Booking was so easy from start to finish . Even the payment side and reminder to pay balance on time . Love the app with all our holiday details on and lots of helpful information on there its all... See more
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Simon from Hays Travel, Cardiff l is efficient, enthusiastic and energetic! Since making the call and booking the holiday I’ve been buzzing, and isn’t that what it’s all about? Thank you Simon, I thin... See more
I've always been weary about using Facebook holiday agents, but from the moment I contacted Kat, she was so friendly, efficient and never judged us on all the questions we threw at her! Kat got us... See more
Company replied
My experience was great from start to finish. Kat and Simon listened to what I wanted and then went off and sourced a perfectly tailored holiday for me. Great efficient service. Highly recommend
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Simon Morgan, CF46, Merthyr tydfil, United Kingdom
- 01685634023
4.9
Excellent
227 reviews
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Reply from Hays Travel - Simon Morgan
thank you lovely, was lovely chatting with you. as you know im always available for anything you need. im glad we got your dream cruise booked for you xx
Great service
Great service, friendly advice, nothing to much trouble.
Booked us a great holiday to Crete at a great price. A professional travel agent. I would use them time after time. Thank you so much.
January 24, 2026
Reply from Hays Travel - Simon Morgan
Aww thank you for this kind review. we are chuffed you are happy with our service. always here if you need anything x
Great service as always from Simon
Great service as always from Simon. I always go back to him as the service is very prompt and efficient. Simon will do his best to advise on locations or make suggestions to help improve aspects of your trip. Thanks Simon
January 22, 2026
Reply from Hays Travel - Simon Morgan
Thanks Rachel, absolutely my pleasure, great customer and soo easy to chat to, here if you need anything :-)
Stess-free
Took all of the hassle out of trying to find all the different components of a packag holiday . Very friendly and prompt service.
January 11, 2026
Reply from Hays Travel - Simon Morgan
Thank you Lovely, absolutely our pleasure, were so chuffed you are happy with the service, here if you need anything x
Second cruise we have booked with
Second cruise we have booked with Simon and Kat and they are both so helpful and knowledgeable. Always ready to help with any questions we may have. Not being very computer literate I need someone I can trust to help us every step of the way. Looking forward to our first cruise which they are hosting to the Caribbean☀️✈️
January 16, 2026
Reply from Hays Travel - Simon Morgan
you are a diamond Jennet, loved chatting to you and thank you once again for booking with us, always here if you need anything. xxx
Can't speak highly enough
Can't speak highly enough. Kat was brilliant sorting our hols out. Thank you so much 🤗
January 16, 2026
Reply from Hays Travel - Simon Morgan
you are soo welcome and thank you for such a kind review. if you need anything at all. gimme a shout xx
Positive experience
Positive experience, good communication and support in finding the right holiday.
January 11, 2026
Reply from Hays Travel - Simon Morgan
Thank you for the 5* review lovely, absolutely my pleasure, thank you for booking with us x
Personal service from Simon and Kat
January 6, 2026
Reply from Hays Travel - Simon Morgan
thanks soo much for the 5* review. we really appreciate it xx
Easy and no hassle.
Easy and no hassle.
Got what I wanted and kept up to date with changes.
Straightforward
December 30, 2025
Excellent service!
Excellent service!! Reply within a few minutes any time of day
Very friendly, looking forward to our little get away. Holiday was booked after a quick text, with a few details
January 3, 2026
Reply from Hays Travel - Simon Morgan
Thank you my lovely, we are so chuffed you were happy with our service, your a diamond. here if you need anything at all xx
First class service
First class service - all questions answered promptly and very easy to deal with. Thank you
December 18, 2025
Reply from Hays Travel - Simon Morgan
thank you Ian, an absolute pleasure to book you holiday for you :-)
Reply from Hays Travel - Simon Morgan
Thank you lovely for the 5* review. we are always here if you need anything x
Very pleasant and helpful
Very pleasant and helpful, made the booking a doddle. Thanks
December 1, 2025
Reply from Hays Travel - Simon Morgan
ahh brilliant we are chuffed you are happy with the service, thank you gareth. :-)
Nothing was too much trouble
Nothing was too much trouble.
Everything I asked for they found.
Would definitely recommend and will definitely use them again.
November 15, 2025
Reply from Hays Travel - Simon Morgan
Excellent, thanks so much for the kind review Michelle, your a star xx
Reply from Hays Travel - Simon Morgan
thank you for the kind review Margaret, your an absolute diamond x
First impressions with a new travel agent FANTASTIC
I believe i dealt with Kat during my booking. She has a great sense of humour and she is also very knowledgeable. She is very happy to help with any concerns you have while making a booking. Booking was such a simple process and with great ease. 10/10 for the service.
October 17, 2025
Reply from Hays Travel - Simon Morgan
haha this review is my favourite !! im glad you enjoyed the banter while making your booking, it was my absolute pleasure. always here if you need anything at all xx
Our favourite cruise specialists!
Kat and Simon are extremely helpful when booking a cruise. I can't recommend them enough.
September 20, 2025
Reply from Hays Travel - Simon Morgan
hello lovely lady- thenk you soo much for this review. the pleasure is all ours. lots of love xx
Holiday Enquiry
We were given options based on our specific requirements to suit our party.
Nothing was too much trouble.
All queries answered promptly.
Excellent service.
September 16, 2025
Reply from Hays Travel - Simon Morgan
Thank you for the kind review Karen, the pleasure is all ours. always here if you need anything. xx
Very helpful when booking our holiday
Very helpful when booking our holiday, and good advice given.
September 6, 2025
Reply from Hays Travel - Simon Morgan
Thank you for your kind review.
Simon made the booking effortless
Simon made the booking effortless , even down to the point of finding out me as an individual to try and put the best package together for us !
To keep it short outstanding customer care and personal.
Thank you
Gavin
September 10, 2025
Reply from Hays Travel - Simon Morgan
Thank you Gav, it was absolutely my pleasure, we know you will fall in love with cruising after this cruise and we will be booking your cruises for years to come. here if you need anything in the run up to the cruise or have any questions, our phone is always on. Simon :-)
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