Steph is not on an amazing travel agent, but what makes her extra special is she genuinely cares about your holiday, she is incredibly attentive, and gets so excited by the adventure she helps create,... See more
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Wanted to book a weekend break in Barcelona for next year. We knew roughly where we wanted to be, what type of accommodation, nice balcony room etc. Steph was fantastic at finding what we wanted withi... See more
Company replied
Steph was extremely helpful and friendly. She was able to look at different options as the original plan changed Can't want to go on this amazing holiday :)
Company replied
Steph never fails to provide me with the best service. Always personal, attentive, informative and honest. Steph is always very patient with my questions and goes above and beyond to book my family th... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Steph Haden, TF5, Telford, United Kingdom
- 1743816870
4.9
Excellent
205 reviews
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Steph was amazing and made the process…
Steph was amazing and made the process seamless and friendly.
January 30, 2024
Reply from Hays Travel - Steph Haden
Thank you for taking the time to leave me a review Fay. It was a pleasure to help you and i look forward to hearing all about your cruise :-)
Brilliant personal service
Very helpful and made sure we booked the holiday we wanted. Answered all questions quickly and made the process very easy. Thanks Steph
January 18, 2024
Reply from Hays Travel - Steph Haden
Hi Joanne, thank you so much for taking the time to leave me a review. I'll be very much looking forward to hearing all about your adventures :-)
Steph was very helpful in finding me a…
Steph was very helpful in finding me a holiday. Can’t fault the service, very informative and found me the best hotel for the location I needed will definitely be using again. X
January 20, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for your review Chelsea. I'm so pleased I was able to help you find a hotel that suited your families needs in a location that worked for you all :-) x
Steph was excellent found a break away…
Steph was excellent found a break away for a group of ladies just what we wanted very helpful and professional
January 15, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for your review Geraldine. It was a pleasure to help you all and I'm sure you'll have a fabulous time away, I look forward to hearing all about it :-)
Steph is extremely knowledgeable and…
Steph is extremely knowledgeable and very approachable
January 9, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for your review Gill, it's always a pleasure to help you :-)
Steph went above and beyond.
Steph went above and beyond, in helping us book our perfect holiday to Munich,all areas and dates were explored, to fit our needs and requirements. She got us an amazing deal that we couldn’t find anywhere else, a real bargain. Steph is very professional, polite, friendly, an all round great lady. I was so giddy to arrive home today to our holiday documents, and a surprise yummy bar of chocolate enclosed. Thank you Steph, we are really grateful for your kindness. Michelle p
January 6, 2024
Unprompted review
Reply from Hays Travel - Steph Haden
Thank you so much for your review Michelle. It was a pleasure to help you and your family find the trip that was right for you and fit in around other commitments. I look forward to heating all about it, and glad you enjoyed the chocolate! :-)
Very pleased with our latest booking😊😊
Yet again we received excellent service and the best of help from Steph Haden,Hays travel representive,Just booked our winter holiday with her.Once again went out of her way to give us the best of help to sort out our booking.
Highly recommended😊😊
January 5, 2024
Reply from Hays Travel - Steph Haden
Thank you so much for your review Pauline and your repeat custom. It is always a pleasure to help you both and I love hearing all about your holidays :-). Thank you again for booking with me.
Family Holiday Booked with Ease.
Steph was brilliant she listened to what we had in mind and came up with a selection of location options to try and meet our requirements.
Once we finialsed our itinerary she then went and priced a variety of different hotels etc. so we could chose which we liked the most.
Booking was then easily done and confirmed.
December 18, 2023
Reply from Hays Travel - Steph Haden
Thank you so much for your review Shellie. It was a pleasure to help your family find the perfect itinerary to suit you all. I very much look forward to hearing all about it :-)
Steph is absolutely fantastic
Steph is absolutely fantastic, she looked after every single detail of our holiday and I will 100% be using for our future adventures
December 8, 2023
Reply from Hays Travel - Steph Haden
Thank you so much for taking the time to leave me a review. It's been an absolute pleasure to help you find the holiday that's right for you. I look forward to hearing all about it :-)
What can I say, Steph is the Best!
What can I say? You need Steph to organise your holiday! No ifs, no buts, you will not regret entrusting your next holiday booking to Steph. She has quickly become our go to agent for our family holidays and we’ve had no hesitation in recommending her to friends and family who have also found out just what a diamond she is.
