Millie was very helpful and efficient when I booked my holiday. Nothing was a problem to her. She talked me through the whole experience explaining everything. Once again well done Hays Travel in Stan... See more
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See what reviewers are saying
The lovely young girl couldn’t b more helpful that’s why I love to pop into hays. Keep up the good work staff r always pleasant service is good nd the booking process is straight forward
Company replied
Always greeted with welcoming smiles by all the staff at Stanley. Lindsey booked our cruise for us, efficiently and professionally and she has a delightful manner. She explains everything and goes thr... See more
Company replied
Laura from Hays travel Stanley branch is amazing! Her knowledge and experience is brilliant! ⭐️⭐️⭐️⭐️⭐️
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
12 Front Street, DH9 0HX, Stanley, United Kingdom
- 01207 236000
4.9
Excellent
1K reviews
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Everything was fine apart from them not…
Everything was fine apart from them not having a brochure
January 25, 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback I hope you both have a great time on your cruise. We will be getting a delivery of brochures as soon as these are back in stock. Kind Regards Kelly :)
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback- I hope you have a great time in the Costa Del Sol . Kind Regards Laura :)
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback I hope you all have a great holiday in Tunisia. Kind Regards Kelly :)
Happy holidays thanks to the Stanley girls experience.
Have booked my holidays with the Stanley branch for years and never been disappointed.They are always helpful and friendly.Well done girls.
January 20, 2026
Reply from Hays Travel - Stanley
Thank you so much for your lovely review - its a pleasure seeing you in branch - thanks Laura :)
Professional & friendly service ?We…
Professional & friendly service ?We have no complaints & have dealt with Hays travel & will continue to do so
January 21, 2026
Reply from Hays Travel - Stanley
Thank you for leaving your lovely feedback, I hope you have a great holiday and hope to help again in the future. Kind regards Lyndsey.
Reply from Hays Travel - Stanley
Thank you so much for your kind comments I hope you both have an amazing time in Greece. Thanks Millie
Reply from Hays Travel - Stanley
hi jean,
thank you so much for taking the time to leave such a kind review!
I hope you all have the best time on you cruise.
kind regards, Millie :)
Reply from Hays Travel - Stanley
Hi - thanks for leaving your review we hope you have a fantastic holiday to Benidorm :)
Thanks Lyndsey
Always happy.
I have used the Hays shop in Stanley,Co.Durham for many years.The staff always very efficient and ,importantly,always greet you with a smile.I am a very happy customer.
January 16, 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave such kind feedback- it is always a pleasure. Kind Regards Laura :)
GOOD STAFF HELPED A LOT COULD NOT HAVE…
GOOD STAFF HELPED A LOT COULD NOT HAVE BEING BETTER 10 OUT OF 10
January 13, 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave such kind feedback . I hope you both have a great holiday in Portugal. Kind Regards Laura :)
booking our holiday was easy!
booking our holiday was easy!
Rachel was our travel adviser and was excellent at guiding us through the process. (we are not very knowledgeable). We were uncertain where we wanted to go, so not very easy to please! but she was very patient, knowledgeable and helpful.
We have used Hays before and have full confidence in them.
January 14, 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback- it was a pleasure to help. Kind Regards Rachel :)
Colleague was very polite and helpful
January 15, 2026
Reply from Hays Travel - Stanley
Thank you for leaving your kind review I hope you have a lovely holiday and hope to help you again in the future. Kind regards Kelly
Reply from Hays Travel - Stanley
Thank you so much for your kind comments i look forward to seeing you both in branch again soon and hope you both have an amazing cruise. Thanks Lyndsey
Staff are always friendly and so…
Staff are always friendly and so helpful.
I would like a bit of 'Hays Discount'
for the number of times we go straight to them for the business rather than booking on line.
January 14, 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback your bookings are very much appreciated and I hope you both have a great holiday in Fuerteventura . Kind Regards Laura :)
Always good & polite service ❤️
January 14, 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind comments I hope you both have an amazing time in Costa Del Sol. Thanks Lyndsey
Exceptional service
The staff went above and beyond to help me sort out cancelling a holiday. (personal/ family reason) . Laura was very kind , considerate and showed great empathy while dealing with this for me. I highly recommend Hays Travel , the staff at this branch are so friendly and extremely helpful
January 13, 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback- it was my pleasure to assist you with this. Many thanks Laura :)
Rachel East very knowledgeable and…
Rachel East very knowledgeable and supportive made the booking really easy. thank you
January 10, 2026
Reply from Hays Travel - Stanley
Thanks for leaving such a lovely review for Rachel :) have a brilliant holiday !!
Reply from Hays Travel - Stanley
Thankyou so much for taking the time to review our service in branch :) its was a pleasure booking your holiday to Egypt
Thanks Laura
Very helpful agent
Laura S was extremely helpful, polite and knowledgeable while searching for our holiday. she gave great advice and found the perfect holiday at a great price.
January 11, 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback I hope you all have a fantastic time on your cruise. Kind Regards Laura :)
But I had to cancel my holiday due to…
But I had to cancel my holiday due to unforeseen circumstances but racheal was really helpful and appreciated everything she done for us she is a star
January 3, 2026
Reply from Hays Travel - Stanley
Hi Amanda - we will be in contact shortly re the service in our branch :)
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