Millie was very helpful and efficient when I booked my holiday. Nothing was a problem to her. She talked me through the whole experience explaining everything. Once again well done Hays Travel in Stan... See more
Company replied
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Millie was very helpful and efficient when I booked my holiday. Nothing was a problem to her. She talked me through the whole experience explaining everything. Once again well done Hays Travel in Stan... See more
Company replied
The lovely young girl couldn’t b more helpful that’s why I love to pop into hays. Keep up the good work staff r always pleasant service is good nd the booking process is straight forward
Company replied
Always greeted with welcoming smiles by all the staff at Stanley. Lindsey booked our cruise for us, efficiently and professionally and she has a delightful manner. She explains everything and goes thr... See more
Company replied
Laura from Hays travel Stanley branch is amazing! Her knowledge and experience is brilliant! ⭐️⭐️⭐️⭐️⭐️
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
12 Front Street, DH9 0HX, Stanley, United Kingdom
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Helpful staff, were able to organise exactly what I wanted and at the price I was happy to pay. Smooth process and really polite friendly service.

Reply from Hays Travel - Stanley
Millie made the experience great nothing was a bother for her to look up all our requirements findimg different places at a great price all staff are excellent in there no improvements needed at all

Reply from Hays Travel - Stanley
Laura was lovely, she always is so helpful and gives us the information we need within our budget. Laura is knowledgeable of the hotels and area we are looking at. And probably the best thing she is honest if the thinks somewhere would not suit us. Excellent service, will be back.

Reply from Hays Travel - Stanley
The staff are always very friendly and informative,and manage to sort the type of holiday we are looking for.

Reply from Hays Travel - Stanley
Have been booking holidays with Hays Travel for a number of years, always receiving excellent service. This time was no exception. We were greeted by Lyndsey at the Stanley branch who we have dealt with on several occasions, who was friendly, polite and efficient and we left having booked exactly what we were looking for.

Reply from Hays Travel - Stanley
Assistant was very knowledgeable, friendly and efficient, which enabled us to book our cruise with confidence

Reply from Hays Travel - Stanley
Always a pleasure to visit all the staff greet you and acknowledge you.Very helpful and knowledgeable with our needs.

Reply from Hays Travel - Stanley
Very helpful and welcoming .
Nice atmosphere in the branch

Reply from Hays Travel - Stanley
Laura was great, she didnt push or pressure and ensured I got a good deal. All of the staff were friendly and helpful.

Reply from Hays Travel - Stanley
Always get 5 star service at Hays Travel in Stanley!
Thank you!

Reply from Hays Travel - Stanley
The service we got was very good. We told the lady what holiday we wanted and how much we had to spend. She offered us a perfect match. She was understanding, polite and easy to talk too.
We booked the holiday and left the shop happy.

Reply from Hays Travel - Stanley
The response off the agent to all of the questions we asked was absolutely outstanding professionalism was at another level.She is a credit to your company and should be duly rewarded.

Reply from Hays Travel - Stanley
Millie was amazing. She is friendly, efficient and caring .
Thank you

Reply from Hays Travel - Stanley

Reply from Hays Travel - Stanley
As a regular customer I know I will always get great service and today was great Changed dates of an already booked holiday and made sure it was done the best way for me

Reply from Hays Travel - Stanley
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