Hays Travel - Stanley Reviews 

1,072
TrustScore 5 out of 5

4.9

12 Front Street, DH9 0HX Stanley, GB


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Rated 5 out of 5 stars

Millie was very helpful and efficient when I booked my holiday. Nothing was a problem to her. She talked me through the whole experience explaining everything. Once again well done Hays Travel in Stan... See more

Company replied

Rated 5 out of 5 stars

The lovely young girl couldn’t b more helpful that’s why I love to pop into hays. Keep up the good work staff r always pleasant service is good nd the booking process is straight forward

Company replied

Rated 5 out of 5 stars

Always greeted with welcoming smiles by all the staff at Stanley. Lindsey booked our cruise for us, efficiently and professionally and she has a delightful manner. She explains everything and goes thr... See more

Company replied

Rated 5 out of 5 stars

Laura from Hays travel Stanley branch is amazing! Her knowledge and experience is brilliant! ⭐️⭐️⭐️⭐️⭐️

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 12 Front Street, DH9 0HX, Stanley, United Kingdom

  • 01207 236000

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,072)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Short getaway

Helpful staff, were able to organise exactly what I wanted and at the price I was happy to pay. Smooth process and really polite friendly service.

March 18, 2026
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Reply from Hays Travel - Stanley

Thank you so much for your kind comments I hope you have an amazing time in Disneyland Paris. Thanks Lyndsey

Rated 5 out of 5 stars

Millie made the experience great…

Millie made the experience great nothing was a bother for her to look up all our requirements findimg different places at a great price all staff are excellent in there no improvements needed at all

March 18, 2026
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Reply from Hays Travel - Stanley

Hi Lianne,
Thank you so much for taking the time to leave such a kind review! It was a pleasure to book you I hope you all have the best time in Torremolinos!
Kind regards, Millie :)

Rated 5 out of 5 stars

Laura was lovely

Laura was lovely, she always is so helpful and gives us the information we need within our budget. Laura is knowledgeable of the hotels and area we are looking at. And probably the best thing she is honest if the thinks somewhere would not suit us. Excellent service, will be back.

March 22, 2026
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Reply from Hays Travel - Stanley

Thank you for taking the time to leave such kind feedback - it is always a pleasure and look forward to seeing you again. Kind Regards Laura :)

Rated 5 out of 5 stars

The staff are always very friendly and…

The staff are always very friendly and informative,and manage to sort the type of holiday we are looking for.

March 14, 2026
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Reply from Hays Travel - Stanley

Thanks for reviewing our service in branch - we hope you have a great time in Ibiza

Thanks Lyndsey

Rated 5 out of 5 stars

Excellent service as usual

Have been booking holidays with Hays Travel for a number of years, always receiving excellent service. This time was no exception. We were greeted by Lyndsey at the Stanley branch who we have dealt with on several occasions, who was friendly, polite and efficient and we left having booked exactly what we were looking for.

March 18, 2026
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Reply from Hays Travel - Stanley

Thanks once again for booking your cruise with us - we hope you have a great time :)

Thanks Lyndsey

Rated 5 out of 5 stars

Assistant was very knowledgeable

Assistant was very knowledgeable, friendly and efficient, which enabled us to book our cruise with confidence

March 19, 2026
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Reply from Hays Travel - Stanley

Thanks so much for reviewing our service have a fantastic cruise :)

Thanks Laura

Rated 5 out of 5 stars

Always a pleasure to visit all the…

Always a pleasure to visit all the staff greet you and acknowledge you.Very helpful and knowledgeable with our needs.

March 19, 2026
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Reply from Hays Travel - Stanley

Thankyou for taking the time to review our service - have a fantastic time on your coach trip :)

Thanks Kelly

Rated 5 out of 5 stars

Very helpful and welcoming .

Very helpful and welcoming .
Nice atmosphere in the branch

March 15, 2026
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Reply from Hays Travel - Stanley

Thank you so much for your kind comments I hope you both have a lovely time visiting Bosworth Hall. Thanks Lyndsey

Rated 5 out of 5 stars

Laura was great

Laura was great, she didnt push or pressure and ensured I got a good deal. All of the staff were friendly and helpful.

March 12, 2026
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Reply from Hays Travel - Stanley

Thanks so much for your lovely review - have a fab time in Mexico :)

Thanks Laura

Rated 5 out of 5 stars

Always get 5 star service at Hays…

Always get 5 star service at Hays Travel in Stanley!
Thank you!

March 11, 2026
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Reply from Hays Travel - Stanley

Thank you for taking the time to leave your kind feedback it is always a pleasure . I hope you have a great time on your coach trip to Torquay. Kind regards Lyndsey :)

Rated 5 out of 5 stars
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Reply from Hays Travel - Stanley

Thank you for your lovely feedback. I hope you have a great holiday to Skiathos. Kind regards Kelly

Rated 5 out of 5 stars

The service we got was very goodGood service

The service we got was very good. We told the lady what holiday we wanted and how much we had to spend. She offered us a perfect match. She was understanding, polite and easy to talk too.
We booked the holiday and left the shop happy.

March 3, 2026
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Reply from Hays Travel - Stanley

Thank you so much for your kind words I hope you both have an amazing time in Salou. Thanks Laura

Rated 5 out of 5 stars

Professionalism throughout

Professionalism throughout

March 3, 2026
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Reply from Hays Travel - Stanley

Thank you so much for your kind comments I hope you both have an amazing time in Skegness. Thanks Lyndsey

Rated 5 out of 5 stars

The response off the agent to all of…

The response off the agent to all of the questions we asked was absolutely outstanding professionalism was at another level.She is a credit to your company and should be duly rewarded.

March 1, 2026
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Reply from Hays Travel - Stanley

Thank you so much for you lovely feedback, I hope you both have an amazing time in Skiathos and hope to help again in the future. Kind regards Millie

Rated 5 out of 5 stars

Millie was amazing

Millie was amazing. She is friendly, efficient and caring .
Thank you

February 28, 2026
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Reply from Hays Travel - Stanley

Thank you for taking the time to leave your kind feedback- I hope you have a great time in Itlay. Kind Regards Millie :)

Rated 5 out of 5 stars

Very friendly and helpful staff.

Very friendly and helpful staff in Stanley branch.

February 21, 2026
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Reply from Hays Travel - Stanley

Hi Rob,
Thank you very much for taking the time to leave us such a kind review. we hope you have the best time away in Benidorm next year.
kind regards, Millie :)

Rated 5 out of 5 stars

As a regular customer I know I will…

As a regular customer I know I will always get great service and today was great Changed dates of an already booked holiday and made sure it was done the best way for me

February 20, 2026
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Reply from Hays Travel - Stanley

Hi Joyce,
Thank you so much for taking the time to leave such a kind review. I'm so pleased we managed to get your holiday changed over. Always happy to help, hope to see you again soon.
Millie :)

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