Absolutely brilliant! After hours spent googling holidays and not finding anything good enough, we came into the shop with a budget and a wish list. Karen helped us choose somewhere we hadn’t consider... See more
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We went in not really knowing where to go on holiday. Also, it was pretty short notice as only 6 weeks between going into the Sherborne shop & a hoped for departure date. Karen, who has helped many... See more
Company replied
Karen was most helpful and attentive. She was very knowledgeable about the trip we chose and was able to recommend the best cabin within our budget. She had first hand experience of this trip which... See more
Company replied
We had a great experience booking our holiday with Helen! She was so friendly, approachable, and knowledgeable, and made the whole booking process feel effortless. Her customer service was excellent,... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
66 Cheap Street, DT9 3BJ, Sherborne, United Kingdom
- 01935 814351
4.9
Excellent
555 reviews
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Shannon was absolutely fantastic and…
Shannon was absolutely fantastic and very patient with us as we were there for hours trying to find the perfect holiday. Thankyou so much, Shannon, from sherbourne branch and we look forward to our holiday.
September 19, 2025
Reply from Hays Travel - Sherborne
Thank you so much for the kind words. It was a pleasure assisting you with your holiday plans and I have no doubts you will have a lovely time :) xx
Karen from Sherborne comes up trumps again!!
Karen from The Sherborne branch always manages to come up with a great holiday for us. She really understands her customers and is always professional, friendly and helpful. I can’t recommend her enough. Thanks yet again Karen.
September 13, 2025
Reply from Hays Travel - Sherborne
Thank you for your lovely review, it is always a pleasure to assist you with you holiday plans and I am so pleased to finally get you to Croatia :) Karen
Reply from Hays Travel - Sherborne
Thanks Andy, my pleasure
Reply from Hays Travel - Sherborne
Thank you for your kind review. It was a pleasure to assist you with your Disney plans :-)
Polite welcoming and helpful staff
Polite welcoming and helpful staff. Couple of minor clerical issues were dealt with.
September 2, 2025
Reply from Hays Travel - Sherborne
Thank you for your lovely words. We hope you're having a wonderful holiday!
Always get excellent service from the…
Always get excellent service from the pleasant and knowledgeable staff.
September 5, 2025
Reply from Hays Travel - Sherborne
Thank you for your lovely comments :) Karen
found an answer to complex requirements…
found an answer to complex requirements , thanks
September 2, 2025
Reply from Hays Travel - Sherborne
Thank you for your lovely comments :) Ella
Reply from Hays Travel - Sherborne
Thank you for your kind review and booking with Hays Travel.
Katie
Reply from Hays Travel - Sherborne
Thank you for your kinds words. It was a pleasure to assist you :)
Fantastic service in sorting out…
Fantastic service in sorting out special trip for three of us.
August 30, 2025
Reply from Hays Travel - Sherborne
Thank you for your lovely comments :) Ella
Reply from Hays Travel - Sherborne
Thank you for your lovely review it is very much appreciated. I am sure you will have a wonderful holiday :) Karen
Extremely helpful
Extremely helpful. Really knew what they were talking about. Made everything so easy. Highly recommended
August 27, 2025
Reply from Hays Travel - Sherborne
Thank you for your lovely review, it is very much appreciated :) Karen
Attention to detail
Attention to detail, thinking outside of the box , helpful and friendly with it.
August 28, 2025
Reply from Hays Travel - Sherborne
Thank you for your lovely comments :) Ella
Brilliant
Helpful, efficient and very welcoming. No hard sell, just everything we needed to know. Karen in the Sherborne branch was absolutely brilliant.
August 27, 2025
Reply from Hays Travel - Sherborne
Thank you for taking the time to write this review. It was a pleasure booking booking your holiday :-)
Amazing team
The Hayes travel staff at the Sherborne branch were amazing you went in and saw Katie and we booked a holiday to Turkey due to unforeseen circumstances we had to cancel the holiday on the day of travel . we popped into our local haze and the staff in there were so sympathetic and helpful and went above and beyond to help us rebook a holiday to a different destination. Their patients and help were amazing. They went above and beyond to make sure that we still were able to go away. Problems like this goes to show how important booking through a travel agent as when things do go wrong you’re not on your own 110% recommend Hayes all the time.
August 1, 2025
Reply from Hays Travel - Sherborne
Thank you so much for your very kind review , and continuing to use Hays Travel it is really appreciated. So pleased you both got away for relaxation . It was much needed for both of you.
Katie
We have been asking Karen for years now…
We have been asking Karen for years now to find us the best deals for our trips to New Zealand to visit our daughter and son in law who live there and she never lets us down.
She arranges everything down to the last detail and it makes that long journey so much easier and less stressful.
Thank you to her and all at Hays Sherborne.
August 12, 2025
Reply from Hays Travel - Sherborne
Thank you so much for your lovely review. It is always a pleasure to plan your trip for you :) Karen
Staff was very knowledgeable
Staff was very knowledgeable, had plenty of time to explain and talk through what had been found. Took time to find different prices and options. Very polite, would recommend this branch
August 10, 2025
Reply from Hays Travel - Sherborne
Thank you for your kind review and thank you for choosing Hays Travel to book your holiday with. It was a pleasure assisting you with your plans!
Reply from Hays Travel - Sherborne
Thank you for your kind review :)
We had a young lady called Ella helping…
We had a young lady called Ella helping us to choose our holiday. She was very helpful & very informative . When we went off for a coffee to think about where to go she had found us some more options for when we returned. She was a very nice & helpful girl.
August 5, 2025
Reply from Hays Travel - Sherborne
Thank you very much for your kind review :)
Relief at everything being done
Relief at everything being done, and my travelling needs met. Helen made things easy for me and explained everything clearly. Also being a bit deaf I heard her easily. I am well pleased with the service I got.
July 30, 2025
Reply from Hays Travel - Sherborne
Thank you Eleanor, I really appreciate your feedback. It was a pleasure to meet & help you to arrange your travel.
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