Steph is not on an amazing travel agent, but what makes her extra special is she genuinely cares about your holiday, she is incredibly attentive, and gets so excited by the adventure she helps create,... See more
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Wanted to book a weekend break in Barcelona for next year. We knew roughly where we wanted to be, what type of accommodation, nice balcony room etc. Steph was fantastic at finding what we wanted withi... See more
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Steph was extremely helpful and friendly. She was able to look at different options as the original plan changed Can't want to go on this amazing holiday :)
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Steph never fails to provide me with the best service. Always personal, attentive, informative and honest. Steph is always very patient with my questions and goes above and beyond to book my family th... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Steph Haden, TF5, Telford, United Kingdom
- 1743816870
4.9
Excellent
204 reviews
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Steph was absolutely brilliant
Steph was absolutely brilliant. So quick at responding and kept me updated through the booking process. Totally recommend using Steph to book any kind of holiday. We have booked an Asian cruise can’t wait and will be definitely using Steph again for future holidays! Thank you Steph!
June 28, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for leaving me a review Sharon. It's been a pleasure to help you. I can't wait to hear all about your cruise, the itinerary looks amazing! :-)
Amazing service and went above and…
Amazing service and went above and beyond, to find our voyage member numbers, and to get your itinerary through the post is the best thing, not just online 😀
June 8, 2024
Reply from Hays Travel - Steph Haden
Hi Kelly, you were so welcome, wasn't going to give up until I'd tracked those down for you. Will be looking forward to hearing all about your cruise :)
Having Steph at the end of a phone or…
Having Steph at the end of a phone or messenger to answer the million questions that we had when booking our first cruise was invaluable and also her knowledge on what cruise to go for. Top class service will definitely use again.
May 10, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for your review Sarah, I'm so pleased to hear you found my knowledge helpful, I do love to talk cruises! I'll be very much looking forward to hearing all about it :-)
Always great service
Steph lives local to me and is always very helpful. It’s very convenient and I like that I’m always dealing with a real person who I know.
June 4, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for your review Maz. It's always lovely to have clients living locally and is always a pleasure to help you book your cruises :-)
e had such a lovely holiday to majorca…
We had such a lovely holiday to majorca we stayed near the old Town the location was fantastic also the hotel more was lovely so thank you Hays 😊
May 23, 2024
Reply from Hays Travel - Steph Haden
I'm so pleased you had such a great time June, sounded like the hotel was in the perfect location for you :-)
Great service from Steph
Really friendly travel agent Steph.
Booked us a cruise for 2 years time.
Thank you.
May 21, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for taking the time to leave me a review Barbara. It was a pleasure to help and I'm sure those two years will soon fly by! :-)
Excellent service
I have booked with Steph a few times now, she is always helpful, very efficient, gets everything sorted very quickly.
Will continue to use Steph for all our holiday bookings.
April 24, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for your review, it's always a pleasure to help you and your family plan your trips away :-)
Steph was very attentive to detail and…
Steph was very attentive to detail and responded to any queries I had very promptly.
I felt very comfortable when dealing with her.
Good customer service.
April 30, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for your review Mrs Roberts. It has been a pleasure to help you both plan such an exciting trip away. I'm very much looking forward to hearing all about it :-)
Simply the best 👌
Always an absolute pleasure booking our holidays with Steph.
She's so helpful and knowledgeable and makes the process so easy.
Nothing is ever too much trouble.
She's the best 😃😃
April 26, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for your feedback Sharon. It's always a pleasure to help you both and great to hear I make the process easy. I look forward to hearing all about your cruise :-)
Steph is so helpful and knowledgeable…
Steph is so helpful and knowledgeable and very responsive to emails . She provided lots of options and information . She very kindly worked around me , taking a call late into the evening to sort out our booking . On the phone , she is friendly and professional and a delight to deal with
April 25, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for your feedback Nicola. It was no problem at all to get you booked at a time to suit you. I look forward to hearing all about your cruise :-)
Stress free and flexible booking process
This is our second time booking with Steph, we got in touch with our requirements, within 24 hours she'd sent us different options. We had a discussion around dates to get the best price. Nothing was too much trouble and our trip was booked within 2 days of getting in touch with her! Thanks so much again!
April 20, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for your review Emma. It was a pleasure to help you find something that suited both families and to make the booking process stress free :-)
What a pleasure working with Steph
What a pleasure working with Steph. Oh my gosh, she made everything JUST SO EASY and hassle free. I'd been searching for weeks for something decent, and it literally took her no more than 40 mins to get back to me with a perfect solution. I'll never book myself another trip without her. Thanks Steph
March 25, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for taking the time to leave me a review Wendy. It was a pleasure to help you find something, I'm sure you'll have a fabulous time, I can't wait to heat all about it! :-)
Very helpful and polite with good…
Very helpful and polite with good customer service skills happy with the service provided
March 17, 2024
Reply from Hays Travel - Steph Haden
Thank you very much for taking the time to leave me a review David. It was a pleasure to help you find a holiday with your family :-)
Steph was great
Steph was great, really fast efficient service and found me a better deal than going direct.
March 16, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for taking the time to leave me a review. It was a pleasure to help you and I look forward to hearing about your trip :-)
Ease of booking
February 25, 2024
Reply from Hays Travel - Steph Haden
Thank you for your review, I'm glad you found everything easy to book for your trip to Lapland :-)
Wonderful service.
Professional service from start to finish.
Thank you Steph for booking our holiday. Really looking forward to our week in Sardinia.
February 21, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for taking the time to leave me a review. I'm really looking forward to hearting all about Sardinia, the hotel looks amazing! :-)
Excellent service
Excellent service, first time using an agent so was a little nervous but I cannot fault Steph at all, answered all queries promptly
February 21, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for your review Alison, I can appreciate your nerves using me for the first time but pleased to hear I've helped reassure you. I very much look forward to hearing about your wonderful holiday next year :-)
Steph Haden
We have been using Steph for a couple of years now and she goes above and beyond to help and find the best possible deal for our trips. Incredibly knowledgable and always at the end of the phone, we wouldn’t use anyone else.
February 11, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for your review Dom. It is always a pleasure to help you and your family find the perfect holiday to suit you all and I always look forward to hearing about them. Thank you for your continued support :-)
Went above and beyond!
From start to finish on booking our holiday Steph made it so easy. Super helpful and very informative. We can’t wait to be on the plane enjoying our holiday ☀️ Thank you!
January 25, 2024
Reply from Hays Travel - Steph Haden
Thank you very much for taking the time to leave me a review Alana. I'm glad I made the booking process easy for you and I look forward to hearing all about it :-)
Excellent customer service
Excellent customer service
Found a holiday that I asked for made sure our disabilities were catered for.
Friendly easy and fast response.
February 1, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for taking the time to leave me a review. It was a pleasure to help you find a holiday that met everyone's needs. I look forward to hearing all about it :-)
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