Steph has always gone above and beyond in finding us the perfect holiday. Whether it’s a special Birthday trip to New York or a fabulous family getaway to Lanzarote that thrilled children and adults alike or a cheeky short break away somewhere hot by the pool.
We can’t thank Steph enough for all the great holidays we’ve had so far, or the great ones we know she will find us in the future.
Thank you, Steph!
July 24, 2023
Unprompted review
Reply from Hays Travel - Steph Haden
Thank you so much Stu for taking the time to leave me a review. It is always an absolute pleasure to be able to help you and family find the perfect holiday to suit you all and to hear your feedback afterwards on how much you've enjoyed yourselves. It's also been a pleasure to help your friends and family find their perfect trips too :-)
Steph is very friendly and helpful
Steph is very friendly and chatty, super helpful and after a bad experience with a TA on our last cruise I feel a lot more comfortable with our upcoming booking. Would highly recommend booking with Steph.
November 1, 2023
Reply from Hays Travel - Steph Haden
Thank you so much for your review Annie, I'm so pleased to hear that after a bad experience with a previous TA I have made this experience much more pleasant for you. I look forward to hearing all about your cruise :-)
Reply from Hays Travel - Steph Haden
Thank you so much for taking the time to leave me a review, it is always appreciated :-)
Great service
We have now booked three holidays through Steph. First one was Disney which is an overwhelming holiday for the first time and the holiday was faultless. We are looking forward to our next breaks. Always find Steph helpful and the right amount of information given.
October 8, 2023
Reply from Hays Travel - Steph Haden
Thank you so much for your review, it's been a pleasure to find the right holidays to suit you and your family. I was so pleased you had such an amazing time at Disney :-)
Steph was fantastic
Steph gave us a few options which all match our search criteria. No hard sell but got us an amazing deal for us to look forward to!
October 8, 2023
Reply from Hays Travel - Steph Haden
Thank you so much for your review, it was a pleasure to help you and your family find the holiday that was right for you all :-)
Steph was helpful
Steph was helpful. I’d already seen a getaway break. But she also gave us options for the same break turns out for not much more money we could have longer. (better flight times)
Thank you for your help and advice.
October 6, 2023
Reply from Hays Travel - Steph Haden
Thank you so much for your review Laura, I'm so pleased I was able to get you a better flight time to get you longer away :-)
Excellent service from Steph for our…
Excellent service from Steph for our second holiday booking with her and Hays.
Very knowledgeable with great access to offers and extras that don’t seem to be available direct.
Provided the holiday we were looking for with additional extras at less than we expected.
Great service, will book with Steph and Hays everytime.
September 13, 2023
Reply from Hays Travel - Steph Haden
Thank you so much for taking the time to leave me a review. It's been a pleasure to help you with both of your holidays and I look forward to helping you again in future :-)
The best!
Steph has been amazing! She’s made the process of booking so quick and easy, I’ve not had to worry about a thing. Highly recommend to anyone :)
September 27, 2023
Reply from Hays Travel - Steph Haden
Thank you so much for taking the time to leave me a review. I'm glad to hear I made the process so easy for you :-)
Steph is superb
Steph is superb! A true expert for whom nothing is too much trouble. We have the longest list of preferences but she always finds the perfect holiday for us which more than matches our needs. I can't recommend her more highly
September 23, 2023
Reply from Hays Travel - Steph Haden
Thank you so much for taking the time to leave me a review Fliss. It's always a pleasure to help you and your family find the right holiday to suit you all :-)
Faultless service
Just booked another holiday with Hays and received more excellent customer service.
Thanks again Steph.
September 1, 2023
Reply from Hays Travel - Steph Haden
Thanks so much for your support Clive and for leaving me another great review :-)
Steph gave my friend and I excellent…
Steph gave my friend and I excellent advice on where to stay on Madeira. We were very efficiently led through the booking payment and seats on our flight. She had emailed us a short list of hotels beforehand. It was all done and dusted without any complications. Excellent and personal service.
August 4, 2023
Reply from Hays Travel - Steph Haden
Hi Gill, thank you so much for taking the time to leave me a review. It was a pleasure to help you both find the hotel that was right for you and I hope you have the most fantastic time :-)
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