Always book our holiday at this branch & have done on numerous times. The staff are always welcoming, knowledgeable & polite. Wouldn’t go anywhere else. Very easy to book a holiday with this agent. T... See more
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We were looked after by Kay who helped put together our holiday itinerary which was bespoke to what we wanted to see and do. Kay has a wealth of personal knowledge and experience on the country we wan... See more
Company replied
Sam was so helpful and made sure I found just the holiday I wanted in Sorrento next May, as well as helping me to book Croatia cruise for next September. Couldn't be happier!
Company replied
Great service by the team. Ross in particular was very helpful and recommended a great hotel in a fab location. Thanks all.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Heralds Way, CM3 5TQ, Chelmsford, United Kingdom
- 01245801321
4.9
Excellent
655 reviews
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Reply from Hays Travel - South Woodham Ferrers
We appreciate you sharing your positive experience! We are so glad that our staff provided excellent support during the whole process.
After having not been on holiday abroad…
After having not been on holiday abroad for over 10 years I felt very nervous about booking a holiday. I rang and spoke to Sarah who was really lovely and put me at ease straight away. I had lots of questions as things have changed a lot since I last travelled and she answered all of them without making me feel silly for asking. She was so lovely and friendly that I wouldn't hesitate in picking up the phone and asking her anything I needed to know. I also spoke with Indi who was very helpful too. Sam was great when I needed some help one day and really calmed me down at a time when I needed it. They were all Brilliant and I would definitely book with them again.
May 4, 2025
Reply from Hays Travel - South Woodham Ferrers
We appreciate you taking the time to leave us this wonderful 5-star review. We are so happy to hear that we found the perfect options for your holiday, and that the booking process was smooth.
Charlie was brilliant!!
Charlie was brilliant, she gave me perfect amount of options and best flights for my holiday. Very quick at getting back to me and booking process couldn’t have been better. Very friendly service and gave me a great price, glad I booked as a package with Charlie instead of separately :)
Thanks Charlie x
April 16, 2026
Reply from Hays Travel - South Woodham Ferrers
George,
We appreciate you taking the time to leave us this wonderful 5-star review. We are so happy to hear that you found the perfect options and flights for your holiday, and that the booking process was smooth.
Excellent Customer Service
Always great Customer service from the staff in the South Woodham Ferrers shop, whether it is for holiday information, booking a holiday or the Foreign Exchange.
April 18, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for your review! We are always happy to help :)
Charlie is a fantastic travel advisor
Charlie is a fantastic travel advisor. Very knowledgeable and polite.
April 18, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for your review! We hope you have a lovely holiday!
Charlie in the SWF branch was very helpful....
Charlie in the SWF branch was very helpful but not pushy when looking up holiday options. We did proceed with a booking and she was very quick with communication.
April 14, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for your review, We hope you have a lovely holiday!
Ross the travel assistant that served…
Ross the travel assistant that served us at South Woodham was very helpful.
April 12, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for your kind review
Very polite and professional service
All the staff in this branch are very polite, friendly and helpful. It is so good to be able to book with confidence, knowing everything is taken care of.
I always use this branch of Hays travel
April 9, 2026
Reply from Hays Travel - South Woodham Ferrers
We appreciate you taking the time to leave us such a lovely review! We are so glad to hear that you find our team helpful, We hope you have a lovely holiday, Kind Regards
The help and understanding shown by Kay nothing is any trouble after using Kay for the past 15 plus years for our cruises our thanks must go to Kay…
The help and understanding shown by your member of sfa
March 31, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for your kind review, It is always a pleasure to help. Kind Regards Hays Travel South Woodham
from the moment the call was picked up…
from the moment the call was picked up it was professional with a completeunderstanding of what I wanted and needed for this holiday all work was done promptly accurately the whole experience was excellent
April 4, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for your kind words - appreciated
WELL DONE HAYS TRAVEL SOUTH WOODHAM FERRERS
all the staff were very friendly and helpful
and kept us informed throught the booking process
Ross did most of the work finding the perfect holiday
booking process was comprehensive
every requirement was met, a very
professional service
April 3, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for your kind review, We hope you have a lovely holiday.
Reply from Hays Travel - South Woodham Ferrers
Thank you for your kind review, It is always a pleasure to help you. We hope you have a lovely holiday.
Friendly staff making it stress free to…
Friendly staff making it stress free to book a holiday. Charlie was quick to respond and very helpful.
March 31, 2026
Reply from Hays Travel - South Woodham Ferrers
We appreciate your kind words! We're so glad booking your holiday was stress-free.
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for taking the time to leave us a review, it was a pleasure to assist you, wishing you a lovely time away, Kind Regards
Very helpful
Very helpful. Happy to look at alternatives for us in order to get the best deal. Dealt with everything, including booking our airport parking. Would definitely use them again.
March 22, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for taking the time to leave us a review, it was a pleasure to assist you, wishing you a lovely time away, Kind Regards
Excellent service
Charlie was very helpful and patient and we able to successfully book and pay for a shirt break in Malta in May.
Very friendly and professional service.
March 21, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for the kind words, glad you were happy with the service.
Another holiday price matched
Another holiday price matched. Sam is always helpful. Very good service. Friendly and reliable.
March 20, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for leaving a review, it is always a pleasure to help.
A great experience all round the agent…
A great experience all round the agent was very professional
March 17, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for your lovely review, it was a real pleasure to help you. We hope you have a great trip.
Excellent
A very good experience with Kay and Ross, both were very knowledgeable, helpful and friendly.
March 13, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for your lovely review. We are glad to hear that Kay and Ross looked after you and hope you have a lovely holiday.
Very helpful very professional
Very helpful very professional
Everything was sorted out with no fuss
Thank you
March 14, 2026
Reply from Hays Travel - South Woodham Ferrers
Thank you for your lovely review and for booking another holiday with us. We hope you have a great time on your cruise.
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