Steph is not on an amazing travel agent, but what makes her extra special is she genuinely cares about your holiday, she is incredibly attentive, and gets so excited by the adventure she helps create,... See more
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Wanted to book a weekend break in Barcelona for next year. We knew roughly where we wanted to be, what type of accommodation, nice balcony room etc. Steph was fantastic at finding what we wanted withi... See more
Company replied
Steph was extremely helpful and friendly. She was able to look at different options as the original plan changed Can't want to go on this amazing holiday :)
Company replied
Steph never fails to provide me with the best service. Always personal, attentive, informative and honest. Steph is always very patient with my questions and goes above and beyond to book my family th... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Steph Haden, TF5, Telford, United Kingdom
- 1743816870
4.9
Excellent
205 reviews
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Reply from Hays Travel - Steph Haden
Hi Gill, thank you so much for taking the time to leave me a review. It was a pleasure to help you and your friend and I hope you both have a fabulous time :-)
Always professional never had any…
Always professional never had any problems or issues with any holidays i have booked
July 29, 2023
Reply from Hays Travel - Steph Haden
Hi Tina, thank you for taking the time to leave me a review. It's always a pleasure to assist you with your holidays :-)
Steph was super helpful
Steph was super helpful and very informative with what I was after, giving me lots of options with what i book with her
August 6, 2023
Reply from Hays Travel - Steph Haden
Thank you so much for leaving me a review. It was a pleasure to help you find the cruise that was right for you both :-)
Just booked our first ever cruise with…
Just booked our first ever cruise with Steph. She made it so easy, we would never have booked anywhere if we were looking on our own. We can contact her anytime if we have any questions. Thank you Steph
August 4, 2023
Reply from Hays Travel - Steph Haden
Thank you so much for your review. It was a pleasure to help you find your first cruise and I'm sure it won't be your last one! :-)
Booking a holiday
Made booking easy and very helpful and friendly. Questions asked and were answered as best as she knew. Given all details within a short while after confirmation of booking.
July 31, 2023
Reply from Hays Travel - Steph Haden
Thank you so much for taking the time to leave me a review. It was a pleasure to be able to help you :-)
Another successful booking.
We booked again with Steph and received excellent service and are happy to recommend her to family and friends. A great service from choosing resort, hotel and car parking.
July 15, 2023
Reply from Hays Travel - Steph Haden
Hi Diane, thank you for booking with me again. It was a pleasure to help you both find another fantastic holiday :-)
Honeymoon
We booked our honeymoon through Steph who was very patient whilst we changed our minds a few times. Steph was able to suggest holidays based on what we wanted and was more than happy to look for others until we found the perfect one! Thanks Steph :)
July 8, 2023
Reply from Hays Travel - Steph Haden
Hi Hana, thank you so much for your review. It was an absolute pleasure to help you both to find your perfect honeymoon, I can't wait to see your photos! :-)
It was a pleasure dealing with Steph
It was a pleasure dealing with Steph, she made sure everything was sorted and ready for our cruise in June this year.
Since it was our first cruise, there were many things we wasn't sure however it was never a problem helping us. So glad that Steph was there, looking forward to booking another holiday with Steph soon.
June 17, 2023
Unprompted review
Reply from Hays Travel - Steph Haden
Thank you Dominic for taking the time to leave me a review. It was a pleasure to assist you and your family and I'm so pleased you enjoyed your first cruise experience :-)
Steph ensured I had the best deal
Steph ensured I had the best deal, and she listened to my requirements and made the whole process seamless
June 19, 2023
Reply from Hays Travel - Steph Haden
Hi Ishbel, thank you so much for taking the time to leave me a review. It was a pleasure to help you to find another family holiday :-) thank you for your continued support x
Reply from Hays Travel - Steph Haden
Hi Rachel, thank you for taking the time to leave me a review :)
Kind regards, Steph
Holiday booking with Steph Haden
I have booked my last few trips with Steph and will continue to use her for all my holidays bookings.
She is polite and professional and goes out of her way to help.
Thank you for making my holiday bookings enjoyable and not stressful
June 8, 2023
Reply from Hays Travel - Steph Haden
Hi Rebekha, thank you so much for your lovely feedback. It's been a pleasure to help you find several holidays and lovely to know I've helped make the booking process an easy one :-)
Amazing customer service
Amazing customer service, and friendly.
