Kat and Simon always go above and beyond to find me exactly what I’m looking for and at the best price. They are amazing even when I keep changing things. This is the 4th ‘big trip’ I have booked with... See more
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Outstanding team. I will always go to Kat and Simon to book my holidays. They provide out standing service while being friendly and helpful. I cannot recommend them enough
I was amazed that I said ‘interested’ on FB and within minutes I received an acknowledgment. Also wonderful that Kat was working on a Sunday and then what seemed a short time, we were booked on our cr... See more
I've always been weary about using Facebook holiday agents, but from the moment I contacted Kat, she was so friendly, efficient and never judged us on all the questions we threw at her! Kat got us... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Simon Morgan, CF46, Merthyr tydfil, United Kingdom
- 01685634023
4.9
Excellent
212 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Amazing T.A’s
Kat and Simon always go above and beyond to find me exactly what I’m looking for and at the best price. They are amazing even when I keep changing things. This is the 4th ‘big trip’ I have booked with them and all been fantastic.
May 24, 2026
Excellent personal service .
May 14, 2026
Great service
Prompt service.
Good advice.
Knowledgeable.
Great deal.
Up to date information.
May 18, 2026
Brilliant fast service
Brilliant fast service, kat found exactly what I was looking for and saved us a few pounds too. Very happy
May 18, 2026
Great service
Great service - always only a call away to help and great prices for holidays would not book with anyone else
April 29, 2026
Outstanding team
Outstanding team. I will always go to Kat and Simon to book my holidays. They provide out standing service while being friendly and helpful. I cannot recommend them enough
May 3, 2026
Brilliant experience with Simon & Kat…
Brilliant experience with Simon & Kat Morgan always a pleasure to book our trips with this Duo, nothing too much trouble and always so knowledgeable..
May 4, 2026
Excellent service
Excellent service. Quick response on messenger and very helpful booking our cruise.
April 14, 2026
Great service, easy booking , lots of choice.
Great service always from both Kat and Simon. So easy to book and a great selection of holiday offers on their Facebook page.
I have to say though Kat is just amazing. Always happy to spend the time to find you what you want and offer you lots of choices based on what you are looking for.
April 16, 2026
Fantastic service
I was amazed that I said ‘interested’ on FB and within minutes I received an acknowledgment. Also wonderful that Kat was working on a Sunday and then what seemed a short time, we were booked on our cruise, deposit paid, direct debit set up and away to go! Fantastic service, very well done to Kat
March 22, 2026
Simple and easy booking
Simple and easy booking, fantastic deals (found a holiday they beat the price!) great communtication.
Nothing is to much trouble. Our go to agents 🙂
March 14, 2026
Simon and Kat were knowledgeable, quick & helpful
Simon and Kat were knowledgeable, quick and very helpful. This booking required several versions before it was perfect, but Simon kept producing different options until we all felt that we had the best solution. Many thanks - we will use you again.
March 3, 2026
Best travel agent to book with very…
Best travel agent to book with very helpful nothing is a problem to them
February 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
So helpful …
They found us a cruise we have been looking for and called us to inform us all about it. We promptly booked it and now can't wait until November.
Thanks so much
February 13, 2026
Reply from Hays Travel - Simon Morgan
Aww were so glad your happy Pat, we love chatting with you and Norman. fingers crossed for everything to go to plan this year. xx
Recently made another booking with…
Recently made another booking with Simon & Kat, as always great deals to destinations that I have only dreamt about. After booking I noticed a small issue which was dealt with immediately with no question. Highly recommended Simon & Kat excellent customer service as always!
February 20, 2026
Reply from Hays Travel - Simon Morgan
thank you denise- our number 1 customer lol always a pleasure my love xx
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