Craig who severed us in the Stirling store put no pressure on us to book right away. He gave us plenty of options and prices in the process of looking to book our trip to Disneyland Paris. We then fol... See more
Company replied
Location
Switch locationUnit 17 Marches Mall, The Thistles Shopping Centre, FK8 2EA Stirling, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amanda is a star. Understood exactly what we wanted and went out of her way to be helpful. Pleasant,polite and friendly - a thoroughly nice experience Thank you
Company replied
I had a real challenge for Matthew but he took the time to look through many possible options and although he was unable to get me the exact dates (due to direct flights stopping in October!) we ended... See more
Company replied
Excellent service. Kirsty was very very good and helpful. She managed to get us organised with a Cruise. Very knowledgeable and attention to detail was outstanding.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 17 Marches Mall, The Thistles Shopping Centre, FK8 2EA, Stirling, Scotland, United Kingdom
- 01786497286
4.9
Excellent
644 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from Stephenie
January 10, 2026
Reply from Hays Travel - Stirling
Thank you for your feedback John. It is very much appreciated - Craig, Assistant Manager
Very helpful took time to get good deal…
Very helpful took time to get good deal because price went up,wife has disability helped with getting a good seat on plane and transfer
January 18, 2026
Reply from Hays Travel - Stirling
Thank you for your time, patience & feedback Derek. It is very much appreciated - Craig, Assistant Manager
Would never go to any other travel agent
Staff are excellent,friendly and very knowledgeable
January 16, 2026
Reply from Hays Travel - Stirling
Hi John, Thanks for your feedback it's appreciated. Amanda Branch Manager.
Excellent as soon as we walked in
Excellent as soon as we walked in. Always put us first listened to our every word. Stephanie is credit to your company. Will definitely book our holidays with Hays from now on superb.
January 8, 2026
Reply from Hays Travel - Stirling
That is lovely feedback, thank you so much. I will make sure Stephanie sees this. Amanda Branch Manager
Once again
Once again , Craig made booking my holiday a pleasure . I know I’ll have nothing to worry about because it’s all been done for me. Thanks once again ?
January 8, 2026
Reply from Hays Travel - Stirling
It's our pleasure Ann. Thank you for coming to us everytime. Amanda Branch Manager
Good service knowledgeable staff easy…
Good service knowledgeable staff easy booking experience insurance and car parking also booked look forward go back
January 13, 2026
Reply from Hays Travel - Stirling
Hi Francis, thank you for the great feedback. Amanda Branch Manager
Reply from Hays Travel - Stirling
Thanks for your feedback Isobel, it's greatly appreciated. Regards - Craig, Assistant Manager
Amanda was extremely knowledgeable…
Amanda was extremely knowledgeable taking time to discuss our requirements and explain our options. She researched the various elements and giving us the different prices with carriers and hotels. When contacting the cruise company she ascertained the availability assisting us to make an informed choice
January 10, 2026
Reply from Hays Travel - Stirling
Thanks for your feedback Anne, it's greatly appreciated. Regards - Craig, Assistant Manager
Craig was absolutely brilliant he…
Craig was absolutely brilliant he couldn't do enough to help us. I'm very pleased with the service I get when I book a holiday with hays.
January 10, 2026
Reply from Hays Travel - Stirling
Hi Marlene, thank you for coming back to us again and for the great feedback. Amanda Branch Manager
Excellent
Excellent service, very professional and friendly. Kirsty made everything easy and stress free and found exactly what we wanted. Highly recommended!
January 10, 2026
Unprompted review
Reply from Hays Travel - Stirling
Thank you so much for the feedback, it is lovely to read. Amanda Branch Manager
Wouldn’t go anywhere else
Everyone is always very friendly and helpful whether in the store or on the phone. Amanda always ensures I get the best price for my holiday and goes the extra mile to help me.
Can’t thank everyone enough for all their help over the years.
January 4, 2026
Reply from Hays Travel - Stirling
Hi Karen, Thank you for being a loyal customer and coming back to us everytime. It really is appreciated. Amanda Branch Manager.
Very helpful
Very helpful - Stephanie found us all the information we needed & we went ahead with our booking - happy customers.
January 6, 2026
Reply from Hays Travel - Stirling
Thanks so much for the feedback, I'll make sure Stephanie sees this. Amanda Branch Manager.
Friendly helpful staff
December 31, 2025
Reply from Hays Travel - Stirling
Thank you so much for your feedback, it is appreciated. Amanda Branch Manager.
Kirsty and Amanda are SUPERSTARS
Kirsty and Amanda were fantastic in helping us choose the best option and booking for our honeymoon. Will defo be booking another one soon!
December 24, 2025
Reply from Hays Travel - Stirling
It was a pleasure to be involved in such a special holiday. Amanda, Branch Manager
Reply from Hays Travel - Stirling
Thank you so much for your feedback, it is appreciated. Amanda Branch Manager.
Experienced and friendly service
We have repeatedly booked with Hays in Stirling always sitting down with Craig the assistant manager. He reviews our ideas and then sorts out the practical parts of the booking. We trust Craig at Hays, Stirling - over many years of booking holidays we have never before returned to the same agent so often.
November 29, 2025
Reply from Hays Travel - Stirling
Thank you so much for your feedback and for coming back to us time and time again. Amanda Branch Manager.
Friendly staff
Friendly staff, patient and took time to fond us the we
best deal for the dates we wanted.
December 6, 2025
Reply from Hays Travel - Stirling
Thank you so much for taking the time to give feedback, it's very much appreciated. Craig - Assistant Branch Manager
Very professional and great mannered…
Very professional and great mannered staff, nothing was too much for them in finding my perfect holiday. Special thanks to Amanda and Craig for getting me sorted x
November 28, 2025
Reply from Hays Travel - Stirling
Hi Claire, many thanks for the feedback. Much appreciated, Amanda Branch Manager
Good experience
All ways book with hay in the stirling branch and with Craig he nose what I want
November 26, 2025
Reply from Hays Travel - Stirling
Hi John, Thanks for the feedback. Much appreciated, Amanda Branch Manager
very efficient helpful
November 25, 2025
Reply from Hays Travel - Stirling
Thank you so much for taking the time to give Matthew feedback, it's very much appreciated. Amanda Branch Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.