Excellent service again from Hays. Latasha was great at multi-tasking, dealing with several calls to agents and airlines at the same time. She managed to get our desired tour in our restricted date r... See more
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An impromptu request in store, following an email from Hays advertising a trip, I expected to be in the store for ages but Latasha took the details and the amendments to the trip I wished to make and... See more
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I visited the Southsea branch and yet again the staff did not disappoint. Although we have been extremely late in booking our summer holiday Derek and Tasha still managed to find us the holiday we wa... See more
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We entered the store with only a vague idea of what we wanted. Victoria was very patient and took the time to explain all our options. Subsequent to our receiving the itineraries/quotes there were a f... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Palmerston Road, PO5 3QH, Southsea, United Kingdom
- 02392 986516
4.9
Excellent
527 reviews
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Peace of mind with the booking
Harrison and Samantha are a huge credit to your company…..I would truly recommend them,nothing was too much trouble….total peace of mind with the booking….can't understand why people book on line!
March 18, 2026
Reply from Hays Travel - Southsea
Thank you so much for your kind words . We’re delighted to hear that Harrison and Samantha provided such a positive experience and gave you complete peace of mind throughout your booking. We’re so pleased we could make the process easy and stress-free for you. We look forward to helping you again in the future! 😊
The staff are very knowledgeable and…
The staff are very knowledgeable and patient.
If they don't know the answer at once to a query, they will do their best to find the answer and they will advise you of the outcome. The staff are polite and nothing is too much trouble. They are good at explaining issues and communicating with the customer
March 12, 2026
Reply from Hays Travel - Southsea
Thank you for your kind feedback. We're glad to hear you found our staff knowledgeable, patient, and helpful. We really appreciate you taking the time to share your experience and look forward to helping you plan your next holiday. 😊
Reply from Hays Travel - Southsea
Thank you for your lovely feedback. We're really glad we could make everything clear and simple for you. We look forward to helping you plan your next holiday!
Excellent service
Emily made our booking experience extremely easy.
She checked out our requirements and wishes effortlessly
February 8, 2026
Reply from Hays Travel - Southsea
Thank you for your kind review! We’re so pleased to hear that Emily made your booking experience easy and seamless, We’ll be sure to pass on your lovely feedback to her. We look forward to helping you again in the future! 😊
The service I received from Emily
The service I received from Emily, very friendly, really helpful
March 5, 2026
Reply from Hays Travel - Southsea
Thank you so much for your lovely review! We're delighted to hear that Emily provided you with such friendly and helpful service. We’ll be sure to pass along your kind words :)
We hope you have a lovely time in Croatia!
The staff at Southsea Precinct always…
The staff at Southsea Precinct always give us 100% with anything we want to know about Cruises and anything else we want to know.
February 27, 2026
Reply from Hays Travel - Southsea
Thank you so much for your kind words! We’re really pleased to hear that the team at Southsea consistently gives you 100% and is always happy to help with cruise information and anything else you need. Your support means a lot to us, and we look forward to helping you again soon. 🚢✨
Helpful and personal service
February 27, 2026
Reply from Hays Travel - Southsea
Thank you for your lovely feedback! We’re so glad we could provide helpful and personal service.
Terrific support from the ladies in the…
Terrific support from the ladies in the Southsea office!
Adrian Reeves
February 17, 2026
Reply from Hays Travel - Southsea
Thank you for your lovely review!
We’re so pleased you were happy with the support from our Southsea team. Your kind words mean a lot to us.
We really appreciate you taking the time to leave your feedback.
Hays Southsea are amazing
Hays Southsea are amazing. I have booked my family holiday through them for many years now. They are helpful and so supportive. They always find me the best deal and option for me. Being a single mum with what are now 3 older teenagers/adult but what once were smaller ones going on holiday can be a bit daunting but they have taken away all stress of booking, flights, insurance etc. would highly recommend! Also love to have a quick look at their window offers - some of those are great! Well worth checking out. Huge thanks to them for their recent work on my booking - they have gone over and above and I have been blown away. Will keep coming back!!
February 15, 2026
Reply from Hays Travel - Southsea
Thank you so much for your kind review and for trusting Hays Travel Southsea with your family holidays over the years. We’re very pleased we’ve been able to make the process stress-free for you. Your kind words mean a lot to our team, and we can’t wait to help you again with your next holiday!
Really love staff very helpful in…
Really love staff very helpful in finding the best deal for holiday.
February 18, 2026
Reply from Hays Travel - Southsea
Thank you so much for your lovely review! We’re delighted to hear that our team was able to help you find the best holiday deal. It’s always our goal to make planning your getaway as easy and enjoyable as possible. We really appreciate you taking the time to share your experience, and we hope to help you again soon! ✨
Great price and so helpful
Great price and so helpful, third year in a row we've used Hayes.
Latasha and Emily couldn't do enough.
February 11, 2026
Reply from Hays Travel - Southsea
Thank you for your kind words and for choosing Hays for the third year running!
We’re so pleased you’re happy with the price and service, and we’ll be sure to pass your lovely feedback on to Latasha and Emily.
