Booking was so easy from start to finish . Even the payment side and reminder to pay balance on time . Love the app with all our holiday details on and lots of helpful information on there its all... See more
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Simon from Hays Travel, Cardiff l is efficient, enthusiastic and energetic! Since making the call and booking the holiday I’ve been buzzing, and isn’t that what it’s all about? Thank you Simon, I thin... See more
I've always been weary about using Facebook holiday agents, but from the moment I contacted Kat, she was so friendly, efficient and never judged us on all the questions we threw at her! Kat got us... See more
Company replied
My experience was great from start to finish. Kat and Simon listened to what I wanted and then went off and sourced a perfectly tailored holiday for me. Great efficient service. Highly recommend
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Simon Morgan, CF46, Merthyr tydfil, United Kingdom
- 01685634023
4.9
Excellent
227 reviews
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Outstanding team
Outstanding team. I will always go to Kat and Simon to book my holidays. They provide out standing service while being friendly and helpful. I cannot recommend them enough
May 3, 2026
Brilliant experience with Simon & Kat…
Brilliant experience with Simon & Kat Morgan always a pleasure to book our trips with this Duo, nothing too much trouble and always so knowledgeable..
May 4, 2026
Excellent service
Excellent service. Quick response on messenger and very helpful booking our cruise.
April 14, 2026
Simple and easy booking
Simple and easy booking, fantastic deals (found a holiday they beat the price!) great communtication.
Nothing is to much trouble. Our go to agents 🙂
March 14, 2026
Best travel agent to book with very…
Best travel agent to book with very helpful nothing is a problem to them
February 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
So helpful …
They found us a cruise we have been looking for and called us to inform us all about it. We promptly booked it and now can't wait until November.
Thanks so much
February 13, 2026
Reply from Hays Travel - Simon Morgan
Aww were so glad your happy Pat, we love chatting with you and Norman. fingers crossed for everything to go to plan this year. xx
Recently made another booking with…
Recently made another booking with Simon & Kat, as always great deals to destinations that I have only dreamt about. After booking I noticed a small issue which was dealt with immediately with no question. Highly recommended Simon & Kat excellent customer service as always!
February 20, 2026
Reply from Hays Travel - Simon Morgan
thank you denise- our number 1 customer lol always a pleasure my love xx
Excellent quick
Excellent quick, efficient service from simon, always provides us with Excellent pricing. Very friendly and superb correspondence
February 11, 2026
Reply from Hays Travel - Simon Morgan
thanks sarah, love to help you with your holidays. always a pleasure, always here if you need anything x
Special holiday…
Kat was amazing 🤩 Took time to answer all our questions to book a very special break 😍
February 18, 2026
Reply from Hays Travel - Simon Morgan
aww thank you for such a kind review. im soo pleased your happy. always here if you need me x
Katherine was very friendly informative…
Katherine was very friendly informative , efficient and im so excited for my trip next year . Thank you Katherine 😊
February 18, 2026
Reply from Hays Travel - Simon Morgan
my absolute pleasure claire, i am chuffed your holiday is booked and you are happy with my service. here anytime if you need me x
It was very easy to book our cruise and…
It was very easy to book our cruise and very helpful and friendly. If I got any questions they answer back very quick with the answers. I was very happy with the service.
February 9, 2026
Reply from Hays Travel - Simon Morgan
Thank you for such a kind review Kay, my absolute pleasure. xx
Prompt response
Prompt response, extremely helpful and informative. Looking forward to our holiday to Italy 😎
February 8, 2026
Reply from Hays Travel - Simon Morgan
aww thank you for such a kind review Hayley, im always here if you need anything xx
Really friendly with great advice and…
Really friendly with great advice and not pressured.
February 15, 2026
Reply from Hays Travel - Simon Morgan
Thanks for the 5* review Lisa, my absolute pleasure, always here if you need anything xx
Enquiry to booking our holiday
From the initial enquiry the experience was so easy, the response time was so quick and the information provide was excellent. Questions were answered effectively and efficiently in order to provide clarification and an accurate quote for our holiday, which is all booked.
February 2, 2026
Reply from Hays Travel - Simon Morgan
Always a pleasure lovely, we got there in the end didnt we lol, cant wait!! always here if you need us x
Relaxed atmosphere planning our trip.
Relaxed atmosphere during the chats which helped a lot in us choosing our trip. Friendly, experienced and a lot of suggestions and ideas.
February 6, 2026
Reply from Hays Travel - Simon Morgan
Thank you both for the kind review, Really enjoyed booking your fabulous holiday. we hope you love it and as you know we are here anytime for any questions you have. :-)
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