Booking was so easy from start to finish . Even the payment side and reminder to pay balance on time . Love the app with all our holiday details on and lots of helpful information on there its all... See more
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Simon from Hays Travel, Cardiff l is efficient, enthusiastic and energetic! Since making the call and booking the holiday I’ve been buzzing, and isn’t that what it’s all about? Thank you Simon, I thin... See more
I've always been weary about using Facebook holiday agents, but from the moment I contacted Kat, she was so friendly, efficient and never judged us on all the questions we threw at her! Kat got us... See more
Company replied
My experience was great from start to finish. Kat and Simon listened to what I wanted and then went off and sourced a perfectly tailored holiday for me. Great efficient service. Highly recommend
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Simon Morgan, CF46, Merthyr tydfil, United Kingdom
- 01685634023
4.9
Excellent
227 reviews
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Very quick,friendly service.Very helpful
June 6, 2025
Reply from Hays Travel - Simon Morgan
Thank you for the lovely review! 😊 We're so pleased you found our service quick, friendly, and helpful – that’s exactly what we aim for every time. We really appreciate your support and can’t wait to help with your next adventure! 🌟✈️
– Kat & Simon at Hays Travel 💙
Fantastic experience
This is the third cruise we have booked with Simon, each time has been straight forward and any questions answered promptly.
Regarding our latest booking, I emailed about 7.45pm not expecting a response until the next day at the earliest. Within minutes Simon had emailed back and within 30 minutes the holiday was booked!!
I would highly recommend Simon, his service is second to none!
June 4, 2025
Reply from Hays Travel - Simon Morgan
Wow – thank you so much for your continued support and this fantastic review! 🙌 It honestly means the world to us that you keep coming back to book your cruises – it’s always a pleasure helping you plan something special. We know how exciting it is to get things sorted quickly, so we're thrilled Simon could get it all wrapped up for you within 30 minutes (even in the evening!). Enjoy every moment of your next cruise – and thank you again for the recommendation! 🚢✨
– Kat & Simon at Hays Travel 💙
Fantastic service
Once again, excellent customer service, very friendly personal attitude, prompt and professional. I’d highly recommend as I’ll definitely use Kat’s and Simon’s services in the future
May 24, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much for your kind words and continued support! 🥰 We're absolutely thrilled to hear you've had another great experience with us – we always aim to offer that friendly, personal touch alongside a professional service. It means the world that you'd recommend us, and we can't wait to help with your next adventure! ✈️🌍
– Kat & Simon at Hays Travel 💙
Cruise booking Aug.26
I've always been weary about using Facebook holiday agents, but from the moment I contacted Kat, she was so friendly, efficient and never judged us on all the questions we threw at her! Kat got us a fantastic deal for a cruise around Iberia, Spain and Portugal, and I will 💯 use Kat for any holidays going forward!
Thank you Kat!!!
May 27, 2025
Reply from Hays Travel - Simon Morgan
Thank you SO much for this amazing review – it truly means the world! 💙 We completely understand the hesitation about booking through Facebook, so we're over the moon that we could make you feel comfortable, listened to, and excited about your holiday! It was an absolute pleasure helping you plan your Iberian cruise – and there’s never too many questions for us! 😄 Can’t wait to help with the next one!
– Kat & Simon at Hays Travel ✨🚢
Simon was very helpful
Simon was very helpful, knowledgeable nothing was too much trouble. Being a first time cruiser was a great experience to have his support.
May 24, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much for your kind words! 😊 We know booking your first cruise can feel like a big step, so we're absolutely delighted Simon could be there to guide you through it all with ease. It’s brilliant to hear you felt supported every step of the way – here’s to many more amazing cruise adventures ahead! 🚢💫
– Kat & Simon at Hays Travel 💙
First class service and unbeatable price
I saw a holiday advertised and messaged Kat to see if there were alternative dates. She responded quickly with the information I needed but with no pressure to book. When I decided I was ready to book it was done online in minutes and the price is unbeatable. Really impressed and already recommended Kat at Hays to friends. Will be going to Kat first whenever I am looking for my next holiday.
May 19, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much for this wonderful review! 😊 We're so glad we could help find the right dates without any pressure – that’s exactly how booking a holiday should feel. It’s fantastic to hear how easy and smooth everything was, and we’re so grateful for your recommendation to friends too – that really is the highest compliment. Can’t wait to help you with your next adventure! 🌴✈️
– Kat & Simon at Hays Travel 💙
When I initially tried to book the…
When I initially tried to book the holiday was fully booked, but when couple of rooms became available phoned me straight away and was patient and polite as I was getting the information from the other people on the party as we were not in the same area.
May 14, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much for your lovely feedback! 😊 We're so glad we could secure those rooms for you once they became available – timing is everything with popular holidays! We really appreciate your kind words, and we're happy we could support you while you coordinated everything with your group. Here's to a fantastic trip ahead! 🧳✨
– Kat & Simon at Hays Travel 💙
Always have a great service
Always have a great service, no sales pitch, get what you want and very quick response thank you
May 6, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much! 😊 We really appreciate your continued support – it’s great to hear you value the no-pressure approach and quick service. That’s exactly how we like to do things: simple, honest, and all about what you want. Can’t wait to help with your next holiday! 🌴✈️
– Kat & Simon at Hays Travel 💙
Great experience
Saw a holiday on Facebook, rang and spoke with Simon and was all booked up within 10 minutes!
