My first contact with Hays Travel for information regarding a package holiday to Sorrento, Italy was with a person named Sarah. Sarah was very helpful regarding the area in question and was quick to... See more
Company replied
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My first contact with Hays Travel for information regarding a package holiday to Sorrento, Italy was with a person named Sarah. Sarah was very helpful regarding the area in question and was quick to... See more
Company replied
As we walked in we were met with a warm welcome and happy smile from Poppy. She was very knowledgeable and understood exactly what we were looking for in our holiday. We quickly decided on our destin... See more
Company replied
We were met by Gabriella in the Sleaford Bureau. She was good at the Meet and Greet. Very quickly she was showing experience and we knew that we were in good hands. From then on we made our booking. S... See more
Company replied
I am lucky enough to have met Sophie in Sleaford Hays Travel who is incredibly knowledgeable and enthusiastic, helping me to find the perfect family holiday! From the minute we met she was keen to und... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
21 Bristol Arcade, NG34 7ST, Sleaford, United Kingdom
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Reply from Hays Travel - Sleaford
We found the staff friendly and very knowledgeable

Reply from Hays Travel - Sleaford
The girl who helped us was excellent. She was lovely

Reply from Hays Travel - Sleaford
Amazing staff and very helpful!
I got exactly what I was looking for and the staff were efficient and very welcoming. Will definitely be booking here again.

Reply from Hays Travel - Sleaford
When we didnt have the hotel voucher, one email to our local Hayes and it was forwarded in minutes

Reply from Hays Travel - Sleaford
The whole experience was made great, because everything is under the same roof.
My travel agent Richard M was lovely, very friendly and very helpful. When I first went to see him we looked at some quotes and discussed the locations and prices. I just felt like I was being listened to.

Reply from Hays Travel - Sleaford
Gabby was very helpful and efficient. Got exactly what we wanted and went through everything thoroughly, definitely recommend!

Reply from Hays Travel - Sleaford
Poppy was extremely helpful and professional which enabled us to book our holiday straight away.

Reply from Hays Travel - Sleaford
Pleasant and patient assistant who made sure I got what I wanted.

Reply from Hays Travel - Sleaford
Good service worked hard to supply what we required pleasant young lady

Reply from Hays Travel - Sleaford
Even though I chopped and changed my destinations, Very helpful sorted out my holiday with minimum fuss even came off her break so I didn’t have to come back
All Very friendly staff

Reply from Hays Travel - Sleaford

Reply from Hays Travel - Sleaford
The agent we dealt with, Gabby, was very good and helpful, especially as she was classed as an apprentice

Reply from Hays Travel - Sleaford
We called in to book a holiday to New Zealand in 2025. The staff were very friendly and extremely helpful successfully applied for the booking, they have kept us informed of its progress.

Reply from Hays Travel - Sleaford
Pleasant and helpful lady who booked our holiday effortlessly. All documents emailed quickly and proficiently.

Reply from Hays Travel - Sleaford
Gabriella made the booking so efficiently such a nice person

Reply from Hays Travel - Sleaford
We were met by Gabriella in the Sleaford Bureau. She was good at the Meet and Greet. Very quickly she was showing experience and we knew that we were in good hands. From then on we made our booking. She was also obtaining assistance from another employee on other matters that arose. Five Star Rating from Us.

Reply from Hays Travel - Sleaford
The team in the shop were pleasant and friendly, they listened well and picked up specific comments we made. They also see our points to provide us with good options and then helped us narrow down to the choice of accommodation we thought was best for this holiday.

Reply from Hays Travel - Sleaford
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