Amy was extremely efficient and sorted out my holiday within minutes I went back to Hays after a good experience last year when they booked me a cruise to Norway so I knew that I would get an equall... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From start to finish we had a great experience. Even tho it was a busy Saturday, we were attended to quickly. Our consultant Nisha listened to our requirements & was able to offer advice based on he... See more
Company replied
Service with a smile, We were after a Holiday on a budget, couldn't get the hotel we wanted when we wanted, but got a good deal on another resort, for price, So impressed we booked another for 2 m... See more
Company replied
We had such a brilliant experience with Hays Travel Shrewsbury! Nisha and the team were incredibly friendly, professional and welcoming, and their knowledge was extremely impressive. Nothing was too m... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Pride Hill, SY1 1DQ, Shrewsbury, United Kingdom
- 01743816897
4.9
Excellent
774 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gift card purchase
I was purchasing a gift card for my son & partner as a Xmas present. The colleague I saw didn’t seem to know the process & spent ages having to refer to an instruction guide. What should have been a very simple task took over 20 minutes of my valuable time
November 29, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Hi Helen,
Thank you for speaking with me over the phone and leaving your feedback.
I’m very sorry to hear about the delay you experienced when purchasing a gift card – we completely understand how valuable your time is, and I appreciate how frustrating this situation must have been.
We recently updated our procedures for processing gift cards, and on this occasion the colleague needed to refer to the new guidance to make sure everything was completed correctly. Accuracy is integral to everything we do here at Hays Travel Shrewsbury and I hope you can understand that sometimes we need to take extra time to ensure that mistakes are avoided.
Your comments have been shared with the team so we can ensure a smoother experience going forward. Thank you again for bringing this to our attention, and please don’t hesitate to contact us if there’s anything further we can help with.
Kind regards,
Nisha
Branch Manger
Hays Travel Shrewsbury Pride Hill
Katharine at your Shrewsbury shop was…
Katharine at your Shrewsbury shop was very helpful.
Perhaps I should have waited until black Friday !!!!
November 22, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you very much for your 4-star review and for choosing Hays Travel Shrewsbury!
We’re really pleased to hear that Katharine was able to assist you — she always strives to provide friendly, helpful service, and she’ll be delighted to know her support made a positive difference to your booking.
I also wanted to reassure you that the price you received was the very best available on the day you booked. Holiday prices can fluctuate, and while events like Black Friday sometimes offer promotions, they can also limit availability — so by booking when you did, you secured the ideal holiday at the lowest price available at that time.
My manager, Nisha, did try to give you a call to chat through this personally, but I understand you didn’t have time to take the call. If you’d like to discuss anything further, please feel free to get in touch at your convenience.
Thank you again for your feedback, and we look forward to helping you with your future travel plans!
Amy
Assistant Manager
Hays Travel Shrewsbury
Nisha and the team as efficient as ever…
Nisha and the team as efficient as ever always extremely helpful and happy to assist with any booking or query we have. Happy with the service we receive every time. The girls are an asset to the Hays travel group
November 28, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Sarah,
As always, it was a pleasure assisting you with your holiday needs.
Now you have booked, I hope that you are really looking forward to your holiday to Skiathos!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally again. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Hopefully see you Tuesday :-)
Best Wishes,
Nisha
Cruise
Nisha told us what we wanted to know. And also looked for alternatives dates and companies overall very pleased.
November 27, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Nicholas,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your cruise!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Excellent service
Nisha was extremely helpful from the outset. She was professional, honest, knowledgeable & really listened well to my wishes, concerns & need to just take a little time before I went ahead & booked! I felt cared for, not rushed & she was very friendly & personal - I trusted her immediately. Thank you Nisha…you made a big decision much easier & less stressful!
November 27, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Karen.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
A very helpful young lady very good…
A very helpful young lady very good knowledge and experience and pleasant experience although a little warm in the shop
November 27, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Mark,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Portugal.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your flight with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Sasha
Excellent service
I have already posted a number of reviews for Hays Travel, Shrewsbury. This time the plaudits go to Katherine. We were met with the usual friendly and polite greeting and followed by excellent service. We had already decided where and when we wanted to go so it was straightforward for Katherine to book it for for us, but she still offered advice and did a price comparison to ensure we got the best possible price. Thanks to all the staff at Hays.
November 15, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Ken.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday to Lanzarote!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Katharine
The staff were very helpful and kind…
The staff were very helpful and kind especially Amy.
November 8, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Carl,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your flight with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Great service
Great service, found the exact holiday we wanted, wouldn’t expect anything else from a great team.
November 12, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Mr Docker.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday to Lanzarote!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
The speed and efficiency of the Hayes…
The speed and efficiency of the Hayes staff who dealed with our cruise.
November 7, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Dave.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your cruise.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Fantastic service
Fantastic service. Helped find what we were looking for and at the best possible price too
November 1, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Nicola!
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday to Tenerife!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Katharine :)
I went into Hays in Shrewsbury to book…
I went into Hays in Shrewsbury to book a holiday I had seen seen in their brocher.Sasha was excellent and holiday was booked in about 15 mins
November 6, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Sheila!
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday to Mexico!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Sasha
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments!
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday to Prague!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Jaz
Tenerife holiday booked by katharine.
Katherine was brilliant at booking our holiday, she got us a good deal and looked around at the different airports to see which suited us the best. Will definitely book with Hays again.
October 31, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Jamie!
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday to Tenerife!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Katharine :)
members of staff so helpful and even…a
members of staff so helpful and even finding the ideal holiday for us
October 30, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Patricia.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are looking forward to your trip to Florence!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Charley
Felt comfortable with how our holiday…
Felt comfortable with how our holiday was being planned out. All our questions well answered
October 21, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Christine.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are looking forward to your trip to Canada!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
A warm welcome and great service
A warm welcome and great service. Our travel consultant was excellent and fun to chat to. Our booking experience was great, all done quickly and efficiently including all the added extras.
October 17, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Angela,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are looking forward to your tour to Italy.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Sam
Very polite and efficient young woman…
Very polite and efficient young woman who sorted out our spring mini break
October 16, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Mr & Mrs Dobson
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are looking forward to your trip to Krakow!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
FIRST CLASS SERVICE HELPED MY WIFE AND…
FIRST CLASS SERVICE HELPED MY WIFE AND I NOTHING TO MUCH TROUBLE
October 22, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments April,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
I am glad you are now both covered with your insurance!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Fantastic service from the staff
Fantastic service from the staff. Friendly and extremely knowledgeable. Well done all.
October 19, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Henry,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are all looking forward to your family cruise!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy & Nisha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.