Hays Travel - St Albans Reviews 

144
TrustScore 5 out of 5

4.8

14 The Maltings, AL1 3HL St Albans, GB


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Rated 5 out of 5 stars

The help given by the staff. No matter what sort of day they have had they seem to have an infinite amount of patience ! The only thing we are not happy with is that they they have closed their St... See more

Company replied

Rated 5 out of 5 stars

Sinead was fantastic and got me the holiday i wanted so I'm very happy. Will be booking another one with you for later next year too

Company replied

Rated 5 out of 5 stars

Helpful & professional. Maria gave me information which enabled us to decide on the best hotel at the right price so our 16 year old granddaughter will have lots to do if she wishes & some places for... See more

Company replied

Rated 5 out of 5 stars

Your team member Sinead was most helpful, courteous and very knowledgable. She answered all my questions and came back to me promptly. She is an asset to Hays and I can recommend her highly. Your Man... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 14 The Maltings, AL1 3HL, St Albans, United Kingdom

  • 01727236928

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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4.8

All reviews

(144)

127,122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Professional and helpful

Sinead was very helpful, professional and really friendly. My first time booking with Hayes Travel probably will use them again for my next holiday.

July 8, 2023
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Reply from Hays Travel - St Albans

Thank you for taking the time to write such a nice review of my service. We look forward to seeing you again in the future. Kind regards, Sinead

Rated 5 out of 5 stars

Superb customer service

The care and attention shown by Sinead at Hays Travel St Albans was superb. Thank you Sinead

July 14, 2023
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Reply from Hays Travel - St Albans

Thank you very much for taking the time to leave a review. We really appreciate your feedback and hope you have a wonderful time in Spain!
All the best, Sinead

Rated 5 out of 5 stars

I will use again

Maria was amazing and so helpful. I popped in just to get information and the next day I went back and booked our holiday. Maria advised on different accommodations and booked the one we wanted, she sorted out the flights and the hotel we need to stay in the night before our trip. She was so friendly and helpful and saved me so much time if I had to do the booking myself. I would recommend Hayes Travel and will book through them again.

July 11, 2023
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Reply from Hays Travel - St Albans

Hi Carrie, thank you so much for your lovely review, it was a pleasure to meet you and help you find your holiday! We hope you have a wonderful well deserved break with your family and look forward to seeing you again :)

Rated 5 out of 5 stars

Perfect booking experience

Kazia was so helpful, friendly and kind. She found a great holiday for us. We have booked through her before

June 27, 2023
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Reply from Hays Travel - St Albans

Dear Pam, That's very kind of you to take the time to write. We really appreciate the feedback! Best wishes, Kasia

Rated 5 out of 5 stars

My holiday 2023

Thank goodness for face to face customer service.
Really well looked after by the St. Albans team.

June 22, 2023
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Reply from Hays Travel - St Albans

Thank you so much! :-) Really appreciate the feedback and so glad we was able to book your holiday, always a pleasure St Albans

Rated 5 out of 5 stars

Very helpful staff,took time to…

Very helpful staff,took time to organise and answer questions about our trip.

June 17, 2023
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Reply from Hays Travel - St Albans

Jacqui - Thank you so much for taking the time to leave your review and your lovely comments - we so pleased that you found the staff helpful and able to answer your questions about your next trip.

Rated 4 out of 5 stars

Maria was very helpful and the process…

Maria was very helpful and the process for booking was very quick.

June 13, 2023
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Reply from Hays Travel - St Albans

Thank you for taking the time to review our service which we very much appreciate. We hope you have a wonderful holiday and look forward to seeing you again soon.

Rated 5 out of 5 stars

Sinead was great in helping myself and…

Sinead was great in helping myself and my daughter decide and book a location in Tenerif. Nothing was too much trouble.

June 3, 2023
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Reply from Hays Travel - St Albans

Thank you very much for your review! It was a pleasure to book your holiday for you.
Sinead

Rated 5 out of 5 stars

Maria was absolutely wonderful

Maria was absolutely wonderful. She was so patient and found me exactly what I needed. I will definitely be coming back to book further holidays.

