Brilliant service all the ladys in shop were so welcoming and friendly booked my holiday on the spot everything was so easy so so helpful 😀 😊 it was in the st helens store
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Great service and they found us a great first family holiday deal for next August in Spain. The Lady (Freya) who served is was very helpful and informative. Hopefully be back in soon to book some more... See more
Company replied
We were looked after very professionally by Freya in the St Helens Branch of Hays Travel. She took the time to work through our booking with us and printed off our travel documents. We felt very welco... See more
Company replied
Once again Hays we’re able to book us into our preferred hotel Thank you Freya and look forward to engaging with you in the future
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 Church Street, WA10 1BD, St Helens, United Kingdom
- 01744 332029
4.9
Excellent
1K reviews
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Excellent service spoke to Jenny she…
Excellent service spoke to Jenny she was very helpful and booked the holiday so easily lovely to speak to
April 28, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Jen for you, she'll be made up! - Rhiann :) xx
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Lucy for you! - Rhiann :) xx
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Katie for you! - Rhiann :) xx
I was very nervous about booking a…
I was very nervous about booking a holidwy in person, especially as a solo traveller. I was made to feel at ease, and comfortable, the agent was lovely and explained things to me in laymans terms which helped me underststand a lot of the terminology i was unfamiliar with. Thank you to krystin, (apologies if i spelled wrong).
April 21, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Kirstyne for you! - Rhiann :) xx
Reply from Hays Travel - St Helens
Thanks for your lovely comments. I hope you have a great time. Lucy
As usual best service from hays Kelsy…
As usual best service from hays Kelsy was great listened to what we were looking for gave us options which helped us decide we'll done to all the staff as st Helens see you again soon I hope
April 14, 2026
Reply from Hays Travel - St Helens
Thanks for taking the time to leave a review on my service. Kelsy
Reply from Hays Travel - St Helens
Thanks for your lovely comments. Kelsy
Reply from Hays Travel - St Helens
Thanks for your feedback on my service. I hope you have a lovely time. Lucy
Lovely staff
Lovely staff , very helpful, found me the holiday i was looking for . Always go to Hays Travel for my holiday bookings.
April 17, 2026
Reply from Hays Travel - St Helens
Thank you for booking with us again and thank you for your kind words about my service. Katie
Reply from Hays Travel - St Helens
Thank you for taking the time to leave a review. Kelsy
Reply from Hays Travel - St Helens
Thank you for your review! Have a lovely time, Kirstyne
Great staff and holiday options very good and lovely manners…
Freya is amazing and all staffed helped out to get the holiday booked.
Great staff and loads of options, lovely manners, very accommodating and helpful.
Not 5 stars because the system used kept crashing and when ringing Royal Carrabian and it took 3 and a half hours to find and book my holiday and during that time the price changed 3 times and became more expensive each time the staff had to refresh and search the same holiday which I am very disappointed about.
April 14, 2026
Reply from Hays Travel - St Helens
Thank you for sharing your feedback and thank you for booking with us. Apologies again for the Royal Caribbean system. I hope you have an amazing time. Freya
I can’t remember the name of the lovely…
I can’t remember the name of the lovely lady who sorted my holiday out, but she took her time to look for the holiday I needed thank you
April 14, 2026
Reply from Hays Travel - St Helens
Thank you for taking the time to leave a review, I hope you have a lovely time. Kirstyne
My booking experience.
Had to wait a while to be seen.However when seen the staff were helpful and friendly and made the whole booking process quick and simple .
April 4, 2026
Reply from Hays Travel - St Helens
Thank you for waiting in store to be seen to and for booking your holiday with us. I hope you have a lovely time. Katie
My husband and I came in to your St…
My husband and I came in to your St Helens shop on the 11th April to try and book at flight and hotel in Paris , we where help by such a lovely lady called Kelsey , she was so understanding and very clear and helpful, we managed to sort everything out and she was such a nice person which made our experience very pleasant
mrs Hooson-Fagan
April 12, 2026
Reply from Hays Travel - St Helens
Thank you for taking the time to leave a review and for your lovely comments on my service. Kelsy
Very helpful and knowable staff
Very helpful and knowable staff, took all the stress out of booking a holiday. Definitely book with Hayes travel again.
April 10, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Kirstyne for you! - Rhiann :) xx
Recommend St.Helens for Customer Service
Rhiann in St.Helens was absolutely amazing. We shared stories about places we had visited and she was very knowledgeable and thorough. She explained everything and looked st different options. Could not fault anything. Would definitely recommend.
April 10, 2026
Reply from Hays Travel - St Helens
Aw thank you so much for taking the time to leave this lovely review! Loved booking your cruise for you!! You're going to have the best time :) - Rhiann xx
Excellent
Excellent, professional service. Staff were quick to respond, patient and understanding during the booking process.
April 9, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review!! We really appreciate you taking the time to leave this, Tayla and Lucy will be made up to read it! - Rhiann :)
Freya was very helpful and polite..
April 5, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Freya for you! - Rhiann :) xx
Reply from Hays Travel - St Helens
Thankyou very much for this lovely review! I'll make sure to pass this on to Kelsy for you! - Rhiann :) xx
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