Hays Travel - Southend Reviews 

1,341
TrustScore 5 out of 5

4.9

63 High Street, SS1 1JN Southend, GB


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Rated 5 out of 5 stars

Called in on the spur of the moment. Nicole is our normal go to or Amanda Nicole gave us many options,juggled dates,compared hotels,. We agreed on destination and even plane seats. This was then f... See more

Company replied

Rated 5 out of 5 stars

Hays in Southend always comes up trumps with the holiday process,especially for those of us less confident when it comes to booking flights etc. I always try to see Amanda as she puts clients at ease

Company replied

Rated 5 out of 5 stars

Amanda the branch manager (Southend on sea) has been so helpful from the very first phone call i made to book a holiday with them. After letting her know our budget & asking for somewhere that would... See more

Company replied

Rated 5 out of 5 stars

Everyone available in the Southend office was invested in finding the right trip for us. The outcome was exceptional in that we got exactly what and where we wanted but even better they found a discou... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 63 High Street, SS1 1JN, Southend, United Kingdom

  • 01702662799

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,341)

125,952 reviews in the last 12 months

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Rated 5 out of 5 stars

Spoke to Julie

Spoke to Julie. She guided us and made logical sensible recommendations. Very happy with the choice. Hays Travel has always given good sound advice and recommendations based on personal experience. Great service . Thank you

March 16, 2026
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Reply from Hays Travel - Southend

Christopher,

We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that our team could provide such helpful guidance and sensible recommendations for you.

southend, Hays Travel

Rated 5 out of 5 stars

Friendly service…

Booked a cruise with the Southend branch over the phone. Pleasant service although the Hays website for booking cruises is far worse than Seascanner, Iglu etc... They price matched for me which is benefit.

March 9, 2026
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Reply from Hays Travel - Southend

Thankyou for your review. Julie

Rated 5 out of 5 stars

Had a warm welcome

Had a warm welcome, got seen to straight away to start talking about a holiday.
Amanda had excellent knowledge of flights departure airports and the destination we chose.
She spoke to both my mum and I who were there together. She was extremely friendly, professional and helpful.
She helped book a great holiday. Will definitely go back and book again .

March 8, 2026
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Reply from Hays Travel - Southend

Thankyou for your lovely review. Amanda

Rated 5 out of 5 stars

Lovely company to deal with

My sister did our booking but I know you as a company were extremely helpful with dealing with her. My disabilities were also dealt with sensitivity and kindness

March 1, 2026
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Reply from Hays Travel - Southend

Thankyou for your lovely review. Karen

Rated 5 out of 5 stars

Jersey Holiday Booking

My wife and I wanted to book a week long trip to Jersey. I had checked on line with EasyJet holidays, the firm that we wanted to go with, but we were struggling to find the holiday we wanted.

I called into Hayes Travel in Southend and explained all this to the rep. She subsequently found two holiday that were suitable, to take away to discuss with my wife.

We chose the more homely looking venue and I completed the booking the next day, with the same rep. The only small surprise was that although the holiday was booked for June, full payment was required immediately.

However I cannot fault the rep. She was very pleasant, helpful and extremely proficient.

February 27, 2026
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Reply from Hays Travel - Southend

Glad i could help, thankyou for your lovely review. Olivia

Rated 5 out of 5 stars

Very helpful

Very helpful , and sorted out everything . Would defo use again .👍👍

February 25, 2026
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Reply from Hays Travel - Southend

Thankyou for your kind review. Anna

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very efficient and helpful.

March 3, 2026
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Reply from Hays Travel - Southend

Thankyou for your review. Anna

Rated 5 out of 5 stars

Impressive

First class service

March 1, 2026
Hays Travel - Southend logo

Reply from Hays Travel - Southend

Thankyou for your review. Amanda

Rated 5 out of 5 stars

Yes the young lady who booked our…

Yes the young lady who booked our flights was very good at her job and was all booked very quickly.

March 3, 2026
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Reply from Hays Travel - Southend

Marisa,

We appreciate you taking the time to share your positive experience. We are so glad the booking process was efficient and helpful for you.

southend, Hays Travel

Rated 5 out of 5 stars

First time cruisers


We were booking a cruise, we have no experience of cruises so happy that Amber and Amy were very helpful.
They knew how to guide us to make the best decision for us.

February 23, 2026
Hays Travel - Southend logo

Reply from Hays Travel - Southend

Thankyou for your review. Amber

Rated 5 out of 5 stars

Nicole at Southend Branch, credit to Hays!

As always Nicole at the Southend Branch, is super helpful. She has got to know us over the last few years and knows what we like and will spend ages taking the time to find us the right holiday. We never go anywhere else! Nicole is a credit to you and the reason why we return to Hays.

March 2, 2026
Hays Travel - Southend logo

Reply from Hays Travel - Southend

Thankyou for your lovely review. Nicole

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