Booking was so easy from start to finish . Even the payment side and reminder to pay balance on time . Love the app with all our holiday details on and lots of helpful information on there its all... See more
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Simon from Hays Travel, Cardiff l is efficient, enthusiastic and energetic! Since making the call and booking the holiday I’ve been buzzing, and isn’t that what it’s all about? Thank you Simon, I thin... See more
I've always been weary about using Facebook holiday agents, but from the moment I contacted Kat, she was so friendly, efficient and never judged us on all the questions we threw at her! Kat got us... See more
Company replied
My experience was great from start to finish. Kat and Simon listened to what I wanted and then went off and sourced a perfectly tailored holiday for me. Great efficient service. Highly recommend
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Simon Morgan, CF46, Merthyr tydfil, United Kingdom
- 01685634023
4.9
Excellent
227 reviews
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Couldn't have done more!
Simon and Kat couldn't have done more for us to book this holiday and managed to do it swiftly and without any issues. Will definitely be using them again for future holidays.
September 2, 2025
Reply from Hays Travel - Simon Morgan
Ahh it was our pleasure, we got there in the end didnt we, Have a fantastic time and we will speak to you next time :-)
We booked a cruise with hayes travel
We booked a cruise with hayes travel. Kat took me through the process and made everything easy. She discussed every port stop and advised of places of interest. Thank you
September 4, 2025
Reply from Hays Travel - Simon Morgan
Thank you Theresa, It was my pleasure to talk to you and i just KNOW you are going to love this ship and will be addicted after it, i hope you will book with me again, i will be here for you in the time leading up to your cruise, my phones always on :-) Kat
I use Simon now for everything he’s the…
I use Simon now for everything he’s the one stop shop for me he provides an excellent service and beats quotes
I refer lots of friends due to me having confidence that we are in good hands from the start to finish
August 31, 2025
Reply from Hays Travel - Simon Morgan
Thanks Sha, Your a little Star! we value your business as you know and were always available for you :-)
Fantastic
Fantastic, friendly, informative service received when booking our cruise.....The service received really made up our minds and persuaded us to book it......Would definitely recommend Simon and Kat.
See you on the cruise......🙂🙂🙂
August 28, 2025
Reply from Hays Travel - Simon Morgan
Thanks Andy, its been a pleasure chatting to you, i think we will have a great time onboard Arvia next year. Lots of cocktails will be drunk. Thanks for the Kind Review, Kat :-)
Excellent
Excellent, responsive service. Very knowledgeable, friendly advice - highly recommend
August 16, 2025
Reply from Hays Travel - Simon Morgan
Thank you my lovely, its always a pleasure to book a holiday for you. :-)
Easy to contact and message
Easy to contact and message. Everything explained in full with lots of options. We will be using these regularly now for bookings. Thank you.
August 17, 2025
Reply from Hays Travel - Simon Morgan
Great news, Were so glad you had a good experience with us, Thanks for your kind review lovely. we appreciate you x
Excellent friendly fast service
Excellent friendly fast service
And very competitive another holiday booked x
August 16, 2025
Reply from Hays Travel - Simon Morgan
Thanks for the 5* review Sue, always a pleasure. hope you have a fantastic time :-)
Fabulous customer service as always…
Fabulous customer service as always thank you Simon
August 9, 2025
Reply from Hays Travel - Simon Morgan
Thanks Deb for the 5* review, I really appreciate it. It was my pleasure- Simon
Outstanding Customer Service!
I have had the best experience with Simon, this is by far the best customer service I have received when it comes to booking a holiday, Simon is very helpful, understanding, patient and communication is up there with the best, I cannot recommend enough - A* Service!
Thank you 😊
July 17, 2025
Unprompted review
Reply from Hays Travel - Simon Morgan
Thanks for the Brilliant Review Beth, This means soo much to us. Such a pleasure to deal with you and book your holidays. We appeciate you. Call us anytime! :-)
Amazing
I was given so much information and if I asked anything about the holiday it was answered.
Easy to book, amazing staff could have chatted all. Great team kat & Simon cruises Thankyou so much x
July 13, 2025
Reply from Hays Travel - Simon Morgan
Awww Thanks Chick, Really appreciate this kind review. Such a pleasure to book your holiday. :-) Kat
Excellent service with a travel…
Excellent service with a travel consultant who was very very good at their job.
