Absolutely fantastic service from Caroline at Hays Travel Stranraer. She was so friendly and helpful and nothing was any trouble. First-class customer service from start to finish — I wouldn’t hesitat... See more
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Absolutely fantastic service from Caroline at Hays Travel Stranraer. She was so friendly and helpful and nothing was any trouble. First-class customer service from start to finish — I wouldn’t hesitat... See more
Company replied
Could not recommend Hays Travel in Stranraer more than I already do! Especially Sarah, she is so lovely. We have used Hays for many years now and they always give you the warmest welcome. Booking o... See more
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All the staff are so friendly and helpful in stranraer store Chloe who was our agent went above and beyond organising our upcoming holiday so friendly helpful and had endless scrolling, and reco... See more
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From the moment I walked into the shop all of the girls were friendly and made me feel very welcome. Nothing was any trouble. Chloe was especially helpful giving me so much universal advice about c... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
20 Bridge Street, DG9 7NS, Stranraer, United Kingdom
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All the staff were very helpful and efficient - great service!

Reply from Hays Travel - Stranraer
Once again perfect service and very friendly staff

Reply from Hays Travel - Stranraer
From the moment I walked into the shop all of the girls were friendly and made me feel very welcome. Nothing was any trouble. Chloe was especially helpful giving me so much universal advice about cruising. Her knowledge was second to none and if she was unsure about any of the unusual questions I asked, she delved deeper to find the answer.
Thank you so much for all of your help girls, now looking forward to our fly, cruise stay in Croatia

Reply from Hays Travel - Stranraer
We were looking for a cruise for 7 nights
Somewhere nice April or May and that's all the information we gave
The staff member Mallisa contacted us and sent three lovely cruises that she felt would meet our needs we were spoilt for choice once we decided Mallisa got to work booking great flight times and organising over night hotel stay and car parking for the week she got a great deal with some extras including a window cabin and onboard spend well done hays travel would recommend and will certainly be using them again for our future holidays

Reply from Hays Travel - Stranraer
Ladies were extremely helpful. They helped set up the app. They answered all my questions.

Reply from Hays Travel - Stranraer
Sarah McIntyre was the lady who helped me - and she was amazing!!! I will never use another agency again!

Reply from Hays Travel - Stranraer
Fantastic service from Sarah in Stranraer branch, booked quickly with excellent information about the holiday

Reply from Hays Travel - Stranraer
Caroline is always helpful and friendly, when I go in giving basic details of my requirements she has a great knowledge and offers options and suggests things I maybe hadn't considered. Always tries to get the best deals available.

Reply from Hays Travel - Stranraer
Would not book with anyone else. The girls are fantastic, take time over your holiday never any presure. Excellent service.

Reply from Hays Travel - Stranraer
Chloe was absolutly fantastic helped in every way possible for a less stressful booking of my holiday very polite and helpful. All in great company and all staff helpful 😀

Reply from Hays Travel - Stranraer

Reply from Hays Travel - Stranraer
Stranraer branch go above and beyond, first class service from everyone. They are always so helpful.

Reply from Hays Travel - Stranraer
Sarah was very helpful and made booking our trip simple and stress free whilst ensuring we were fully aware of what we were booking.

Reply from Hays Travel - Stranraer
The lady I spoke to was very helpful and very professional. She processed a voucher for me over the phone and emailed it to my Sister for your wedding present.

Reply from Hays Travel - Stranraer
Chloe especially but all the staff at Stranraer branch were very helpful and professional.
Thank you

Reply from Hays Travel - Stranraer

Reply from Hays Travel - Stranraer
Superb as always. Trusted and best travel agent which is why i always use them

Reply from Hays Travel - Stranraer
Christine was very courteous and helpful. She guided us very positively and professionally, so looking forward to a nice holiday in Krakow. Im sure she is an asset to Hays Travel.

Reply from Hays Travel - Stranraer
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