The help given by the staff. No matter what sort of day they have had they seem to have an infinite amount of patience ! The only thing we are not happy with is that they they have closed their St... See more
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Sinead was fantastic and got me the holiday i wanted so I'm very happy. Will be booking another one with you for later next year too
Company replied
Helpful & professional. Maria gave me information which enabled us to decide on the best hotel at the right price so our 16 year old granddaughter will have lots to do if she wishes & some places for... See more
Company replied
Your team member Sinead was most helpful, courteous and very knowledgable. She answered all my questions and came back to me promptly. She is an asset to Hays and I can recommend her highly. Your Man... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 The Maltings, AL1 3HL, St Albans, United Kingdom
- 01727236928
4.8
Excellent
144 reviews
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Sinead was very welcoming
Sinead was very welcoming. Was able to deal with all our requirements easily. Exlpained the process. Would use again.
April 24, 2024
Reply from Hays Travel - St Albans
Dear Jane,
Thank you for taking the time to leave us a positive review.
Kind regards,
Sinead
Both the staff were very supportive and…
Both the staff were very supportive and understood all our requirements which were always changing!! We will definitely continue to use them in the future. Ric
April 19, 2024
Reply from Hays Travel - St Albans
Good Afternoon Ric,
Thank you for taking the time to leave us a kind review. We really appreciate your feedback.
Sinead & Maria
Reply from Hays Travel - St Albans
Dear Erika,
Thank you for leaving us a 4* star review. We really appreciate your feedback.
Kind regards,
Mark
Great service
Great service, couldn't ask for better. Sinead sorted our booking for our upcoming cruise.
Sinead is a lovely calm young lady,
And makes one relaxed with her gently manner. Hays Travel agency in St Alban's is the only place my husband and I will book a holiday with. Thank you Pauline and Philip.
April 15, 2024
Reply from Hays Travel - St Albans
Dear Pauline,
Thank you very much for your lovely review and for returning to the St Albans branch to book your holidays. It is always our pleasure to arrange your cruises for you and we looking forward to welcoming yourself and your husband again in the future.
All the best,
Sinead
Wanted a few days away in Tenerife and…
Wanted a few days away in Tenerife and Sinead took our booking in a great friendly and professional manner while dealing with store difficulties. The staff in St Alban's are always great.
April 10, 2024
Reply from Hays Travel - St Albans
Thank you for returning to us and it is always our pleasure to book your holidays. Many thanks Sinead
Maria very helpful suggesting locations…
Maria very helpful suggesting locations in Spain and looking up all details of flights and board options.
April 11, 2024
Reply from Hays Travel - St Albans
Thank you for leaving us a review and I am glad I could help and find you a lovely holiday to look forward to. Best wishes, Maria
Reply from Hays Travel - St Albans
Thank you for taking the time to review my service, it was a pleasure to help you book your next holiday. Kind regards, Sinead
Very professional & helpful experience
Very attentive & helpful. Handled the questions that were asked professionally and politely.
Very good experience,
March 28, 2024
Very smooth late booking
Listened carefully to our requirements and made it very easy to book a "last minute" holiday. Provided helpful extra details.
March 16, 2024
Reply from Hays Travel - St Albans
Hello Eamonn,
Thank you for your kind review.
Best regards,
Maria
So helpful
So helpful, nothing was too much trouble. Also very informative about the location
March 7, 2024
Reply from Hays Travel - St Albans
Hello, Thank you for your kind review.
Best wishes,
Maria
most helpfull and professional
February 25, 2024
Reply from Hays Travel - St Albans
Good Afternoon Daniel,
Thank you for your feedback and 5* review.
Kind regards,
Maria
Reply from Hays Travel - St Albans
Hello
Thank you for your kind review.
Best regards
Hays Travel St Albans
Your team member Sinead was most…
Your team member Sinead was most helpful, courteous and very knowledgable. She answered all my questions and came back to me promptly. She is an asset to Hays and I can recommend her highly.
Your Manager Maria was also extremely helpful and very knowledgeable with regard to other holiday options. You have a great team in St Albans.
February 22, 2024
Reply from Hays Travel - St Albans
Hello,
Thank you for taking the time to leave such a lovely review. Myself and Maria greatly appreciate your kind feedback. It was our pleasure to arrange your holiday for you.
Best wishes,
Sinead
Great customer service
Assistant was very knowledgeable and patient. She gave us lots of options and helped us decide on the best package available.
February 18, 2024
Reply from Hays Travel - St Albans
Hi Gail, thanks so much for taking the time to write. We really appreciate the feedback, and are so glad we were able to help!
Amazing
All way welcome you with a smile
Casha the lady I see is helpful I won’t go anywhere else
February 17, 2024
Reply from Hays Travel - St Albans
Hi Susan, thanks so much for taking the time to write! It's always a pleasure to help with your holidays, and that's definitely what we're here for! Best wishes, Kasia
Very professional, brilliant service!
Maria was super helpful. The language barrier did not stop her providing a superb service. Brilliant job! Thank you for all your help with booking my holiday.
February 10, 2024
So helpful and really tailored to us
February 4, 2024
Reply from Hays Travel - St Albans
Hi Kirsty, thanks so much for taking the time to write. We're so glad we were able to help put together your Italian adventure, and wish you both a fabulous trip! Best wishes from all at St Albans Hays Travel
Amazingly quick service
Amazingly quick service, very friendly and helpful staff
Tried to find the best deal with all our needs
January 30, 2024
Reply from Hays Travel - St Albans
Thank you for taking the time to leave us a kind review! It was a pleasure to arrange your Maldives trip for you.
Kind regards,
Maria
I was treated very well and was…
I was treated very well and was copletely happy
with my experiece at Hayes Travel St Albans
January 23, 2024
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