Staff friendly and really helpful. Explained all i needed too know, checked if anything could be cheaper if I moved days about. And ensured that I could ask anything before I left for my trip. The sta... See more
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After requesting more details and a quote for a trip to Istanbul and Cappadocia, Sarah created a fantastic trip to for me. The booking process was very easy and the customer service was outstanding.... See more
Company replied
As always we were warmly greeted upon entering the store. This time we knew which cruise we wanted to book so did not need any help with that. The whole booking process was done very efficiently and e... See more
Company replied
Sarah greeting us with a lovely smile. Going through the process of booking our next cruise with in depth explanation of the cruise. Giving us a printed copy of what we had agreed to and being very he... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
32 Regent Street, PO37 7AA, Shanklin, United Kingdom
- 01983 866266
5.0
Excellent
660 reviews
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All the staff are friendly and helpful…
All the staff are friendly and helpful they make your holiday from the start
July 7, 2026
Reply from Hays Travel - Shanklin
Thank you for the lovely comments , it's always a pleasure sorting out your trips away.
kind regards
Donna :-)
Helpful patient and efficient.
July 5, 2026
Reply from Hays Travel - Shanklin
Thank you Mrs Hopkins, it was a pleasure sorting out your trip.
kind regards
Donna
Very helpful and friendly
Very helpful and friendly, no pressure to book went through everything with me.
July 9, 2026
Reply from Hays Travel - Shanklin
Thank you for your review. It was lovely to see you and find you what you wanted
Reply from Hays Travel - Shanklin
Thank you for taking the time to leave a review and thank you for coming to us again for your travel needs
Reply from Hays Travel - Shanklin
Thank you for leaving a review and booking with us
Reply from Hays Travel - Shanklin
Thank you for your review, it's always lovely to see you :)
The girls in the shanklin branch are…
The girls in the shanklin branch are always happy and pleased to see us
July 2, 2026
Reply from Hays Travel - Shanklin
Always lovely to see you, thank you for booking with us again
Very happy with the customer service…
Very happy with the customer service very helpful and a great holiday booked and paid for
July 2, 2026
Reply from Hays Travel - Shanklin
Thankyou for your kind review , It was a plesure to get this booked for you :)
Promp quote after my telephone call
Promp quote after my telephone call. Competitive price and lovely to have the support from Hays Shanklin. Thank yo
June 24, 2026
Reply from Hays Travel - Shanklin
Thank you for taking the time to leave a review and thank you for booking with us again, we really do appreciate it.
Sarah was amazing and super helpful
Sarah was amazing and super helpful. She got me everything I asked for within my budget!
June 19, 2026
Reply from Hays Travel - Shanklin
Thank you for your lovely review. It was a pleasure to book such a special holiday for you :) I hope you enjoy your honeymoon. Kindest regards, Sarah
Donna was very helpful and…
Donna was very helpful and knowledgeable on the destination I had chosen. It was done with short notice but she found me a great deal. I'm very pleased
June 16, 2026
Reply from Hays Travel - Shanklin
Thank you, your kind words mean a lot.
Donna :-)
Donna at shanklin office is excellent…
Donna at shanklin office is excellent and very patient knowledgeable and professional especially as my husband probably drove her to distraction but she remains totally unflappable
June 13, 2026
Reply from Hays Travel - Shanklin
Lisa, always a pleasure booking your holidays . I love a bit of a challenge to find my customers what is going to be best for them.
Looks like an amazing trip.
Donna :-)
Booking our cruise
As always we were warmly greeted upon entering the store. This time we knew which cruise we wanted to book so did not need any help with that. The whole booking process was done very efficiently and everything was double checked for us to ensure all details of the booking were correct. The member of staff was very professional but friendly throughout and made us feel comfortable and reassured with the whole process. Highly recommended and less stressful than trying to book online ourselves.
June 6, 2026
Reply from Hays Travel - Shanklin
Thankyou for your kind review, It was my pleasure to get this booked for you x
Went in to pay for one trip
Went in to pay for one trip. Came out with my next ideal holiday. Always a pleasure to visit the branch .
June 6, 2026
Reply from Hays Travel - Shanklin
Always a pleasure to see you and thank you for booking with us again
Holiday booked within 30mins great work…
Holiday booked within 30mins great work by Donna at Shanklin Branch, again. She arranged our previous Malta holiday thank you
June 12, 2026
Reply from Hays Travel - Shanklin
Hi Elaine,
Thank you for your lovely comments . It's always a pleasure booking your holidays .
kind regards
Donna
We have high expectations when we are…
We have high expectations when we are booking a holiday with Sarah at Hays travel, in Shanklin. We have never been disappointed with the service, knowledge and application that Sarah always presents, whether when making an enquiry or a booking. The entire team are very helpful and approachable.
June 9, 2026
Reply from Hays Travel - Shanklin
Thank you for another wonderful review. Your kind words and loyalty means a lot to me . It is always a pleasure to see you both and book your next adventures. Best wishes, Sarah
Excellent service from Donna
Excellent service from Donna. Friendly, professional and very understanding.
June 7, 2026
Reply from Hays Travel - Shanklin
Thank you Mr Pearse for your lovely comments. It was my pleasure arranging your trip for you.
kind regards
Donna
Reply from Hays Travel - Shanklin
Thank you Mrs Barton , it's always a pleasure booking your trips away.
kind regard
Donna :-)
So pleasant and patient and helpful.
June 7, 2026
Reply from Hays Travel - Shanklin
Thank you for your kind words. It was a pleasure to get this booked for you. Kindest regards, Sarah
Reply from Hays Travel - Shanklin
We appreciate your kind words. We are happy we could help.
Kind Regards
Nikki + Hays Travel Shanklin
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