Excellent service again from Hays. Latasha was great at multi-tasking, dealing with several calls to agents and airlines at the same time. She managed to get our desired tour in our restricted date r... See more
Company replied
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An impromptu request in store, following an email from Hays advertising a trip, I expected to be in the store for ages but Latasha took the details and the amendments to the trip I wished to make and... See more
Company replied
I visited the Southsea branch and yet again the staff did not disappoint. Although we have been extremely late in booking our summer holiday Derek and Tasha still managed to find us the holiday we wa... See more
Company replied
We entered the store with only a vague idea of what we wanted. Victoria was very patient and took the time to explain all our options. Subsequent to our receiving the itineraries/quotes there were a f... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Palmerston Road, PO5 3QH, Southsea, United Kingdom
- 02392 986516
4.9
Excellent
529 reviews
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I visit Hays with my destination and…
I visit Hays with my destination and dates 20 minutes later I'm booked up and looking forward to my holiday, no hassle and a friendly service
September 27, 2025
Reply from Hays Travel - Southsea
Thank you so much for your kind review! We're thrilled to hear that we could help you get everything sorted so quickly and easily. It's great to know you found our service hassle-free and friendly — exactly what we aim for! Have an amazing holiday, and we hope to help you again in the future :)
Excellent service.
Friendly , helpful and efficient service. All options explained in detail and booking made simple. Wouldn't hesitate to recommend.
September 19, 2025
Reply from Hays Travel - Southsea
Thank you so much for your kind words! We're thrilled to hear you found our service friendly, helpful, and efficient. It's great to know the booking process was smooth and everything was clearly explained. We truly appreciate your recommendation and look forward to helping you again in the future!
Highly recommend Hays Travel🩷🩷🩷The best…
Highly recommend Hays Travel🩷🩷🩷The best service 👍
September 13, 2025
Reply from Hays Travel - Southsea
Thank you so much for your lovely review and recommendation! 🩷 We're thrilled to hear you received the best service – it means a lot to us. We look forward to helping you with your next adventure! 🌍✈️
very quick sercices
September 14, 2025
Reply from Hays Travel - Southsea
We're so glad to hear you appreciated our quick service — it's always our goal to make things as smooth and efficient as possible. We hope to assist you again soon!
Best regards
Attentive service
September 2, 2025
Reply from Hays Travel - Southsea
"Thank you for your kind words! We're glad to hear you found our service attentive. We look forward to welcoming you again soon!"
Cerys our advisor was lovely
Cerys our advisor was lovely, she took time to find out exactly what we were looking for and guided us through the different options. She was patient and quite unfaised by various interruptions including other customers, phones ringing and a fire alarm inspection. Please stay on the high street and keep training your staff to the same high standards, there are still many of us that don't want to book a holiday online.
September 3, 2025
Reply from Hays Travel - Southsea
Thank you for your lovely feedback! We’re so pleased to hear Cerys took such good care of you — even with all the interruptions! She’ll be thrilled to know she made a difference.
We really appreciate your support for in-store service. We’re proud to be on the high street and are committed to keeping our standards high.
Looking forward to helping you plan your next holiday!
Best regards
Cerys
Cerys, the deputy manager who booked my holiday for me.
She was professional and friendly, making the experience for very special, once again in Hayes, Southsea.
August 27, 2025
Reply from Hays Travel - Southsea
Thank you so much for your kind words! We're delighted to hear that Cerys made your holiday booking experience so special. Her professionalism and friendly manner truly shine through in everything she does. We’ll be sure to pass along your lovely feedback to her. We look forward to helping you plan your next getaway! 🌟Kind regards Victoria :)
Friendly greeting
Friendly greeting, talked through other possible dates for holiday we were enquiring about, talked through all the stages of booking, great professionalism throughout out process. Great experience
August 26, 2025
Reply from Hays Travel - Southsea
Thank you so much for your kind review! We're so glad to hear you had a great experience with us. It was a pleasure chatting through the holiday options and helping you understand each stage of the booking process. We always aim to make planning your trip as smooth and enjoyable as possible. Looking forward to helping you again in the future! Kind regards Victoria :)
Booking experience was very…
Booking experience was very professional and helpful the agent made sure that all my requests were met. She was very pleasant and informative. I would recommend your company to anyone.