I messaged Steph on the Sunday (didn’t expect her to reply as quick as she did but she did and she wasn’t even working but took the time on her day off to message me back and answer the questions I’d sent her. Then when she was at work the next day I had quick responses and lots of usefully information. We booked our belated honey/familymoon with her for April 2025 and can’t wait :D
Thanks again Steph!
May 21, 2023
Reply from Hays Travel - Steph Haden
Hi Hannah, thank you so much for taking the time to leave me a review and for booking through me.
It was a pleasure to be able to assist in finding you your honey/familymoon and I look forward to seeing your photos :-)
Kind regards,
Steph
Steph has booked 2 holidays for me
Steph has booked 2 holidays for me. She did an amazing job comparing deals and her support was amazing from start to finish.
May 11, 2022
Unprompted review
Reply from Hays Travel - Steph Haden
Hi Sarah, thank you so much for taking the time to leave me review. I'm so pleased to have been able to help you find your holidays.
Would highly recommend!
Steph was very professional, accommodating and thorough, we used Steph to book our family holiday with lots of requests and nothing was too much trouble, took the trouble out of booking a holiday, will definitely use again! Thank you
January 11, 2023
Unprompted review
Reply from Hays Travel - Steph Haden
Hi Josh, thank you so much for taking the time to leave me a review and for booking through me.
It was a pleasure to be able to assist in finding you your family holiday and I look forward to seeing your photos :-)
Kind regards,
Steph
Highly recommend Steph Haden
Steph booked our amazing Christmas city break to Prague. We gave Steph a rough idea of what we were looking for and she gave us lots of places to choose from, including some we had not considered ourselves, which was great. Nothing is too much trouble for Steph and she is extremely helpful and efficient. We were so pleased with Steph’s service we have just booked our summer holiday with her. Would highly recommend.
December 19, 2022
Unprompted review
Reply from Hays Travel - Steph Haden
Hi Sharon, thank you so much for taking the time to leave me a review and for booking through me.
It was a pleasure to be able to assist in finding you your Christmas break and a summer holiday.
Kind regards,
Steph
Highly recommended
Steph is absolutely fantastic! I cannot recommend her enough. We are on our 3rd holiday with Steph now and nothing is ever too small or too big. She is extremely friendly, helpful and thoughtful. Steph is considerate of everything we want and need but also honest with what she thinks and what is available. Thank you so much Steph for everything you do and I can’t wait to book the next one ☺️
May 9, 2023
Unprompted review
Reply from Hays Travel - Steph Haden
Hi Michelle, thank you so much for taking the time to leave me a review and for booking through me.
It was a pleasure to be able to assist in finding you your perfect holidays. Thank you for your continued support :-)
Kind regards,
Steph
Amazing service
Booked our holiday to Mauritius and Dubai with Steph. She was amazing and took all the stress out of booking flights, organising hotels and sorting out all our transfers. She was amazing abd I'll definitely be using Steph in the future
May 16, 2022
Unprompted review
Reply from Hays Travel - Steph Haden
Hi Joyce, thank you so much for taking the time to leave me a review and for booking through me.
It was a pleasure to be able to assist in finding you your perfect holiday and so pleased you had an amazing time.
Kind regards,
Steph
Mediterranean Cruise
We booked our cruise through Steph, she was very thorough and helpful all the way through. Always helpful when I had questions or queries. Would definitely recommend.
September 5, 2022
Unprompted review
Reply from Hays Travel - Steph Haden
Hi Carl, thank you so much for taking the time to leave me a review and for booking through me.
It was a pleasure to be able to assist in finding you your perfect cruise and I look forward to seeing your photos :-)
Kind regards,
Steph
Excellent service
Steph helped us to book a holiday of a life time, safari at a luxury resort in South Africa (one off the bucket list).
Steph was very helpful and nothing was too much trouble for her, kept us up to date and documentation sent through promptly, will definitely use Steph again to book our next adventure 👌🏻
April 4, 2023
Unprompted review
Reply from Hays Travel - Steph Haden
Hi Donna, thank you so much for taking the time to leave me a review and for booking through me.
It was a pleasure to be able to assist in booking your dream holiday and I look forward to seeing your photos :-)
Kind regards,
Steph
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