kindest regards, Sarah
Holiday to Turkey 2026
Nicky from shanklin branch was such a lovely woman helped us with our perfect holiday and was very happy to assist with any thing.. always find hays travel in shanklin so welcoming and lovely all the ladies in there are brilliant
July 30, 2025
Reply from Hays Travel - Shanklin
Thankyou so much for your lovely review, it was a pleasure to book your holiday for you x
The staff at hays were very helpful and…
The staff at hays were very helpful and efficient in helping us to plan our holiday, we couldn’t have done it without them! Thank you.
July 6, 2025
Reply from Hays Travel - Shanklin
Thank you for your lovely review. It was a pleasure to book such an amazing trip for you both. Kindest regards, Sarah + Donna :)
Very helpful and personable…
Very helpful and personable representative. Knew he subject and good guidance. Thanks
July 16, 2025
Reply from Hays Travel - Shanklin
Thank you for your kind comments ,
Donna :-)
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