August 23, 2025
Reply from Hays Travel - Southsea
Thank you so much for your kind feedback! We're thrilled to hear that you had a professional and helpful booking experience. It's great to know Latasha was able to meet all your requests and made the process pleasant and informative. Your recommendation means a lot to us—we truly appreciate your support!
Best Wishes
Samantha :)
Reply from Hays Travel - Southsea
"Thank you for your kind words! We're thrilled to hear that you found our staff friendly and knowledgeable. Providing excellent service is our top priority, and your feedback means a lot to us. We look forward to seeing you again soon!"
Reply from Hays Travel - Southsea
Thank you so much for your kind words! 😊
We're thrilled to hear that you felt listened to and received the help you needed. Providing great service and support is what we aim for every time. We hope to assist you again in the future!
Victoria was great as my initial…
Victoria was great as my initial contact but then Cerys was amazing when she took over, especially as . Very quick, clear, friendly and efficient.
August 13, 2025
Reply from Hays Travel - Southsea
Thank you so much for your kind words! We're thrilled to hear that Victoria got things off to a great start and that Cerys provided such a positive experience when she took over. We'll be sure to pass along your feedback to both of them – it will mean a lot!
Very impressed.…
I was very impressed with Emily who dealt with me to book a flight to Australia.She spent the best part of two hours trying,before finding a flight that suited my requirements. She was very professional,pleasant and patient throughout .
August 6, 2025
Reply from Hays Travel - Southsea
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that Emily was able to help you find the perfect flight to Australia and that her professionalism, patience, and friendly approach made the process a positive one.
We’ll be sure to pass along your compliments to her.
We wish you a wonderful trip and look forward to assisting you again in the future!
Friendly helpful service
Phoned up for quote, very helpful and friendly, Victoria phoned back with info, you matched our quote which was great, all very efficient
August 2, 2025
Reply from Hays Travel - Southsea
Thank you for your kind words! We're thrilled to hear that Victoria was able to assist you so efficiently and that we could match your quote. We always aim to provide friendly and helpful service, and it’s great to know we met your expectations. If you need anything else, don’t hesitate to reach out!
Excellent service
Excellent service, Cerys was amazing; made everything clear & outlined all the options available before booking. Once we’d booked she provided really helpful information specific to travelling to Mexico, it’s really helped us to plan for our holiday
July 25, 2025
Reply from Hays Travel - Southsea
Thank you so much for your kind words! We're thrilled to hear that Cerys made your booking experience smooth and informative. It's great that the travel tips for Mexico helped with your planning—sounds like you're all set for an amazing holiday! If you need anything else before your trip, feel free to reach out. Safe travels!
Help with finding a holiday
The Travel Agent was very helpful and friendly.
Listening to what we wanted.
Helping us find the holiday we wanted and at a reasonable price
July 26, 2025
Reply from Hays Travel - Southsea
Thank you so much for your kind feedback! We're really happy to hear that you felt listened to and supported throughout the booking process.
It was a pleasure helping you find the perfect holiday at a great price, and we hope you have an amazing time! We look forward to helping you again in the future.
Best regards.
The amount of information
The amount of information, and patience, the rep gave us, very caring and genuinely tried to get us the best deal
July 23, 2025
Reply from Hays Travel - Southsea
Thank you so much for your kind words! We're thrilled to hear that our representative was able to provide helpful information and genuine care throughout your experience :)
Victoria was just brilliant and so…
Victoria was just brilliant and so helpful. She guided us through the whole process of booking a cruise for the first time. Great.
July 21, 2025
Reply from Hays Travel - Southsea
Thank you so much for your lovely feedback!
We’re thrilled to hear that Victoria was so helpful and made your first cruise booking experience a great one. She’ll be delighted to know how much you appreciated her guidance and support.
We hope you have an amazing time on your cruise, and if you need anything else before you go, we’re always here to help.
Best regards
Very helpful.
July 10, 2025
Reply from Hays Travel - Southsea
Thank you for taking the time to leave this review, I am so glad we could help you get away!
Reply from Hays Travel - Southsea
Thank you for your lovely comments, and for taking the time to do our service review. It is a pleasure to help you with all your travel needs :)
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