The help given by the staff. No matter what sort of day they have had they seem to have an infinite amount of patience ! The only thing we are not happy with is that they they have closed their St... See more
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See what reviewers are saying
Sinead was fantastic and got me the holiday i wanted so I'm very happy. Will be booking another one with you for later next year too
Company replied
Helpful & professional. Maria gave me information which enabled us to decide on the best hotel at the right price so our 16 year old granddaughter will have lots to do if she wishes & some places for... See more
Company replied
Your team member Sinead was most helpful, courteous and very knowledgable. She answered all my questions and came back to me promptly. She is an asset to Hays and I can recommend her highly. Your Man... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 The Maltings, AL1 3HL, St Albans, United Kingdom
- 01727236928
4.8
Excellent
144 reviews
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Fabulous staff
Natalie , Hannah and Maria were so friendly and helpful. After my experience I will always use this travel agent
August 28, 2024
Reply from Hays Travel - St Albans
Thank you so much for taking the time to write us a review Denise.
We are here to help you every step of the way! We also hope you have the most amazing once in a life time trip on your Safari.. the countdown is on! :)
Best wishes,
Hannah
First time using Hays Travel
This was my first time using Hays Travel to book a holiday as I’ve normally used the internet to do everything direct. Maria helped to me decide the best holiday for me. She made the process very easy and has a very friendly manner.
August 12, 2024
Reply from Hays Travel - St Albans
Dear Gary,
Thank you for taking the time to leave us a review. We really appreciate your feedback and we are glad you chose to book with Hays Travel St Albans. We hope to welcome you again to assist you with your future travels.
Kind regards,
Maria
Reply from Hays Travel - St Albans
Dear Patrick,
Thank you for taking the time to leave us a kind review.
Thanks
Maria
They are lovely and helpful people who…
They are lovely and helpful people who always make my holidays special
July 19, 2024
Reply from Hays Travel - St Albans
Thank you Mary for your positive review. It is always a pleasure to arrange your holidays for you.
Kind regards,
Maria
Superb service very knowledgeable staff…
Superb service very knowledgeable staff who take great trouble to make certain the holiday will be exactly what you want
July 25, 2024
Had a follow up call and appreciated this Terrible customer service
The manager gave me a call and I appreciated it. Terrible customer service, I felt under pressure, not listened, and not all the info were provided. Answered were given like I was speaking with a machine, not a human being. Sinead was cold, nervous and not not respectful. The agency did not add any value. It could have done easy jet holidays on my own, less stress. Because of that I won t use your agency in the future, and I won't recommend that
July 17, 2024
Reply from Hays Travel - St Albans
Dear Iolanda, Many thanks for taking the time to speak with me yesterday and once again I apologise for the experience you have described as our intention is to always provide excellent customer service. Unfortunately we could not check you in due to the IT outage last week and I appreciate this was worrying and frustrating for you. I hope our discussion over the other issues you spoke to me about has helped and I can assure you that should you choose to give us the opportunity to help with your future travel plans we will provide you with the excellent customer service we strive for. Best wishes, Maria Wells, Hays Travel St Albans Branch Manager.
Reply from Hays Travel - St Albans
Thank you for your review and we hope you have a wonderful holiday. Best wishes, Maria
Sorting out my cruises in a very efficient way.
Sorting out my cruises in a very efficient & helpful way.
July 11, 2024
Reply from Hays Travel - St Albans
Dear Mary, It is always our pleasure to assist you with your travel plans. The flowers were an unnecessary but much appreciated gift so thank you again and for leaving us a review. Best wishes, Maria
Really helpful and thorough
Really helpful and thorough. Our rep was so patient with us and subsequently we’ve ended up booking a fab holiday!!!
July 16, 2024
Reply from Hays Travel - St Albans
Dear TW,
Thank you for taking the time to leave us a 5* review. It was a pleasure to book your holiday for you.
Kind regards,
Maria
A 5 star rating could not be given this…
A 5 star rating could not be given this time as it seemed staffing levels were too low for efficient telephone response. When able to get a response from an agent, the process was excellent - except:
Why have you addressed your enquiry to my husband when I was the one who ordered the holiday and paid with my card???
July 12, 2024
Reply from Hays Travel - St Albans
Dear Ma,
Thank you for taking the time to leave us a review. We are glad to hear you were satisfied with our service.
We appreciate the feedback that you have given regarding our system using your husband's name for the booking and I believe this has now been resolved by our branch manager.
We hope you welcome you again in the future.
Kind regards,
Sinead
Reply from Hays Travel - St Albans
Thank you for your review Robert! We hope you have a wonderful holiday!
Kind regards,
Sinead
The staff was helpful and polite given…Excellent service
The staff was helpful and polite given us all the answers we asked.
July 11, 2024
Reply from Hays Travel - St Albans
Thank you very much for your kind review Poh!
Kind regards,
Sinead
Excellent helpful service received as…
Excellent helpful service received as normal as we are returning customer.
July 7, 2024
Reply from Hays Travel - St Albans
Thank you very much for taking the time to write us such a lovely review! We really appreciate your loyalty to us! We hope you have a fantastic trip away!
Best Wishes
Sinead
MARIA
THE LADY WHO I MADE THE BOOKING WITH
MARIA WAS EXCELLENT
SHE WAS A CREDIT FOR YOUR COMPANY AND DESERVES A PAY RISE
June 30, 2024
Reply from Hays Travel - St Albans
Thank you so much for your lovely, kind review! We really do appreciate your feedback! We hope you have a brilliant trip and will look forward to booking your future holidays!
Best Wishes,
Maria
Reply from Hays Travel - St Albans
Thank you for your positive feedback and for choosing to book your holiday with Hay Travel St Albans!
Reply from Hays Travel - St Albans
Thank you very much for your kind review, it was a pleasure to book your trips for you.
Kind Regards
Sinead
Straight forward booking great service…
Straight forward booking great service polite helpful
May 18, 2024
Always helpful to me as a deaf person
May 11, 2024
Great experience
We saw an ad in window of hays yesterday We decided to go in for more details the staff were knowledge and helpful si we are now off to Bruge fir a short breaj
May 16, 2024
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