May 11, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much! 😊 We love a speedy booking – so glad Simon could get everything sorted for you in just 10 minutes! Here's to an amazing holiday ahead, and we’ll be here whenever you're ready for the next one! 🏖️📞
– Kat & Simon at Hays Travel 💙
Professional efficient personal service…
Professional efficient personal service and very competitive pricing whats not to like!
Thank you Kat & Simon
April 29, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much for your kind words! 😊 We're over the moon that you found our service professional, personal, and great value – that’s exactly what we aim for every time. Your support means the world to us, and we can’t wait to help you plan your next getaway! ✈️🌟
– Kat & Simon at Hays Travel 💙
Made everything easy!
Kat happily answered all my silly questions both via messenger and on phone. Was very accessible and very easy to deal with. Would def use again.
April 30, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much! 😄 No such thing as a silly question here – we’re always happy to help however we can! It was a pleasure chatting with you and getting everything sorted, and we’re so glad you found the process easy and accessible. We’d love to help again anytime! ✈️💬
– Kat & Simon at Hays Travel 💙
Extremely helpful- answered all my…
Extremely helpful- answered all my questions. Will book with them again
April 28, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much! 😊 We're so pleased we could help and answer all your questions – that’s what we’re here for! Can’t wait to help you plan your next adventure! 🌍✈️
– Kat & Simon at Hays Travel 💙
Great customer service
Nothing was too much trouble. My holiday was planned and explained in great detail. Kat and Simon were so friendly it was like speaking with old friends
April 27, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much for your kind words! 🥰 We’re genuinely touched – helping you plan your holiday felt just like chatting with a friend on our end too! So glad we could make everything clear and enjoyable from start to finish. Can’t wait to hear all about your trip and help with the next one! ☀️🧳
– Kat & Simon at Hays Travel 💙
Go book a holiday!
Kat and Simon are always so friendly and helpful, even when I'm being indecisive 🤣
100% recommended
April 27, 2025
Reply from Hays Travel - Simon Morgan
Haha, we absolutely love this – thank you! 😄 Being indecisive just means you’ve got good taste and too many exciting options! We’re always here to help you figure it out, no pressure. Thanks so much for the recommendation – can’t wait to help plan the next adventure! ✈️🌴
– Kat & Simon at Hays Travel 💙
An incredibly prompt and helpful…
An incredibly prompt and helpful experience from start to finish! From reviewing our quote to booking our holiday, everything was seamless and efficient. The attention to detail and effort to secure the best deal made the process stress-free and enjoyable. Highly recommend. Thank you
April 26, 2025
Reply from Hays Travel - Simon Morgan
ank you so much for your amazing feedback! 😊 We’re so happy to hear the whole process felt smooth and stress-free – that’s exactly what we aim for. It was a pleasure helping you get everything sorted, and we’re thrilled you felt well looked after. Enjoy every moment of your holiday, and we’ll be here when you’re ready for the next one! ✈️🌟
– Kat & Simon at Hays Travel 💙
Reply from Hays Travel - Simon Morgan
Love this – thank you! 🌟 Simon’s blushing at being called a superstar (but secretly loving it 😄). We're so pleased his knowledge helped guide you – knowing the ins and outs of the ship and cruise line makes all the difference when planning the perfect trip. Can’t wait to hear all about it! 🚢✨
– Kat & Simon at Hays Travel 💙
I was able to do this from my own sofa…
I was able to do this from my own sofa but it felt very personal , also was able to book at 8.30 in the evening on a Sunday when all other travel agents are closed
March 24, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much! 🛋️💻 We're so glad you enjoyed that personal touch – even from the comfort of your own sofa! Being available when it suits you (yes, even on a Sunday night!) is what we’re all about. So happy we could help get everything booked without the usual hassle! 🌙✈️
– Kat & Simon at Hays Travel 💙
Simon is very helpful and patient person
Simon is very knowledgeable in the area I am going to travel to. He has gone out of his way to even recommend a driver to pick us up from the airport and take us around Athens.
Very pleased with service I have received so far.
February 25, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much for your kind words! 😊 We’re so pleased Simon’s knowledge of Athens has been helpful – it’s those little extras like trusted local drivers that can make all the difference to your trip. So glad you’re happy with the service so far – we can’t wait to hear how it all went! 🇬🇷✈️
– Kat & Simon at Hays Travel 💙
Seamless booking
Booked onto an existing booking with friends. Great experience. Thank you
February 16, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much! 😊 We’re so glad we could make joining your friends’ booking quick and easy – always happy to help get everyone together for a great holiday! Have an amazing trip! 🧳👯♂️
– Kat & Simon at Hays Travel 💙
Super Simon
Simon was very helpful when I was asking questions about booking our first cruise. Very polite and nothing was too much trouble 👍
January 30, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much – we love “Super Simon”! 😄 We’re so glad he could help guide you through booking your first cruise – it’s such an exciting experience, and we’re thrilled to be part of it. No question is ever too much trouble! 🚢✨
– Kat & Simon at Hays Travel 💙
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