Hays Travel - Stranraer Reviews 

376
TrustScore 5 out of 5

4.9

20 Bridge Street, DG9 7NS Stranraer, GB


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Rated 5 out of 5 stars

Absolutely fantastic service from Caroline at Hays Travel Stranraer. She was so friendly and helpful and nothing was any trouble. First-class customer service from start to finish — I wouldn’t hesitat... See more

Company replied

Rated 5 out of 5 stars

Could not recommend Hays Travel in Stranraer more than I already do! Especially Sarah, she is so lovely. We have used Hays for many years now and they always give you the warmest welcome. Booking o... See more

Company replied

Rated 5 out of 5 stars

All the staff are so friendly and helpful in stranraer store Chloe who was our agent went above and beyond organising our upcoming holiday so friendly helpful and had endless scrolling, and reco... See more

Company replied

Rated 5 out of 5 stars

From the moment I walked into the shop all of the girls were friendly and made me feel very welcome. Nothing was any trouble. Chloe was especially helpful giving me so much universal advice about c... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 20 Bridge Street, DG9 7NS, Stranraer, United Kingdom

  • 01776507009

4.9

Excellent

TrustScore 5 out of 5

376 reviews

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4.9

All reviews

(376)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

All the staff were very helpful and…

All the staff were very helpful and efficient - great service!

September 6, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure getting your holiday all booked up! Melissa :)

Rated 5 out of 5 stars

First class knowledge and service

From the moment I walked into the shop all of the girls were friendly and made me feel very welcome. Nothing was any trouble. Chloe was especially helpful giving me so much universal advice about cruising. Her knowledge was second to none and if she was unsure about any of the unusual questions I asked, she delved deeper to find the answer.
Thank you so much for all of your help girls, now looking forward to our fly, cruise stay in Croatia

August 30, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure helping you book your cruise. Many thanks Chloe :)

Rated 5 out of 5 stars

HAPPY CRUISING

We were looking for a cruise for 7 nights
Somewhere nice April or May and that's all the information we gave
The staff member Mallisa contacted us and sent three lovely cruises that she felt would meet our needs we were spoilt for choice once we decided Mallisa got to work booking great flight times and organising over night hotel stay and car parking for the week she got a great deal with some extras including a window cabin and onboard spend well done hays travel would recommend and will certainly be using them again for our future holidays

August 28, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank you so much for your 5 star review, I really appreciate it. It was my pleasure booking your holiday, Melissa.

Rated 5 out of 5 stars

Ladies were extremely helpful

Ladies were extremely helpful. They helped set up the app. They answered all my questions.

August 24, 2025
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Reply from Hays Travel - Stranraer

Thank-you so much for your lovely 5 star review, it was my pleasure booking your holiday. Caroline

Rated 5 out of 5 stars

Stranraer’ Sarah

Sarah McIntyre was the lady who helped me - and she was amazing!!! I will never use another agency again!

August 24, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you so much for your lovely 5 star review, it was my pleasure booking your holiday :) Sarah

Rated 5 out of 5 stars

Excellent service

Fantastic service from Sarah in Stranraer branch, booked quickly with excellent information about the holiday

August 16, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday :) Sarah

Rated 5 out of 5 stars

Helpful and friendly with great knowledge

Caroline is always helpful and friendly, when I go in giving basic details of my requirements she has a great knowledge and offers options and suggests things I maybe hadn't considered. Always tries to get the best deals available.

August 12, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you so much for your lovely 5 star review, it was my pleasure booking your holiday :) Caroline

Rated 5 out of 5 stars

Would not book with anyone else

Would not book with anyone else. The girls are fantastic, take time over your holiday never any presure. Excellent service.

August 6, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Melissa :)

Rated 5 out of 5 stars

Chloe was absolutly fantastic helped in…

Chloe was absolutly fantastic helped in every way possible for a less stressful booking of my holiday very polite and helpful. All in great company and all staff helpful 😀

August 5, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank you for your 5 star review. It was my pleasure booking your holiday! Chloe :)

Rated 5 out of 5 stars

Last minute getaway

Excellent service, very informative good value, thanks Sarah

August 8, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Sarah :)

Rated 5 out of 5 stars

Sarah was very helpful and made booking…

Sarah was very helpful and made booking our trip simple and stress free whilst ensuring we were fully aware of what we were booking.

July 23, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Sarah :)

Rated 5 out of 5 stars

The lady I spoke to was very helpful…

The lady I spoke to was very helpful and very professional. She processed a voucher for me over the phone and emailed it to my Sister for your wedding present.

July 30, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you so much for your lovely 5 star review, it was my pleasure to help you with your gift card purchase :) Chloe

Rated 5 out of 5 stars

Chloe especially but all the staff at…

Chloe especially but all the staff at Stranraer branch were very helpful and professional.
Thank you

July 24, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review. It was my pleasure booking your holiday :) Chloe

Rated 5 out of 5 stars

Holiday

Chloe was very helpful, nothing was too much trouble.

July 24, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review. It was my pleasure booking your holiday :) Chloe

Rated 5 out of 5 stars

Superb as always

Superb as always. Trusted and best travel agent which is why i always use them

July 1, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday :) Chloe

Rated 5 out of 5 stars

Christine was very courteous and…

Christine was very courteous and helpful. She guided us very positively and professionally, so looking forward to a nice holiday in Krakow. Im sure she is an asset to Hays Travel.

June 29, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank you for your lovely review, Maureen. We hope you have a lovely holiday when it comes around. Sarah

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