Amy was extremely efficient and sorted out my holiday within minutes I went back to Hays after a good experience last year when they booked me a cruise to Norway so I knew that I would get an equall... See more
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From start to finish we had a great experience. Even tho it was a busy Saturday, we were attended to quickly. Our consultant Nisha listened to our requirements & was able to offer advice based on he... See more
Company replied
Service with a smile, We were after a Holiday on a budget, couldn't get the hotel we wanted when we wanted, but got a good deal on another resort, for price, So impressed we booked another for 2 m... See more
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We had such a brilliant experience with Hays Travel Shrewsbury! Nisha and the team were incredibly friendly, professional and welcoming, and their knowledge was extremely impressive. Nothing was too m... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Pride Hill, SY1 1DQ, Shrewsbury, United Kingdom
- 01743816897
4.9
Excellent
774 reviews
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We had never been on a cruise or booked…
We had never been on a cruise or booked with Hays Travel. We needn’t of worried. Katherine was marvellous, she went through everything and helped us book our first cruise.
January 16, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Sandra,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your cruise.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Katharine
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Valerie.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your cruise.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Sasha
Great service as always knowledgeable…
Great service as always knowledgeable staff who understand your requirements
Not pushy take time to find what you want at the best price.
Even got a cup of Tea
Why go elsewhere
Will be back to book again in near future
January 13, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Mr and Mrs Howells.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Katharine
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Zak,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Prague!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Jaz
Always a pleasure to do business with…
Always a pleasure to do business with them. Polite, personal and knowledgeable.
The staff remember my previous trips, particularly Nisha.
January 9, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments John,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Porto :-)
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Katherine has been helpful
Katherine has been helpful, knowledge great and has scured us a fab deal.
January 8, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Gloria,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Santorini & Naxos!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Katharine
Friendly helpful staff who booked…
Friendly helpful staff who booked cruise for us quickly and efficiently ensuring we secured the best cabin available on our preferred deck.
January 7, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Carol,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your Fred Olson Cruise!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Jaz
Easy & helpful
December 31, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Hi Margaret,
Thank you for taking the time to speak with me over the phone and assuring me that you were happy with my service here in store. If you require any further assistance with your holiday, please do not hesitate to contact me and I will be more than happy to help.
Kind regards,
Amy
Local shop, very competent and excellent service.
I sent in a request for some ideas for a river cruise and I got a clear, concise and very comprehensive reply enabling us to make an informed decision and book the cruise.
I always find using my local branch of Hayes gives me just what I need.
Well done Nisha, excellent work and thank you so much for your efforts
January 7, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Kelvin,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your amazing River Cruise, it will be here before you know it!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Always book our holidays through Hays…
Always book our holidays through Hays Travel. Went into the Shrewsbury store. Always friendly, helpful and knowledgeable people. Lovely girl, sadly I can’t remember her name, sat us down and helped us find our perfect getaway. As soon as we told her what we were looking for, she was so helpful and found us the right place. Can’t wait for our 19 nights in Palma nova….. thank you once again for another smooth and enjoyable experience Hays…… we’ll definitely be back soon!!!!
January 3, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Louise,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Palma Nova!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Quick, precise and friendly service.
Katherine was quick to calculate all the details about a trip we were considering and also made some good suggestions. Amy continued the good work by quickly finding our file and completing the booking process the next day. No pressure anywhere and very cheerful and positive customer service. Thanks.
December 19, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Tim.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Prague!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Katharine & Amy
Exemplary service and attention.
Exemplary service and attention.
Concern for me as an individual and suiting my requirements. Offering an alternative if no availability.
Unobtrusively offering further services without pressure.
Explaining what I was expected to do next, and that the office would help with further check-in.
As a senior citizen, I couldn’t be happier.
