Excellent service again from Hays. Latasha was great at multi-tasking, dealing with several calls to agents and airlines at the same time. She managed to get our desired tour in our restricted date r... See more
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An impromptu request in store, following an email from Hays advertising a trip, I expected to be in the store for ages but Latasha took the details and the amendments to the trip I wished to make and... See more
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I visited the Southsea branch and yet again the staff did not disappoint. Although we have been extremely late in booking our summer holiday Derek and Tasha still managed to find us the holiday we wa... See more
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We entered the store with only a vague idea of what we wanted. Victoria was very patient and took the time to explain all our options. Subsequent to our receiving the itineraries/quotes there were a f... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Palmerston Road, PO5 3QH, Southsea, United Kingdom
- 02392 986516
4.9
Excellent
529 reviews
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Staff are always helpful.
July 11, 2025
Reply from Hays Travel - Southsea
Thank you so much for your kind words!
We’re thrilled to hear that our staff has been consistently helpful. We take pride in providing excellent service and are always here to assist. We look forward to serving you again soon!
Very pleased with the experience
Very pleased with the experience, I’ve booked mor holidays but also I had a complaint about our Japan holiday next year . Titon have changed our flight times & we are loosing a day of our holiday, as the holiday is costing £6000 I’m not very happy . Cerys who booked it is going to contact them , so I am waiting to hear the result .
July 11, 2025
Reply from Hays Travel - Southsea
Thank you for your feedback! We're delighted to hear that you’ve enjoyed your experience with us overall and have booked more holidays. However, we’re sorry to hear about the changes to your Japan holiday and the impact it’s had on your plans. We completely understand your frustration, especially given the cost of the holiday.
Rest assured, Cerys is in touch with the relevant team to resolve the issue, and we’ll keep you updated as soon as we have more information. We truly appreciate your patience, and we’ll do everything we can to make sure you’re happy with the outcome.
Amy was fantastic
Amy was fantastic. She looked at lots of options for us and made sure we knew everything and checked to make sure we were sorted for money and insurance.
July 3, 2025
Reply from Hays Travel - Southsea
Hello, thankyou for your comments I'm glad I could help you find your holiday!
-Samantha :)
Ref:Palmeston Road,Portsmouth site.
Ref:Palmeston Road,Portsmouth site.
My booking agent Emily-Jane was
professional,friendly and informative,
explaining everything.
Very laid back experience
July 3, 2025
Reply from Hays Travel - Southsea
Thank you very much for taking the time to do our service review and for your kind comments, these will be passed onto Emily when she is back in :)
Excellent from beginning to end
Excellent from beginning to end. Everything well explained and made easy.
July 4, 2025
Reply from Hays Travel - Southsea
Thankyou for you Lovely feedback! It is much appreciated :)
Kind Regards
Samantha
Our consultant was friendly
Our consultant was friendly, polite and knowledgable. She was able to answer all our questions and her patience was immeasurable!!!
June 29, 2025
Reply from Hays Travel - Southsea
Thank you so much for your lovely review! 🌟 We're so pleased to hear that your consultant was friendly, knowledgeable, and took the time to answer all your questions. We'll be sure to pass along your kind words to the team — it really means a lot to us. 😊 We hope you have an amazing holiday and look forward to helping you again in the future!
— The Hays Travel Southsea Team 💙🧡
Emily great customer service
Emily, was really helpful and professional, we would definitely use Hays again.
June 20, 2025
Reply from Hays Travel - Southsea
Thank you for taking the time to leave this lovely review! I am so glad I could help you all get away, it will be a lovely trip :)
Best Wishes
Emily
My request was taken care of and have…
My request was taken care of and have always found the staff, pleasant and helpful.
June 17, 2025
Reply from Hays Travel - Southsea
Thank you so much for your lovely feedback! we are glad you were happy with our service! :)
Friendly staff
It has to be your staff . The Southsea branch is not my nearest branch but that’s where I go, they are very professional, can’t do enough for you , cheerful and smiling , I’d gladly recommend them to anybody.
June 7, 2025
Reply from Hays Travel - Southsea
Thank you so much for your kind words! Your recommendation is greatly appreciated, and we look forward to welcoming you again soon!
