Aaliyah made the whole experience so easy! She was incredibly helpful throughout, right down to helping us choose the best seats on the plane. She made everything feel smooth and stress-free. Highly... See more
Company replied
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See what reviewers are saying
Aaliyah was super helpful with our holiday search & booking. Managing all the details and check in for us. A very helpful and friendly experience, made a lot less stress free than doing online.
Company replied
Very friendly professional service helped us book the holiday that we wanted with little fuss helped us choose what suited us as a family no pressure to book what we didn't want. Remember us from prev... See more
Company replied
The person I dealt with was very helpful and considerate. Her name is Aaliyah. She gave me her phone number so that if we were cut off I would not have to start all over again. She didn't make me wai... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, 90/104 High St,, ME12 1UB, Sheerness, United Kingdom
- 01795859510
4.9
Excellent
455 reviews
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We visited the Sheerness store with a…
We visited the Sheerness store with a vague idea of a holiday in the Canaries in March. The Manager found out what we really wanted and search thru until she found a holiday which matched our requests. Nothing was too much trouble
February 14, 2026
Reply from Hays Travel - Sheerness
Thankyou for your review :) We hope you have an amazing holiday - Hays travel sheerness
Brooke and vickie’s customer service…
Brooke and vickie’s customer service was very polite and professional!! Also Making the booking easy and straightforward and answered any questions I had. Will definitely be booking through them again. Thanks again
February 5, 2026
Reply from Hays Travel - Sheerness
Thankyou for your review :) We hope you have an amazing holiday - Hays travel sheerness
Summer holiday 2026
Very helpful, was able to find and book our holiday very quickly from our guidelines and happy with service provided from the agent
February 1, 2026
Reply from Hays Travel - Sheerness
Thankyou for your lovely review, we are always happy to help. We hope you have a lovely holiday :)
Reply from Hays Travel - Sheerness
Thank you for your lovely review :)
Very patient and offered advice while…
Very patient and offered advice while we were deciding where to go on holiday.
February 1, 2026
Reply from Hays Travel - Sheerness
Thank you for your lovely review!
Reply from Hays Travel - Sheerness
Thank you for your lovely review, we hope you have a lovely holiday :)
Staff were very friendly
Staff were very friendly, professional and listen to all our requirements
February 1, 2026
Reply from Hays Travel - Sheerness
Thank you so much for your kind comments!
Professional and efficient experience
We always use our local branch of Hays in Sheerness. We received a personal, efficient, prompt and professional service as usual. Holiday secured and deposit paid! Would always recommend them.
January 29, 2026
Reply from Hays Travel - Sheerness
Thank you for your review!
Excellent service
Excellent service, extremely helpful. Booking with Hays makes your holiday absolutely stress free as they do everything for you. Prices are comparable to on line. The Sheerness staff are really lovely, they will try their best to cater to all your needs and expectations. I would definitely recommend Hays travel to family and friends alike.
January 18, 2026
Reply from Hays Travel - Sheerness
Thankyou for your review , we hope you have a lovely holiday :)
Friendly staff didn't mind checking…
Friendly staff didn't mind checking several options before we booked
January 20, 2026
Reply from Hays Travel - Sheerness
Thankyou for your review , we hope you have a lovely holiday :)
Hays is absolutely brilliant thankyou…
Hays is absolutely brilliant thankyou as always Brooke is brilliant at her job
January 13, 2026
Reply from Hays Travel - Sheerness
Thankyou for your review , we hope you have a lovely holiday :)
Extremely helpful
The help we received from Brooke to make it easy to choose, the time given to us didn't make us feel rushed. Made us feel relaxed with no pressure and the help that was put in place for when we travel.
January 17, 2026
Reply from Hays Travel - Sheerness
Thankyou so much for your lovely review , we hope you have an amazing holiday :)
Vicki from Sheerness Hays travel
Vicki from Sheerness Hays travel . Was very helpful and knowledgeable,
January 7, 2026
Reply from Hays Travel - Sheerness
Hi Thank you for your lovely review :)
We booked with hays travel sheerness…
We booked with hays travel sheerness all the girls at this branch are very helpfull especially Vicky who help us choose and book holiday cant fault branch will use branch for future holidays highly recommend.
January 6, 2026
Reply from Hays Travel - Sheerness
Thank you for your lovely Review :)
All the staff was very good and helpful…
All the staff was very good and helpful when I was booking my holiday
January 4, 2026
Reply from Hays Travel - Sheerness
Thankyou for your lovely review, we hope you have a wonderful holiday :)
Your travel assistant was friendly
Your travel assistant was friendly, polite and helpful
December 24, 2025
Reply from Hays Travel - Sheerness
Thankyou for your lovely review, we hope you have a wonderful holiday :)
From beginning to end the staff were…
From beginning to end the staff were very informative and asked if I was happy with the deal I had .Showed me all the legal stuff and explained what I would need to to do to enter USA .Excellent service
December 24, 2025
Reply from Hays Travel - Sheerness
Thankyou for your review, we are glad you were happy with your experience booking with us. Enjoy your holiday :)
Help the old lady
Very helpful and patient which is nice, when you get older like me and can't do internet and they print information for you I like to have the paper work
December 5, 2025
Reply from Hays Travel - Sheerness
Thankyou for your lovely review, we are always happy to help. Enjoy your holiday :)
A1 service welcoming helpful and…
A1 service welcoming helpful and friendly person to person just what's needed in this ongoing fake world many thanks.👍
🌎
December 3, 2025
Reply from Hays Travel - Sheerness
Thankyou for your lovely review, we hope you have a wonderful holiday :)
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