December 20, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Ann.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Gran Canaria!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Sylvia.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Lisbon!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your insurance with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Katharine
SHARKS
This outfit are nothing short of sharks.Its only fair for the public to be aware of a practice that conveniently is not mentioned at point of booking when paying for a fly cruise, (In this case a Carribean cruise with the infamous P&O) As well as making the public aware of the very unfair and erratic pricing that we have found out whilst on the ship ( Avivia) and talking to several passengers and visually viewing absolute like for like bills/ receipts for identical packages.The only difference was our two weeks cruise booked with Shrewsbury and a couple we met booked theirs from Sheffield Hays was just two days apart.Same airport just one deck above both premium seats.We foolishly were stung for £8,500 theirs was £4,000.( And they had more on board spending).Going back to what they DONT tell you is that at point of booking and if you choose to fly premium you are told you can only be guaranteed to sit together if you sign up to the app and a certain amount of weeks prior to flight you will see on seating plan what seats are available and simply book them.This goes live on a certain date at midnight.Like fools you stay up at midnight to find nothing available, this was subject of conversation where we were stunned to find out this is a common thing.We phoned Hays Shrewsbury who basically told us it must be a connection issue our end.After numerous calls to P& O from us and shop staff minimum wait time usually 50 minutes( The only line where you will speak to someone promptly is the sales line) we were informed by a manager at P&O, the lines open TWO DAYS prior to frequent cruisers so we never had a chance to book sitting together.Unfortunately we paid up in full.They've got your money.Is it unreasonable to want to sit with your partner on a plane.You wouldn't go to the theatre or for a meal and not expect to be seated together. You would think the staff would be aware of this. There are a few lapses of staff training, Another example is following the procedure on Hays website to make a complaint it tells you to initially contact shop you booked with.Having no confidence in them at all I took a deep breath .Spoke to manager informing her of the huge difference in identical holiday.Her response was Quote "Highly unlikely". It's an extraordinary response for a manager to make.She then told me she can't forward complaint I need to speak to customer services they will deal with it.Surprise surprise spoke to a very helpful lady who told me this is incorrect the manager of the shop should deal with it then it gets escalated to a regional manager if not resolution. So again maybe the manager should be given some training on company policy. This whole journey with Hays has been nothing but a nightmare, a comedy of errors, incompetence and poor service. Judging by the amount of unhappy passengers admittedly not all booked with Hays but there were THREE independent ones. Hays appears to have a "Five star rating" how on earth can that be??? Maybe the unhappy customers just take their business elsewhere.
The conclusion of this is that have received email palming the blame onto P&O and acting in good faith.
We are seeking legal advice and at the moment from what we are being told this outfit will have some questions to answer. DONT LET THIS HAPPEN TO YOU ASK QUESTIONS AND DONT PAY STRAIGHT AWAY.
November 21, 2025
Unprompted review
Reply from Hays Travel - Shrewsbury Pride Hill
Dear Mr Denton,
Thank you for taking the time to contact us regarding your concerns.
We are very sorry to learn of your continued dissatisfaction and acknowledge how disappointing this experience has been for you. I can confirm that a final response to your complaint was issued on 15/12/2025.
Kind regards,
Nisha
Branch Manager
Hays Travel Shrewsbury
I visited Hays Travel
I visited Hays Travel, Shrewsbury for a stand alone product, Travel insurance, having booked a holiday elsewhere.
I was served by Katherine who was not only very professional,helpfully and polite but also had an excellent knowledge of the product and it's inclusions/exclusions.
My experience was extremely positive and a perfect example of why I'd much rather shop on the high street than online.
Thank you.
Geoff
December 12, 2025
Unprompted review
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Geoff,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your insurance with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Katharine
Lovely young lady
Lovely young lady, an apprentice according to her name badge, asked her colleague for help as necessary - not often - and was generally helpful.
December 12, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments, Janet.
I really appreciate your positive feedback and I’m so glad you were happy with the service here in branch.
I also wanted to mention that Jaz, our apprentice, is still in training, and she’s doing her very best as she builds her experience. Thank you for your patience and understanding — your positive comments mean a lot to her and to all of us.
Now you have booked, I hope you’re really looking forward to your holiday to Lanzarote!
Please do remember that if you have any questions, myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team, and it means a lot to us that you chose to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Branch Manager
The shop atmosphere was welcoming the…
The shop atmosphere was welcoming the young lady who took our booking was very good whilst looking for holidays made sure our requirements for assistance and accommodation was suited for our needs and we didn't feel rushed or pressured our holiday day was booked at hys travel shrewsburt
December 3, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Patricia,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday to Crete!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Great travel advisor
Travel advisor gave us lots of help to choose the right holiday for us
December 2, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Louise,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday to India!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Mel
Booked a cruise with very helpful and…
Booked a cruise with very helpful and friendly service.
December 1, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Ian,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your Norwegian Fjords cruise.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Good experiance booking the holiday
Good experiance booking the holiday. Very friendly staff and helpful.
November 30, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Andrew,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday to Gran Canaria.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
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