We were looked after by Kay who helped put together our holiday itinerary which was bespoke to what we wanted to see and do. Kay has a wealth of personal knowledge and experience on the country we wan... See more
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Sam was so helpful and made sure I found just the holiday I wanted in Sorrento next May, as well as helping me to book Croatia cruise for next September. Couldn't be happier!
Company replied
Excellent service, listened to our requirements, come up with suggestions and very knowledge and pleasant member of staff . Thank you Fleur, looking forward to holiday
Company replied
We wanted to book a holiday in the UK. Sarah explained the booking process as we had gift cards to use and was very helpful. Our original choice wasn’t available so we went for a coffee and came back... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Heralds Way, CM3 5TQ, Chelmsford, United Kingdom
- 01245801321
4.9
Excellent
654 reviews
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Extremely helpful & within budget
Extremely helpful, took the time to make sure our holiday was exactly as we wanted, and more importantly, within our budget.
August 3, 2026
Reply from Hays Travel - South Woodham Ferrers
Stuart,
Thank you for your wonderful feedback! We are so pleased we could help you plan a holiday that perfectly matched your desires and budget. We hope you have a fantastic trip!
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for your wonderful feedback! We are always happy to help and truly appreciate your kind words.
Helpful staff
Helpful staff. Polite and courteous. Understood my needs as I have mobility issues with spine and leg. He found us a holiday that fit my needs. I can’t do many stairs so needs to be virtually step free. He found us a lovely bungalow, near the pool. He said here was a few shops close to our apartment to do shopping, which was perfect. We didn’t want the free car hire so he got us private taxis to and from the airport. Couldn’t fault his helpfulness at all. This is why we keep going back to Hays.
August 9, 2026
Reply from Hays Travel - South Woodham Ferrers
Happy customer ,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that our team was able to understand your specific needs and find you the perfect, accessible holiday. We truly appreciate your continued loyalty and look forward to assisting you with many more memorable trips.
Kind Regards
Hays Travel Hastings
Never used Hays Travel before but had a great experience …
We wanted to book a holiday in the UK. Sarah explained the booking process as we had gift cards to use and was very helpful. Our original choice wasn’t available so we went for a coffee and came back with another choice which was available. Highly recommended travel agent.
August 15, 2026
Reply from Hays Travel - South Woodham Ferrers
Karen Smith,
Thank you for your wonderful feedback! We're so pleased to hear that our team was able to assist you with your gift cards and help you find a great holiday. We appreciate your recommendation!
Kind Regards
Hays Travel Hastings
Sarah was helpful and very efficient
Sarah was helpful and very efficient. She made my booking very easy to managed and helped with arranging parking.
Would recommend Hays Travel in South Woodham Ferrers
August 10, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was easy and that you would recommend us.
Charlie was very good & answered…
Charlie was very good & answered everything we needed to know 👏
Very happy with her customer ❤️ service
August 10, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided excellent customer service and answered all your questions.
Your staff are so friendly and helpful…
Your staff are so friendly and helpful . I booked with sarah she was great , will definitely book with you again
August 1, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was great and that you had such a positive experience. We look forward to assisting you again.
Great friendly and helpful staff
Great friendly and helpful staff. Nothing too much trouble in helping us find a last minute holiday
August 2, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and helpful in assisting you with your last-minute holiday plans. We appreciate your kind words!
told Sam what we wanted and she came up…
told Sam what we wanted and she came up with three choices later that day. holiday was booked and confirmed two days later along with seats on flight
July 31, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for your wonderful review! We are so pleased to hear that we were able to quickly find the perfect holiday choices for you and get everything booked and confirmed so efficiently. We hope you have a fantastic trip!
Reply from Hays Travel - South Woodham Ferrers
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you had such a great experience with us.
Very welcoming.Friendly,patient and…
Very welcoming.Friendly,patient and empathetic.Great knowledgeable customer service.
July 23, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for your wonderful feedback! We are delighted to hear that you found our team to be welcoming, friendly, and knowledgeable. We always strive to provide excellent customer service.
USA holiday 2027
Kay was very helpful as always and arranged our quote which was exactly what we were looking for
July 16, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for your wonderful feedback! We are so pleased to hear that Kay was very helpful and arranged exactly what you were looking for.
Good experience
Helpful, welcoming young man who helped greatly with all arrangements for holiday. Explaining everything that needs to be done and making all the arrangements he possibly could. Very happy with all the help he gave us. One issue was after reading through the paperwork he provided he got my husbands name wrong and it said 1 passenger instead of 2. I informed him of this and he immediately made the necessary changes
July 21, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for taking your time to review your recent experience with Ross, it is good to hear he got everything you need for your holiday sorted. Sorry to hear the initial issue with your husband's name but glad he resolved this in a speedy manner and have a wonderful time on your holiday.
Good and helpful advice
July 21, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for taking the time to write a review on your recent experience booking your holiday with us. We hope you have a wonderful time.
Excellent service
The staff at south woodham Ferrers are so helpful & knowledgeable
They helped to find us a holiday that would suit our needs
Excellent service
Thank you Charlie
July 20, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to assist you in choosing the perfect holiday.
Friendly staff Kay was great finding us…
Friendly staff Kay was great finding us a cruise that we couldn’t seem to
July 17, 2026
Reply from Hays Travel - South Woodham Ferrers
Mr Benson,
We are so pleased to hear that our team was friendly and helpful in finding you the perfect cruise. Your kind words are greatly appreciated!
Kind Regards
Hays Travel Hastings
Wonderful service from all the staff at…
Wonderful service from all the staff at Hays Travel South Woodham. I wouldn’t book anywhere else.
July 16, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for leaving such a kind review. it is always a pleasure to help :)
We always go to Sarah for our holiday…
We always go to Sarah for our holiday and travel needs. She is so very helpful, nothing is too much trouble.
July 7, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for your wonderful review! We are so pleased to hear that you consistently have such a positive experience when booking your holidays with us. We truly appreciate your kind words.
Great staff,good service.
July 5, 2026
Reply from Hays Travel - South Woodham Ferrers
craig foster,
Thank you for your wonderful 5-star review! We are delighted to hear that you experienced great service and found our team helpful. Kind Regards
Hays Travel South Woodham team
Great service again from Sam
June 27, 2026
Reply from Hays Travel - South Woodham Ferrers
Darren,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive great service from our team. We truly appreciate your kind words.
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