Millie was very helpful and efficient when I booked my holiday. Nothing was a problem to her. She talked me through the whole experience explaining everything. Once again well done Hays Travel in Stan... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The lovely young girl couldn’t b more helpful that’s why I love to pop into hays. Keep up the good work staff r always pleasant service is good nd the booking process is straight forward
Company replied
Always greeted with welcoming smiles by all the staff at Stanley. Lindsey booked our cruise for us, efficiently and professionally and she has a delightful manner. She explains everything and goes thr... See more
Company replied
Laura from Hays travel Stanley branch is amazing! Her knowledge and experience is brilliant! ⭐️⭐️⭐️⭐️⭐️
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
12 Front Street, DH9 0HX, Stanley, United Kingdom
- 01207 236000
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback- I hope you both have a fantastic time in Iceland. Kind Regards Laura :)
Enquired on Friday
Enquired on Friday. They rang me on Sunday. Booked. Lovely lass Lindsay.
January 26, 2026
Reply from Hays Travel - Stanley
Thank you for your kind comments I hope you both have a lovely cruise. Thanks Lyndsey
Reply from Hays Travel - Stanley
Thank you for your kind comments, It was a pleasure booking your trip and look forward to seeing you again in branch soon.
Very good experience with Hays travel…
Very good experience with Hays travel advisor was very informative and took no time at all to explain everything to do with my booking
January 30, 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback. I hope you have a lovely time in Benidorm. Regards Laura :)
A lovely warm welcome on such a cold day
A lovely warm office on such a cold day, and a warm welcome too, my holiday booking was quickly and efficiently dealt with by Laura. I am so looking forward to going on my cruise, which is just a few weeks away now.
January 29, 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback . It was a pleasure to book your cruise and I hope you have a fantastic time. Kind Regards Laura :)
Everyone so friendly offering such a…
Everyone so friendly offering such a amazing level of personal service
January 29, 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind comments I hope you all have a fab time in Cyprus. Thanks Lyndsey
Brilliant service
Brilliant service , polite and very helpful 😀Laura is always happy to help and thank you
February 4, 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback- I hope you have another great holiday in Palma Nova . Kind Regards Laura :)
Currency exchange
We had received some dollars as a wedding present and we had the ‘buy back guarantee’ we were two days over the guarantee as we have just came back from our holiday and they would not honour the rate meaning we have lost out. I don’t think the buy back should be offered (at cost) if they are not honoured. 6 weeks 2 days since purchase.
February 4, 2026
Unprompted review
Reply from Hays Travel - Stanley
Good afternoon Thank you for taking the time to leave your review. If you would like to give us a call on 01207 236000 we can discuss this with you. Kind Regards Laura
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback. It was a pleasure to book your next holiday. Kind Regards Laura :)
Reply from Hays Travel - Stanley
Thank you for leaving your kind review- I hope you have a great time in Benidorm. Kind Regards Laura :)
Holiday in Madeira.
We were made to feel welcome and valued. Laura was very knowledgeable and helpful. Everything was explained carefully and all questions answered. Laura was extremely efficient and organised our holiday brilliantly.
January 20, 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback I hope you both have a brilliant holiday in Madeira. Kind Regards Laura :)
Weve gone to Stanley Hays for years
For many years we have chosen to go to Stanley Hays to plan our main annual holiday. They are always pleasant, professional and more often than not manage to provide us with the perfect holiday.
February 1, 2026
Reply from Hays Travel - Stanley
Thank you so much for leaving your kind review, I hope you have an amazing time in India and hope to help again in the future. Kind regards Kelly
Laura booked my holiday and the service…
Laura booked my holiday and the service from the staff is always the best. Hays always look after you and get the best deal possible
February 1, 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback.I hope you have a lovely holiday in Menorca with your family. Kind Regards Laura :)
I use the same office and the same…
I use the same office and the same staff member for most holidays. Everything is fine.
January 30, 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind words I hope you both have an amazing time in Malta. Thanks Lyndsey
Very helpful and told me everything I…
Very helpful and told me everything I needed to know
January 30, 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind comments I hope you all have an amazing time on your cruise. Thanks Lyndsey
I always book my holidays at the…
I always book my holidays at the Stanley branch of Hays. Staff are so helpful and informative.
January 28, 2026
Reply from Hays Travel - Stanley
Thankyou so much for leaving your feedback - have a fab time in Benidorm :)
Thanks Millie
Excellent service, As usual
We were patiently given the required information to help us choose between alternatives.
January 27, 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind comments I hope you both have an amazing time on your Iceland cruise. Thanks Lyndsey
Excellent work
Saw a break on Facebook - - rang enquired about out, all booked and sorted very quickly! Staff very helpful, couldn’t ask for a better customer service!
January 27, 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind comments I hope you both have an amazing time in Iceland. Thanks Lyndsey
I asked Lindsey to help get a holid…
I asked Lindsey to help get a holiday what I'd seen online, she sorted exactly what I wanted quickly and professionally.
January 17, 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind comments I hope you both have a fab time in Malta. Thanks Lyndsey
Professionally experienced
Everything was dealt with in a professional manner and we were satisfied how the girl explained everything to us and we got a good deal
January 25, 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind comments I hope you both have an amazing time in Fuerteventura. Thanks Kelly
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.