Hays Travel - Spalding Reviews 

204
TrustScore 5 out of 5

4.8

Market Place 6, PE11 1SL Spalding, England, GB


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Rated 5 out of 5 stars

Alicia, was able to act as a one stop shop, holiday package and a discounted parking at airport sorted in under an hour. Only a short walk to the terminal, no need for a shuttle bus.

Company replied

Rated 5 out of 5 stars

Alicia from the Spalding branch has been excellent to work with. Very polite and informative and keeps you updated. Thankyou to Alicia we are now looking forwad to our trip next year :)

Company replied

Rated 5 out of 5 stars

Very warm wellcome from girls in the shop , took their Time with us booking our holiday , looked after us really well , will allways use this travel agent , no problems at all, wouldn’t go anywhere el... See more

Company replied

Rated 5 out of 5 stars

the girls in the shop were great , but were rearly not happ y that within half hour of accepting the price , the tour operatore had put the price up by £800 give or take . and so we are now thinking o... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Market Place 6, PE11 1SL, Spalding, England, United Kingdom

  • 01775 667070

4.8

Excellent

TrustScore 5 out of 5

204 reviews

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4.8

All reviews

(204)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Stress free holiday

I usually put together my own holiday, resourcing transport and accommodation from the internet . But this time I decided to be lazy and use an agent. And … I’m so glad I did, Arron went through various options, made recommendations and generally got me a good deal . And , he’s going to update my schedule when everything gets finalised. I definitely recommend this branch.

December 6, 2024
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Reply from Hays Travel - Spalding

Thank you Mike for the Kind words, was a pleasure in finding you the perfect cruise you will have an amazing time

Rated 5 out of 5 stars

Aaron was great.

Aaron was great.. tenacious in finding a great price... kept me informed and was always happy to search and come up with options.

November 8, 2024
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Reply from Hays Travel - Spalding

Thank you for your Kind words, was a pleasure sorting your flights

Rated 5 out of 5 stars

Norwich flight tickets

The
Young man was very friendly and helpful and listened to my requirements I was very impressed and satisfied 10/10*

October 26, 2024
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Reply from Hays Travel - Spalding

Thank you for your Kind words was a pleasure welcoming you in store, have a great trip to Amsterdam

Rated 5 out of 5 stars

Everything was very good and helpful…

Everything was very good and helpful quick which is what we like the young lady who served us was polite and friendly.

October 13, 2024
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Reply from Hays Travel - Spalding

Thank you for your Kind Words, we will look forward to welcoming you In store again

Rated 5 out of 5 stars

Very helpful not pushy

Very helpful guided us through all the details, not pushy and trying to sell us something. Recommend

October 4, 2024
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Reply from Hays Travel - Spalding

Thank you for your response, was a pleasure in helping you get this all sorted for you, look forward to seeing you both In store again - Aaron

Rated 5 out of 5 stars

Staff were friendly and took their time…

Staff were friendly and took their time listening to our requirements as one of the three travellers is disabled. They couldn’t be more helpful and removed all concerns we had

September 20, 2024
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Reply from Hays Travel - Spalding

We are pleased you are happy with our service and wish you a most enjoyable holiday.

Rated 5 out of 5 stars

Great service

Great service. Appreciate their help. Keep the great service you provided.

September 10, 2024
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Reply from Hays Travel - Spalding

Thank you we will definitely try at every opportunity to provide all our customers with a great service.

Rated 5 out of 5 stars

Isabelle an apprentice served us we…

Isabelle an apprentice served us we were her 1st customers and she was very thorough and very courteous

September 13, 2024
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Reply from Hays Travel - Spalding

Thank you for your kind words. Isabelle is a lovely young lady doing her apprenticeship with us and has so far been outstanding

Rated 5 out of 5 stars

Angie in spalding branch was fantastic

Angie in spalding branch was fantastic. She listened to all my requirements and very quickly found a holiday that suited every one. She was cheerful and helpful throughout.

September 10, 2024
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Reply from Hays Travel - Spalding

Thank you for your kind words they are very much appreciated. We hope you enjoy your holiday and look forward to receiving you back in the shop for your next exciting adventure.

Rated 5 out of 5 stars

Helpful…

Friendly attention and helped me find the best option.

August 17, 2024
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Reply from Hays Travel - Spalding

We are always happy to help our customers find the best options available, we look forward to welcoming you back in store in the near future

Rated 5 out of 5 stars

Excellant Service and advice from…

Excellant Service and advice from agent. He answered all our questions and talked us through the process.

July 31, 2024
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Reply from Hays Travel - Spalding

We are glad you enjoyed our service and we look forward to seeing you in store again in the near future

Rated 5 out of 5 stars
Hays Travel - Spalding logo

Reply from Hays Travel - Spalding

Thank you for responding, do you have all the information you need at the moment?

Rated 5 out of 5 stars

Personal & friendly service

Personal & friendly service. Attention to detail!

July 28, 2024
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Reply from Hays Travel - Spalding

Thank you it is always a pleasure to help you to fulfil your holiday dreams

Rated 5 out of 5 stars

Sally has booked many holidays for us…

Sally has booked many holidays for us and is always friendly, professional and goes above and beyond to find the best holidays for us. Sally listens to all our needs to ensure we have the best matches to our needs whilst on holiday.

July 18, 2024
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Reply from Hays Travel - Spalding

Thank you for your kind comments it is always a pleasure to welcome you in store

Rated 5 out of 5 stars

Booking our Holiday

Just a phone call with details of what we wanted to book and a price we had in mind was all that was needed. Aaron did the rest and came up with the goods. Deposit paid over the phone, receipt, holiday details and ATOL certificate was received promptly via email - Easy just as it should be unlike some other travel agents. Now looking forward to our holiday - Thanks Aaron/Hays Travel!

July 12, 2024
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Reply from Hays Travel - Spalding

Thank you for your feedback, we are glad you enjoyed our service.

Rated 5 out of 5 stars

Aaron was Very polite

Aaron was Very polite, courteous and efficient from the Spalding branch

July 5, 2024
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Reply from Hays Travel - Spalding

Thank you for your kind words. We look forward to welcoming you in store again.

Rated 5 out of 5 stars

Good service

We had seen a Holiday on the internet we liked, phoned the shop and spoke to Rui. He’s very precise taking all the details, said he would phone back asap which he did with price and we booked the holiday
Top guy, many thanks

June 16, 2024
Hays Travel - Spalding logo

Reply from Hays Travel - Spalding

Thank you for your review and kind words about Rui. Always a pleasure.

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