Kate was excellent and very very patient and understanding. We really did not know where we wanted to go, we just had a few rough dates and an approximate budget, but Kate went out of her way to find... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our first visit to Hays Travel was a speculative wonder in looking for a last minute break to get away. We were greeted by staff member James. With very little information from us he conjured up some... See more
Company replied
We use the St Annes Branch often usually 3 times per year and the service and attention to detail is excellent On this occasion we were served by a new member of staff in training who was assisted... See more
Company replied
Great service as always from Hayes Lytham St Annes. Booked 3 cruises in last few weeks. Very quick to respond to emails or phone calls Would always booked through these. Would highly recommend.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Burlington Centre, FY8 1SB, St Annes, United Kingdom
- 01253807748
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleasant and helpful
Very pleasant and helpful found us what we requested at a good price
January 20, 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to James! Kind Regards, Team St Annes :)
Booked a holiday to Greece with Alanis…
Booked a holiday to Greece with Alanis she was very nice and helpful and very professional at her job I always book my holidays with Hays Travel thank you so much Elaine
January 20, 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to Alanis! Kind Regards, Team St Annes :)
Excellent service.
We went in to discuss a holiday for November and get some ideas. We were very impressed with the service and booked a holiday. Kate, the person we dealt with was very helpful and efficient.
January 20, 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to Kate! Kind Regards, Team St Annes :)
A warm welcome
A warm welcome, nothing was too much trouble! James has been extremely helpful with us, assisting with choices, helping us to navigate sometimes complicated websites and generally ‘being there’ for us! Always happy to visit Hays travel St Annes.
January 10, 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass your kind words on to James! Kind Regards, Team St Annes :)
The help and support from a lovely…
The help and support from a lovely young man James, 10 /10 service provided.
January 17, 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass your kind words on to James! Kind Regards, Team St Annes :)
Kate was extremely good.
Kate was extremely helpful and friendly. She found exactly what I asked for. I would happily trust her to find my next holiday
January 15, 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass your kind words on to Kate! Kind Regards, Team St Annes :)
The member of staff extremely helpful…
The member of staff extremely helpful and professional service.
January 15, 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass your kind words on to James! Kind Regards, Team St Annes :)
Excellent service & advice on accommodation very helpful
Excellent service, very helpful & guidance assured.
January 6, 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass your kind words on to John! Kind Regards, Team St Annes :)
Pleasant experience
2nd time in using.. Always good. Pleasant agent. Calls and emails replied to promptly. Everything explained and clarification given when required. Would use again.
January 13, 2026
Reply from Hays Travel - St Annes
Thank you for the lovely review it was nice seeing you again and I'm glad we could get the holiday booked for you James
Lovey staff and very helpful thank…
Lovey staff and very helpful thank u I will be coming bk again
January 12, 2026
Unprompted review
Reply from Hays Travel - St Annes
Thank you for your lovely review! It was lovely to book your next holiday for you :) Kind Regards, Team St Annes
Very helpful and polite staff
January 12, 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to John! Kind Regards, Team St Annes :)
Nice friendly team
They listened what I wanted and came up with a good offer one I couldn't refuse
January 11, 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to James! Kind Regards, Team St Annes :)
Our experiences with Hayes has always…
Our experiences with Hayes has always been great regardless of the member of staff in particular the last couple of time we have dealt with James who uses his experience to navigate our requirements unless we know exactly what we want
In the past I have had to e-mail the shop (The Manger) James Bailey who always responds quickly and in cases where we have booked with him he is very experienced and quick on the system s
January 11, 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to James! Kind Regards, Team St Annes :)
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to James! Kind Regards, Team St Annes :)
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to Alanis! Kind Regards, Team St Annes :)
Great experience
James the manager at the st Anne’s office was great! He was super helpful with all my many questions and has managed to help us upgrade one of our rooms to a villa in Bali. Really excited to go and will definitely use him again for any future trips! Couldn’t recommend him enough!
January 9, 2026
Reply from Hays Travel - St Annes
Thank you for your kind review and I look forward to helping you again in the future James
A very professional friendly and…
A very professional friendly and knowledgeable agent. Would recommend 100%
January 3, 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to James! Kind Regards, Team St Annes :)
James was brilliant with tailoring our…
James was brilliant with tailoring our holiday to exactly what we wanted and finding the best deal for us.
January 8, 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to James! Kind Regards, Team St Annes :)
Reply from Hays Travel - St Annes
Thank you for taking the time to leave your kind review! And thank you again for choosing to book with us at Hays Travel St Annes :)
Kind regards, Team St Annes
Helpful Travel Agency St. Anne's Branch.
James the Travel Consultant was very efficient, friendly and helpful. Nothing was too much trouble for him to find out for us.
January 8, 2026
Reply from Hays Travel - St Annes
Thank you for the lovely feedback, It was a pleasure meeting and getting to know you both and I look forward to seeing you in the future James
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.