First time using Hays but not the last
July 5, 2025
Reply from Hays Travel - Simon Morgan
This is brilliant news! thanks for the kind review Graham, We really aprreciate it. Simon
Everything was simple and easy
Everything was simple and easy to sort. I just sent a message with what I was looking for and it was sorted and then a secure link sent to me to make payment. Easy. I would use this service again for future holidays for sure!
June 23, 2025
Reply from Hays Travel - Simon Morgan
Hi Cara,
Thank you so much for your lovely review! 😊 We're so pleased to hear that you found the process simple and stress-free — that’s exactly what we aim for. It was a pleasure helping you get everything sorted, and we’re absolutely delighted you’d book with us again in the future.
Whenever you're ready for your next holiday, just drop us a message — we’ll be here!
Best wishes,
Kat & Simon
Hays Travel ✈️🧳
Saw a deal on facebook
Saw a deal on facebook, rang up and was booked within 10 minutes. Lovely lady on the phone, wouldn't hesitate to use again.
June 19, 2025
Reply from Hays Travel - Simon Morgan
Hi Sally,
Thank you so much for your kind words! 💙 We're thrilled to hear you spotted one of our deals and that everything was sorted so quickly over the phone. It was a real pleasure speaking with you, and we’re so glad the process was smooth from start to finish.
We’d love to help you again whenever you’re ready for your next getaway — just give us a ring!
All the best,
Kat & Simon
Hays Travel ✈️🌍
Friendly, personal, efficient
Friendly, personal and efficient service.
Excellent communication.
June 17, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much for your lovely review! We're so pleased to hear you found our service friendly, personal, and efficient – that’s exactly what we aim for every time. It was a pleasure helping you, and we’re always here whenever you’re ready for your next getaway.
All the best,
Simon – Hays Travel ☀️✈️🌍
Reply from Hays Travel - Simon Morgan
Thank you so much for your kind words! We're thrilled to hear you were happy with the service – it means the world to us. If there’s anything else we can help you with, just let us know. We look forward to helping you plan your next adventure!
Warm regards,
Simon – Hays Travel ✈️🌍
Last minute
Agent (Simon) went out of his way to book the holiday we wanted.Travelling to join family and he got us a great location
June 9, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much! 😊 We’re so glad Simon could help make your family holiday plans come together perfectly – being close to loved ones is what it’s all about. It was a pleasure finding you just the right spot, and we’re here anytime you need us again! 👨👩👧👦✈️
– Kat & Simon at Hays Travel 💙
Great and helpful staff
Great and helpful staff. All questions answered… I have never gone on a cruise before but I felt helped and supported
June 13, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much! 😊 We’re absolutely delighted to hear you felt supported and well looked after – especially for your very first cruise! It’s such an exciting experience, and we’re so happy to have been part of the journey. Here’s to smooth sailing and unforgettable memories! 🚢✨
– Kat & Simon at Hays Travel 💙
Queen Victoria Cruise
Excellent service and advice on aspects of the trip.
Simon was on top of his game and it was pleasure to do business with him. Thanks all round.
June 13, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much for your lovely review! 😊 We're thrilled to hear you had such a positive experience – Simon will be absolutely chuffed to know his advice helped make your trip planning smooth and enjoyable. It really means a lot to us when customers take the time to share their kind words. Here's to an amazing holiday and many more adventures to come! ✈️🌍
– Kat & Simon at Hays Travel 💙
Very professional
Very professional, friendly experience, quick response to messages and phone calls, holiday booked in no time
June 12, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much for your kind words! 🥰 We’re so pleased to hear you had a smooth and friendly experience booking with us – we always aim to make holiday planning as quick and stress-free as possible! Your support means the world, and we can’t wait to hear all about your trip! 🌞✈️
– Kat & Simon at Hays Travel 💙
Excellent service from Simon
Excellent service from Simon, in giving several quotes, allowing us to choose the best option. Communication was great!
May 26, 2025
Reply from Hays Travel - Simon Morgan
Thank you so much for your lovely feedback! 😊 We're so glad Simon could help find the perfect holiday option for you – we believe in giving you all the choices so you can book with confidence. Great communication is what we pride ourselves on, so it’s wonderful to hear that came through! Have an amazing trip! 🌍✈️
– Kat & Simon at Hays Travel 💙
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