Hays Travel - Sleaford Reviews 

112
TrustScore 5 out of 5

4.8

21 Bristol Arcade, NG34 7ST Sleaford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My first contact with Hays Travel for information regarding a package holiday to Sorrento, Italy was with a person named Sarah. Sarah was very helpful regarding the area in question and was quick to... See more

Company replied

Rated 5 out of 5 stars

As we walked in we were met with a warm welcome and happy smile from Poppy. She was very knowledgeable and understood exactly what we were looking for in our holiday. We quickly decided on our destin... See more

Company replied

Rated 5 out of 5 stars

We were met by Gabriella in the Sleaford Bureau. She was good at the Meet and Greet. Very quickly she was showing experience and we knew that we were in good hands. From then on we made our booking. S... See more

Company replied

Rated 5 out of 5 stars

I am lucky enough to have met Sophie in Sleaford Hays Travel who is incredibly knowledgeable and enthusiastic, helping me to find the perfect family holiday! From the minute we met she was keen to und... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 21 Bristol Arcade, NG34 7ST, Sleaford, United Kingdom

  • 01529667023

4.8

Excellent

TrustScore 5 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(112)

125,148 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing staff and very helpful

Amazing staff and very helpful!
I got exactly what I was looking for and the staff were efficient and very welcoming. Will definitely be booking here again.

February 12, 2024
Hays Travel - Sleaford logo

Reply from Hays Travel - Sleaford

Thank you for your lovely comment.

Rated 5 out of 5 stars

Help

When we didnt have the hotel voucher, one email to our local Hayes and it was forwarded in minutes

January 9, 2024
Hays Travel - Sleaford logo

Reply from Hays Travel - Sleaford

Thank you for your review, always happy to help !

Rated 5 out of 5 stars

The whole experience was made great

The whole experience was made great, because everything is under the same roof.

My travel agent Richard M was lovely, very friendly and very helpful. When I first went to see him we looked at some quotes and discussed the locations and prices. I just felt like I was being listened to.

February 4, 2024
Hays Travel - Sleaford logo

Reply from Hays Travel - Sleaford

Hi Angharad , Thankyou for your lovely message , I was happy to help you find your perfect holiday, I hope you have a amazing time - Regards Richard

Rated 5 out of 5 stars

Gabby was very helpful and efficient

Gabby was very helpful and efficient. Got exactly what we wanted and went through everything thoroughly, definitely recommend!

January 26, 2024
Hays Travel - Sleaford logo

Reply from Hays Travel - Sleaford

Thank you for your lovely comment.

Rated 5 out of 5 stars

Poppy was extremely helpful and…

Poppy was extremely helpful and professional which enabled us to book our holiday straight away.

January 23, 2024
Hays Travel - Sleaford logo

Reply from Hays Travel - Sleaford

Thank you so much, it was lovely meting you both! I hope you have a great time with your wife and son - Poppy

Rated 5 out of 5 stars

Very helpful

January 22, 2024
Hays Travel - Sleaford logo

Reply from Hays Travel - Sleaford

Thank you for your lovely comment.

Rated 5 out of 5 stars

Even though I chopped and changed my…

Even though I chopped and changed my destinations, Very helpful sorted out my holiday with minimum fuss even came off her break so I didn’t have to come back
All Very friendly staff

January 26, 2024
Hays Travel - Sleaford logo

Reply from Hays Travel - Sleaford

Thankyou for your lovely comment , We hope you have a great time. Regards Richard

Rated 5 out of 5 stars

Helpful Hays

The agent we dealt with, Gabby, was very good and helpful, especially as she was classed as an apprentice

January 16, 2024
Hays Travel - Sleaford logo

Reply from Hays Travel - Sleaford

Thank you so much, I hope you have the best time!

Rated 5 out of 5 stars

Help and friendly staff

We called in to book a holiday to New Zealand in 2025. The staff were very friendly and extremely helpful successfully applied for the booking, they have kept us informed of its progress.

January 12, 2024
Hays Travel - Sleaford logo

Reply from Hays Travel - Sleaford

Thank you so much for taking the time to write such kind words. It was lovely meeting you both and I hope you have a great time in Singapore and New Zealand next year! Poppy

Rated 5 out of 5 stars

Gabriella and our Portugal Booking

We were met by Gabriella in the Sleaford Bureau. She was good at the Meet and Greet. Very quickly she was showing experience and we knew that we were in good hands. From then on we made our booking. She was also obtaining assistance from another employee on other matters that arose. Five Star Rating from Us.

December 31, 2023
Hays Travel - Sleaford logo

Reply from Hays Travel - Sleaford

Thank you for your lovely comment :)

Rated 5 out of 5 stars

The team in the shop were pleasant and friendly …

The team in the shop were pleasant and friendly, they listened well and picked up specific comments we made. They also see our points to provide us with good options and then helped us narrow down to the choice of accommodation we thought was best for this holiday.

December 31, 2023
Hays Travel - Sleaford logo

Reply from Hays Travel - Sleaford

Thank you for your kind comment. We all hope you have an amazing holiday :)
Kind Regards, Gabriella.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look