My first contact with Hays Travel for information regarding a package holiday to Sorrento, Italy was with a person named Sarah. Sarah was very helpful regarding the area in question and was quick to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As we walked in we were met with a warm welcome and happy smile from Poppy. She was very knowledgeable and understood exactly what we were looking for in our holiday. We quickly decided on our destin... See more
Company replied
We were met by Gabriella in the Sleaford Bureau. She was good at the Meet and Greet. Very quickly she was showing experience and we knew that we were in good hands. From then on we made our booking. S... See more
Company replied
I am lucky enough to have met Sophie in Sleaford Hays Travel who is incredibly knowledgeable and enthusiastic, helping me to find the perfect family holiday! From the minute we met she was keen to und... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
21 Bristol Arcade, NG34 7ST, Sleaford, United Kingdom
- 01529667023
4.8
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service,straight forward
June 15, 2024
Reply from Hays Travel - Sleaford
Hi David, Thankyou for your lovely comment- Regards Richard
Helpful
Gabby was an amazing help, even with the amount of questions asked she made sure you understood them and went through at the end for the confirmation making sure everything was correct.
June 8, 2024
Reply from Hays Travel - Sleaford
Thank you so much for your comment. Hope you have a lovely time in Cyprus!
The staff members were smart
The staff were pleasant, smartly dressed and provided what I wanted with patience whilst we juggling the choices on offer.
June 11, 2024
Reply from Hays Travel - Sleaford
Thank you so much for such kind words. I hope you have a lovely anniversary in the Canary Islands. - Poppy
Poppy was great helpful and patient
Poppy was great helpful and patient
She has helped us choose a great holiday and we are looking forward to it
Thank you
June 9, 2024
Reply from Hays Travel - Sleaford
Thank you so much, it was lovely seeing you again! - Poppy
Poppy was very helpful
Poppy was very helpful, I knew what I wanted but I asked for other options just to be sure. I was given all the information I needed and felt confident with my booking. I know I can pop in anytime with any further questions.
May 31, 2024
Reply from Hays Travel - Sleaford
Thank you so much for taking the time to leave such a nice review. It was lovely meeting you and I hope you have a fab time in Portugal! - Poppy
As we walked in we were met with a warm…
As we walked in we were met with a warm welcome and happy smile from Poppy. She was very knowledgeable and understood exactly what we were looking for in our holiday. We quickly decided on our destination and hotel choice aided seamlessly by Poppy and left with big smiles on our faces.
May 22, 2024
Reply from Hays Travel - Sleaford
Thank you so much for taking the time to write such kind comments. It was a pleasure meeting you both again and I hope you have a nice time in Tunisia! Poppy
Helpful
Helpful, knowledgeable staff helped us to find a cruise suitable for our budget and our desire to try a different cruise line to the one we usually use
May 17, 2024
Reply from Hays Travel - Sleaford
Thankyou for your lovely comment , I am so glad we were able to help you.
Staff were helpful
Staff were helpful, thorough and gave good explanations for my questions. I felt they genuinly wanted to help me as I am older and have not travelled recently.
May 16, 2024
Reply from Hays Travel - Sleaford
Thankyou for your Lovely Comment , It was a pleasure to help you. We hope you have a safe Flight.
Very good service very helpfull staff…
Very good service very helpfull staff soon sorted a holiday for us all booked ready to go ..
April 30, 2024
Reply from Hays Travel - Sleaford
Thankyou for your lovely comment.
Reply from Hays Travel - Sleaford
thank you so much for your lovely comment!
Very helpful today whilst booking a…
Very helpful today whilst booking a short break in Lisbon, nothing was too much trouble for them and they made the whole process quick and easy
May 2, 2024
Reply from Hays Travel - Sleaford
Thank you so much for your kind words, it was lovely meeting you both! - Poppy
Very friendly and helpful staff
Very friendly and helpful staff. Would recommend them to friends
May 1, 2024
Reply from Hays Travel - Sleaford
Thankyou for your Lovely Comment.
Richard
Richard was polite, helpful and very informative, kept up with communication during the process of booking .
April 28, 2024
Reply from Hays Travel - Sleaford
Thankyou for your Lovely comment.
Very friendly and helpful
Very friendly and helpful. An issue with a holiday we had booked was sorted out. We also booked another holiday.
April 28, 2024
Reply from Hays Travel - Sleaford
Thankyou for your Lovely Comment.
Friendly and helpful
The staff were very helpful and able to answer all our questions, finding a holiday that will suit us well.
April 20, 2024
Reply from Hays Travel - Sleaford
Thankyou for your Lovely Comment.
As always a very happy and pleasant…
As always a very happy and pleasant experience 😊
All my requirements met by very professional staff.
Will not look past hays to book my vacations in the future.
Thank you once again.
Would definitely Highly Recommend Hays to everyone you will never look back.
March 27, 2024
Reply from Hays Travel - Sleaford
We are pleased to hear this, thank you for your lovely comment !
Really helpful in sorting it out for us.
March 23, 2024
Reply from Hays Travel - Sleaford
Thankyou for your lovely comment.
Poppy at Sleaford
Poppy at Sleaford is a joy to visit. Nothing is too much trouble for her and she looked after us so well.
March 23, 2024
Reply from Hays Travel - Sleaford
Thankyou for your Comment, That's lovely to hear, I hope you have a amazing holiday - Regards Richard
Not very good for checking in want use…
Not very good for checking in want use them again tui and Co. OP always checked us in thank you
March 10, 2024
Reply from Hays Travel - Sleaford
I'm really sorry we couldn't check you in , Jet2 unfortunately had to close their check in for operational reasons - I will give you a call to discuss this. - Regards Richard
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.