The help given by the staff. No matter what sort of day they have had they seem to have an infinite amount of patience ! The only thing we are not happy with is that they they have closed their St... See more
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See what reviewers are saying
Sinead was fantastic and got me the holiday i wanted so I'm very happy. Will be booking another one with you for later next year too
Company replied
Helpful & professional. Maria gave me information which enabled us to decide on the best hotel at the right price so our 16 year old granddaughter will have lots to do if she wishes & some places for... See more
Company replied
Your team member Sinead was most helpful, courteous and very knowledgable. She answered all my questions and came back to me promptly. She is an asset to Hays and I can recommend her highly. Your Man... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 The Maltings, AL1 3HL, St Albans, United Kingdom
- 01727236928
4.8
Excellent
144 reviews
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All very helpful and friendly
January 20, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Big thanks to Sinead at st albans
Brilliant customer service from Sinead at the St Albans branch could not have been more help as booking a cruise is not easy.
January 22, 2024
Reply from Hays Travel - St Albans
Thank you so much for your 5 star review and lovely feedback! It was my pleasure to book your cruise.
All the best,
Sinead
Summer holiday booking
I was very happy with the service I received from Hays St Albans last Saturday. With their very useful and help and input my friend and I booked our summer holiday in a very stress free way.
January 22, 2024
Reply from Hays Travel - St Albans
Thank you for taking the time to leave us a positive review. We are pleased to hear you were happy with the service you received. We look forward to welcoming you again in the future. Sinead
Great service from Maria
Great service from Maria, the manager at Hays Travel, St Albans. She found us the perfect holiday and was very knowledgeable about the country, area and hotels.
January 22, 2024
Reply from Hays Travel - St Albans
Thank you for your lovely feedback and for taking the time to leave us a review.
Maria
First time using travel agent for…
First time using travel agent for travel ..excellant experience.....my bespoke trip was sorted quickly .very good advice, service from staff at Hays ,Kasia . I told kasia what I would like on my trip never expecting it all and plus some to be included in the itinerary !!! Would definitely use again
January 12, 2024
Reply from Hays Travel - St Albans
Hi Stephanie, thanks so much for taking the time to write! We really appreciate the feedback, and are so glad we could help put together your Nordic adventure! Looking forward to hearing all about it!! And in the meantime, if there's anything we can help with - just let us know! Best wishes, Kasia
Helpful & professional
Helpful & professional. Maria gave me information which enabled us to decide on the best hotel at the right price so our 16 year old granddaughter will have lots to do if she wishes & some places for us to visit outside of the resort.
January 10, 2024
Reply from Hays Travel - St Albans
Hi Rose, thank you for taking the time to write. We appreciate it, and we wish a brilliant trip! Best wishes, Maria
Sinead
Sinead was very helpful, professional and found a place which looks just right for us. Thank you, Sinead.
January 14, 2024
Reply from Hays Travel - St Albans
Thank you for taking the time to leave us a 5 star review. Your feedback is greatly appreciated. Sinead
Great service from lovely people!
Having booked with this branch of Hays before, they were our first port of call this time around.
From the moment we walked through the door Maria and Sinead were friendly and helpful in providing us with lots of advice. And all for a price that matched online booking for the same holiday with the same provider!
January 8, 2024
Reply from Hays Travel - St Albans
Hi Hans, thank you so much for taking the time to write. We really appreciate the feedback, and we wish a wonderful trip!
Very friendly and professional service
December 30, 2023
Reply from Hays Travel - St Albans
Thank you very much for taking the time to leave us a 5* review! Your feedback is much appreciated.
Very helpful sorting out special needs
Very helpful sorting out special needs, plane seats and booking the hotel. Nothing was to much trouble. This is the reason I always choose your company for my holidays and recommend you to friends.
December 29, 2023
Reply from Hays Travel - St Albans
Thank you for your kind review Sandra! It is always a pleasure to assist you with your holidays and I am glad we have booked up your 2024 trips. Thank you for your recommendations, your support is greatly appreciated.
Sinead
Really helpful advice
Really helpful advice, worked hard to find the right cruise for us and presented all the options clearly.
December 9, 2023
Reply from Hays Travel - St Albans
Thank you for taking the time to leave us a review.
Kind regards,
Hays Travel St Albans
The staff were brilliant in both stores…
The staff were brilliant in both stores we went to.
December 20, 2023
Great customer service.
December 15, 2023
Reply from Hays Travel - St Albans
Dear Kevin and Michele, thank you for your feedback - always appreciated. Very glad we could organise your lovely trip, and we're here to help with any questions ahead of your travels! Kind regards, Kasia
We received excellent service
We received excellent service from Sinead at the St Albans branch in arranging several flights to various destinations.
November 19, 2023
Reply from Hays Travel - St Albans
Dear Gordon,
Thank you for taking the time to leave a 5* review, it is greatly appreciated.
Best wishes,
Sinead
Brilliant service and friendly.
November 18, 2023
Reply from Hays Travel - St Albans
Thank you for leaving us a review, it was a pleasure assisting you with booking your cruise. We hope you have a lovely time.
Hays Travel St Albans
Maria very helpful and pleasant
November 11, 2023
Reply from Hays Travel - St Albans
Thank you very much for taking the time to leave us a review.
Kind regards, Sinead
The service Maria and the team are as…
The service Maria and the team are as excellent- they went over and above to secure our holiday
October 25, 2023
Reply from Hays Travel - St Albans
Hi Linda,
Thank you for taking the time to leave such a nice review. It was a pleasure to book your holiday for you!
All the best, Maria
Excellent service
Kasia is always excited to start looking for our next adventure and her enthusiasm and tenacity make the whole experience a pleasure. A big shout out to the whole team at St Albans for sorting out an issue in relation to our recent booking.
October 22, 2023
Reply from Hays Travel - St Albans
Hi Tracey and Karen, thank you so much for taking the time to write! We really appreciate the feedback, and are very pleased we could help organise your upcoming holiday to your favourite place! Best wishes, Kasia
Kasia was helpful from the start
Kasia was helpful from the start. It really felt like she wanted us to have a great holiday. We asked for lots of options and Kasia patiently provided different options and helped us so much. Thank you
October 25, 2023
Reply from Hays Travel - St Albans
Hi Claire, thank you so much for taking the time to write. We really appreciate the feedback, and so glad I could help organise your trip. I wish you both a wonderful holiday! Kasia
Very helpful and very friendly just excellently
October 21, 2023
Reply from Hays Travel - St Albans
Hi Lascelles, thank you for giving us feedback - we really appreciate it. So glad we were able to help with your holiday. Have a wonderful trip! Kasia
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