June 6, 2023
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Reply from Hays Travel - St Albans

Hi Donna, thankyou for your feedback! I am very happy to hear I could have helped you, we hope you had a wonderful holiday! - Maria

Rated 5 out of 5 stars

Staff were so helpful sorting out our…

Staff were so helpful sorting out our special birthday weekend.
Thank you

June 5, 2023
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Reply from Hays Travel - St Albans

Thank you for taking the time to review our service and it was a pleasure to help you with this special holiday.

Rated 5 out of 5 stars

Lovely

Lovely, friendly staff. I always find it useful to go into the shop. Always given sufficient time and I know that the ladies are very careful, especially Kasia. The bookings are double checked in front of me.

May 27, 2023
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Reply from Hays Travel - St Albans

Thank you Dr Sharma for your lovely review, it is always a pleasure to help you book your holidays. Kind regards, Maria

Rated 5 out of 5 stars

Sinead is always brilliant always ask…

Sinead is always brilliant always ask for her bless her she is so patient and always books us the best holidays and spends time explaining about places we usually go in with one in mind always come out qith somewhere so much better this time we went in for cyprus and came away going to egypt because we wanted somewhere hot and just chill this time so somewhere even better the girl is a keeper and knows her stuff thankyou to sinead will be going back soon to book japan xx

May 30, 2023
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Reply from Hays Travel - St Albans

Thank you very much for your lovely review Dawn! I really appreciate it. It is always a pleasure to book your holidays for you and I am looking forward to working on Japan for you. All the best, Sinead.

Rated 5 out of 5 stars

City break booked!

Booked a city break at Hays St Alband, Kasia could not have been more helpful, she understood exactly what we wanted and found it, perfect! My sister and l were really happy with the experience, thank you Kasia.

May 26, 2023
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Reply from Hays Travel - St Albans

Hi Margaret, thankyou for your feedback, it is always appreciated! We are always happy to help and we hope you and your sister enjoy your city break! - Kasia

Rated 5 out of 5 stars

Staff are always very helpful and very…

Staff are always very helpful and very polite.

May 15, 2023
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Reply from Hays Travel - St Albans

Good Afternoon Mr Murphy, thank you very much for taking the time to give us a lovely review. See you again soon, kind regards Maria

Rated 5 out of 5 stars

Maria was amazing

Maria was amazing! Found us the most perfect deal for Bali can't thank her enough, a dream of going to Bali is now coming a reality!!!

May 13, 2023
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Reply from Hays Travel - St Albans

It was a pleasure to see the excitement on your faces once we had booked the Bali triple centre for you. Thank you for taking the time to leave us a review. Best wishes, maria

Rated 2 out of 5 stars

I wanted to compare the rate of Swiss…

I wanted to compare the rate of Swiss Francs with Sterling that the company was offering. The rate in comparison with M&S The post Office and one other was most competitive. What I did not know was that a Hays debit card was offered, whereas I wanted to deal in cash. I purchased £500 of sterling, but there was a computer error in getting my Debit card. Having thought about this, I decided that I did not want a Debit Card. I therefore received a cash sum minus the rate of exchange. I then proceeded to purchase from another source.
The only consolation is that I was served by one of the staff in booking my flight only

May 3, 2023
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Reply from Hays Travel - St Albans

Dear Mr Kadim, thank you for your feedback and for taking the time to talk with me this afternoon regarding your experience. I am pleased you told me that you received a good service when booking your flight and I am sorry you changed your mind regarding the Hays Travel Money Card. I appreciate that you advised me that you will come back to Hays again and we look forward to helping you in the near future. Kind regards, Maria - Manager, Hays Travel St Albans

Rated 5 out of 5 stars

Good service

Good service; good price.

May 10, 2023
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Reply from Hays Travel - St Albans

Dear Mr Suttie, thank you very much for your patience when you visited us this week due to system issues. I am pleased we managed to book you another fantastic cruise! Kind regards, Maria

Rated 4 out of 5 stars

We were well greeted

We were well greeted. We were happy with the service we received and everything were explained about our holiday we chose. This is our first holiday with Hayes.

May 9, 2023
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Reply from Hays Travel - St Albans

Hello, thank you very much for the positive feedback, it was a pleasure to help get your holiday booked for you. Best wishes, Kasia

Rated 4 out of 5 stars

Very helpful

May 4, 2023
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Reply from Hays Travel - St Albans

Many thanks for the positive feedback, it is always appreciated and we look forward to seeing you again soon. Kind regards, Kasia

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