Always book our holiday at this branch & have done on numerous times. The staff are always welcoming, knowledgeable & polite. Wouldn’t go anywhere else. Very easy to book a holiday with this agent. T... See more
Company replied
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We were looked after by Kay who helped put together our holiday itinerary which was bespoke to what we wanted to see and do. Kay has a wealth of personal knowledge and experience on the country we wan... See more
Company replied
Sam was so helpful and made sure I found just the holiday I wanted in Sorrento next May, as well as helping me to book Croatia cruise for next September. Couldn't be happier!
Company replied
Great service by the team. Ross in particular was very helpful and recommended a great hotel in a fab location. Thanks all.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Heralds Way, CM3 5TQ, Chelmsford, United Kingdom
- 01245801321
4.9
Excellent
656 reviews
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Samantha was very helpful when advising…
Samantha was very helpful when advising us about the holiday we were booking
she was also very friendly and made the process stress free
would book ahain
October 30, 2025
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for your lovely review, I am glad you had such a positive experience in-store and we hope you have a wonderful holiday.
Very helpful Travel agent
The young girl ( Indi) who helped me find a suitable holiday was extremely helpful and pleasant. She came up with many suggestions until I selected what I wanted.
November 3, 2025
Reply from Hays Travel - South Woodham Ferrers
Thank you for your kind Review, we hope you have a lovely time.
helpful and friendly
October 17, 2025
Reply from Hays Travel - South Woodham Ferrers
Thank you for taking the time to leave us a review, :)
Staff very knowledgable and extremely…
Staff very knowledgable and extremely friendly
October 17, 2025
Reply from Hays Travel - South Woodham Ferrers
Thank you for your kind review Angela
I do not do Technology,so I was so…
I do not do Technology,so I was so happy to find someone who was so helpful. A lovely experience. Thank you to Haze Travel and Ambassadore.
October 19, 2025
Reply from Hays Travel - South Woodham Ferrers
Thank you for your kind review :)
Faultless staff,taking time with me…
Faultless staff,taking time with me nothing to much Ross delivered all and more 👍
September 20, 2025
Unprompted review
Reply from Hays Travel - South Woodham Ferrers
Appreciate you taking the time to write your comments, nice speaking to you on the phone. Glad you enjoyed your holiday, specifically the breakfast. Look forward to speaking to you for the next one, Ross.
Honeymoon planning
We booked our honeymoon through Hays and were helped by the wonderful Charlie. She did an incredible job of answering all our questions and finding exactly what we wanted. She was very patient with us and helped at every opportunity. It took away all the stress of searching through hundreds of flights and hotels and we got a wonderful deal.
October 9, 2025
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for your lovely review, it is good to hear that Charlie looked after you. Congratulations on your upcoming wedding and we wish you the best honeymoon.
The excellent travel agent called Sarah…
The excellent travel agent called Sarah was very professional and very helpful
October 11, 2025
Reply from Hays Travel - South Woodham Ferrers
Thank you for your lovely review, we all hope you have the most wonderful holiday.
Every time I go into Hays to see Kay…
Every time I go into Hays to see Kay she makes my day. She is so helpful and friendly and nothing is too much trouble to her.
All the girls are very friendly and help where they can.
Hays is a great asset to our town.
October 3, 2025
Reply from Hays Travel - South Woodham Ferrers
Ah thank you for your sweet review! :)
Charlie was helpful and courteous.
September 30, 2025
Reply from Hays Travel - South Woodham Ferrers
Thanks for your review!
Friendly and helpful service and…
Friendly and helpful service and booking my holiday was really easy.
September 29, 2025
Reply from Hays Travel - South Woodham Ferrers
Thank you for you kind review, and thank you for coming back to us :)
shocking
shocking, caused personal issues and break up due to incompetence and still not been contacted by the area manager as requested on more than one occasion. will not ever use HAYES again.
September 14, 2025
Reply from Hays Travel - South Woodham Ferrers
So sorry to hear about the issues that you have experienced, I have tried to contact you this morning to discuss your booking but was unable to get hold of you, please do feel free to contact me at the branch on 01245 801321, Kind Regards Sarah, Branch Manager.
Nothing was to much trouble good…
Nothing was to much trouble good service will be using that shop again. Staff are attentive and informative.
September 21, 2025
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for your lovely review, we hope you have a wonderful holiday :)
Indi dealt with my Disney trip she…
Indi dealt with my Disney trip she could not have been anymore helpful. She went above and beyond. Thank you so much honestly for all your help. Victoria Hughes.
September 3, 2025
Unprompted review
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for leaving us a review, Indi was so pleased to help you get your perfect trip to Disney booked, hope you have a magical time :)
Absolutely love the staff
Absolutely love the staff. Always make you feel so welcome.
September 16, 2025
Reply from Hays Travel - South Woodham Ferrers
Thank you for taking the time to write such a lovely review, it is always a pleasure booking your holidays.
Thank you Hays SWF
As usual great service from India who always manages to deal with my dithering and not knowing exactly what I want with patience and expertise.
India and Hays have been my first port of call for the last three years
September 12, 2025
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for your kind words, it is great to hear that you had such a positive experience using our branch and with India in particular, India is always happy to help with your holidays :)
Kay was absolutely fabulous as always
Kay was absolutely fabulous as always. Wouldn't book with anyone else
September 11, 2025
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for your kind review, it was a pleasure to help :)
So Helpful
From the minute we walked into the store we felt welcomed and the staff could not do enough for us. Charlie went above and beyond any travel agent we have spoke to and dealt with in the past , she was more than happy to find the right flights to suit our needs , even though we ended up with one of the first ones we looked at Charlie was more than happy to help to see if there was anything better for us. Hayes travel now have us as a permanent customer
September 3, 2025
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for your kind words, it is great to hear that you had such a positive experience using our branch and with Charlie in particular. We hope you have a wonderful holiday :)
Very knowledgeable and helpful as…
Very knowledgeable and helpful as usual. Friendly and relaxed atmosphere, definitely recommend.
September 4, 2025
Reply from Hays Travel - South Woodham Ferrers
Thanks Colin for your lovely review :)
Reply from Hays Travel - South Woodham Ferrers
Thank you so much for your lovely review, we hope you have a wonderful holiday :)
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