Always helpful and discusses the…
Always helpful and discusses the holiday and explains everything whilst booking.
June 6, 2025
Reply from Hays Travel - Southsea
Thank you for taking the time to do our service review and for your kind comments. Always a pleasure to help you and we look forward to seeing you again soon :)
The As Team
I’ve used this travel agency for over five years and have always had great service from Victoria and Keris. Both have considerable experience and therefore all bookings have been seamlessly arranged and dealt with.
June 5, 2025
Reply from Hays Travel - Southsea
Thank you so much for your lovely comments, and for booking with us for so long we really do appreciate it and glad we can help you with all your holiday needs, We look forward to seeing you in the shop again very soon :)
Purchasing travel vouchers…
Helpful and Courteous agent in South Sea when purchasing vouchers for a wedding present
May 27, 2025
Reply from Hays Travel - Southsea
Thank you for taking the time to do our review and thank you so much for your kind comments!
We look forward to seeing you again the shop soon :)
Kind Regards
Latasha :)
I knew exactly what holiday I wanted…
I knew exactly what holiday I wanted before going into Hays Travel.
Emily helped me to secure it.
It was an easy process, dealt with professionally. This is the first Cruise for my granddaughter & Emily explained different options. I am more than happy with the excellent service I received.
May 28, 2025
Reply from Hays Travel - Southsea
Thank you for taking the time to leave this lovely review! I am so glad I was able to help you and your granddaughter get away, it was lovely to see you.
Usual very helpful staff always make…
Usual very helpful staff always make you feel that you are a valued customer and always ready to go the extra mile
May 28, 2025
Reply from Hays Travel - Southsea
Thank you for taking the time to leave these kind words, It was a pleasure to help you get away!
We took a copy of a cruise we were…
We took a copy of a cruise we were interested in and also asked about travel insurance. The young lady assistant talked us through the cruise and said that they couldn't do the date but could do a week later. This was achieved and we discussed the insurance and that was arranged. We are now looking forward to our holiday and the lady kindly agreed to sort out transport at the airport for my husband to access the correct gate. Very successful all round.
May 15, 2025
Reply from Hays Travel - Southsea
Thank you so much for your kind and thoughtful feedback. We're absolutely delighted to hear that your experience with us was a positive one, and that our team member was able to assist you with arranging the cruise, travel insurance, and airport transport for your husband.
We always aim to make the holiday planning process as smooth and enjoyable as possible, and it's wonderful to know that we were able to help set the stage for a memorable trip.
We hope you have a fantastic holiday and look forward to welcoming you again in the future!
Warm regards,
Latasha
I knew which holiday I was going 2…
I knew which holiday I was going 2 book,
The customer advisor gave me a number of cabins and prices 2 choose.
She had good understanding of how the insurance company work and was able to shortcut their phone system ( I bought travel insurance at the same time)
May 9, 2025
Reply from Hays Travel - Southsea
Thank you for taking the time to do our review and thank you so much for your kind comments!
We look forward to seeing you again the shop soon :)
Kind Regards
Latasha :)
Our Experience was great
Our Experience was great, Samantha was very helpful, cheerful and we got the holiday which we was looking for.
May 14, 2025
Reply from Hays Travel - Southsea
Thank you for taking the time to do our review and thank you so much for your kind comments!
Kind Regards
Samantha :)
Reply from Hays Travel - Southsea
Thank you for taking the time to leave this lovely review! We are so glad we could help you getaway :)
Lovely Experience
Very straight forward and clear. Got the booking sorted that I wanted returning to a hotel I have previously stayed at.
May 13, 2025
Reply from Hays Travel - Southsea
Thank you for taking the time to do our review and thank you so much for your kind comments!
We look forward to seeing you again the shop soon :)
Kind Regards
Latasha :)
Reply from Hays Travel - Southsea
Dear Valued Customer,
Thank you for taking the time to leave this lovely review for Cerys, I shall pass on your kind words to her.
Its always a pleasure serving you in store and we hope to see you soon!
Kind Regards
Latasha :)
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