-Samantha :)
Hays Travel in Southsea…
Hays Travel in Southsea were so helpful with booking our holiday. I spoke and emailed with quite a few staff and they were all friendly and professional, particularly Victoria and Cerys. We have booked with them several times and will continue to do so.
February 5, 2026
Reply from Hays Travel - Southsea
Thank you so much for your lovely review and for your continued loyalty.
We’re delighted to hear you found the team friendly and professional. I’ll be sure to pass your kind comments on to Victoria and Cerys
-Samantha :)
Emily was most helpful
Emily was most helpful, nothing was too much trouble for her. Excellent customer service.
February 10, 2026
Reply from Hays Travel - Southsea
Thank you for taking the time to leave such a lovely review. Emily will be thrilled to hear your kind words, and we’re glad she was able to make your experience a great one.
Trainee not ready to see customers alone
I wanted to pay the deposit on a holiday I was interested in. My virus protection would not allow me to use the link to pay online and it was not possible to pay by card on the phone. This was inconvenient. I decided to go into the agency to pay in person. The member of staff who had helped me to choose my holiday was not there and I was dealt with by a young trainee.
I was made aware of this and did not mind as I assumed the transaction would be easy. But the trainee took an unacceptably long time to deal with my request and eventually had to ask a colleague. Even then it was so much more difficult than it would have been if I'd been able to see my original contact.
I understand that trainees have to learn but this young man did not seem ready to see customers alone. Even after we reached the point of payment it took forever and he didn't give me the option of receiving the documents by email which I would have preferred but did not ask for in case it caused even more problems. Overall it took more than half an hour simply to pay a deposit.
I have no problem with the experienced members of staff and I would only recommend that the young man has more training.
February 6, 2026
Reply from Hays Travel - Southsea
Thank you again for taking the time to discuss your experience with me directly.
I really appreciate your willingness to share your thoughts so constructively. I’m glad we were able to talk things through, and I’m pleased to hear that your intention wasn’t to be negative, but simply to highlight where the process could have been smoother.
While Harrison has completed his core training, it’s clear that additional support will benefit him, and both Victoria (Branch Manager) and I (Assistant Manager) will be putting further steps in place to help build his confidence and ensure situations like this run more efficiently in the future.
Thank you for your understanding and for updating your star rating — it means a lot to us. We look forward to welcoming you back and giving you a much easier, more efficient experience next time.
The representative Emily was helpful
The representative Emily was helpful, listened, and was very knowledgeable.
February 4, 2026
Reply from Hays Travel - Southsea
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that Emily was helpful, listened carefully, and was so knowledgeable. We’ll be sure to pass your kind words on to her. Thank you for choosing Hays – we’re so glad we could make the process easy for you! 😊
Harrison was so helpful
Harrison was so helpful. Very courteous & friendly. He explained everything making it easy to choose a holiday suitable to our needs.
February 3, 2026
Reply from Hays Travel - Southsea
Thank you so much for sharing your feedback! We’re really pleased to hear you had such a positive experience and felt confident in your choice of holiday. Harrison will be thrilled to hear your comments. Thank you for choosing Hays — we hope your trip is absolutely amazing!
Emerly dealt with our booking in an…
Emerly dealt with our booking in an efficient professional manner she explained everything to us thoroughly thank you Emerly for making booking with Hays so easy xx
February 3, 2026
Reply from Hays Travel - Southsea
Thank you for taking the time to share your experience. We’re really pleased to know you felt well supported throughout the process, and we’ll be sure to pass your feedback on to Emily. Thank you for choosing Hays – we’re so glad we could make your booking easy! 😊
Staff super helpful
Staff super helpful, big help sorting my flight seats to China(on route to Japan).first time using hays, would recommend.
January 7, 2026
Reply from Hays Travel - Southsea
Thank you so much for your lovely review! We’re really pleased to hear our team could help get your flight seats sorted for your trip to China and Japan. It’s great to know your first experience with Hays Travel was a positive one.
We truly appreciate the recommendation and hope to help you again with your future travels!
asking questions
The young chap who dealt with us was keen to help and very polite but needs more experience/training .
For a while it seemed we were going around in circles.We appreciate that everyone has to start somewhere,we all have.
Having not been anywhere for 11 years we found our experience in Hays a bit frustrating.
January 30, 2026
Reply from Hays Travel - Southsea
I am sorry to hear that the process felt frustrating at times. While our newer team members are still gaining their footing, please be assured that our senior staff were on hand and actively assisting him throughout your visit to ensure the technical details of your booking were handled correctly. We realise that after 11 years without a holiday, you want a seamless experience. We use these moments as vital training opportunities, and the oversight provided by the rest of the team ensures that while a trainee is learning, your holiday plans remain in expert hands.
We look forward to seeing you again in the shop very soon :)
Staff always pleasant and recognise me…
Staff always pleasant and recognise me when I book holidays with Hays, also excellent customer service.
January 30, 2026
Reply from Hays Travel - Southsea
Thank you for your kind feedback! We’re delighted to hear you enjoy our friendly service and feel recognised when booking with us. We look forward to helping with your next holiday 😊
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