Hays Travel - Stranraer Reviews 

376
TrustScore 5 out of 5

4.9

20 Bridge Street, DG9 7NS Stranraer, GB


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Rated 5 out of 5 stars

Absolutely fantastic service from Caroline at Hays Travel Stranraer. She was so friendly and helpful and nothing was any trouble. First-class customer service from start to finish — I wouldn’t hesitat... See more

Company replied

Rated 5 out of 5 stars

Could not recommend Hays Travel in Stranraer more than I already do! Especially Sarah, she is so lovely. We have used Hays for many years now and they always give you the warmest welcome. Booking o... See more

Company replied

Rated 5 out of 5 stars

All the staff are so friendly and helpful in stranraer store Chloe who was our agent went above and beyond organising our upcoming holiday so friendly helpful and had endless scrolling, and reco... See more

Company replied

Rated 5 out of 5 stars

From the moment I walked into the shop all of the girls were friendly and made me feel very welcome. Nothing was any trouble. Chloe was especially helpful giving me so much universal advice about c... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 20 Bridge Street, DG9 7NS, Stranraer, United Kingdom

  • 01776507009

4.9

Excellent

TrustScore 5 out of 5

376 reviews

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4.9

All reviews

(376)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant Service

Caroline was really helpful and spent ages trying various options before she found one that suited our needs. I would definitely use Hays Travel again and recommend them to others.

June 29, 2025
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review. It was my pleasure booking your holiday. Caroline

Rated 5 out of 5 stars

Great experience

Caroline was most helpful in arranging our cruise and talked it through explaining as we went along

June 21, 2025
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Reply from Hays Travel - Stranraer

Many thanks for your lovely 5 star review. It was my pleasure booking your holiday. Caroline

Rated 5 out of 5 stars

Recommendation

I, with a friend booked a cruise and I was completely satisfied. Unfortunately the holiday was cancelled and I can only commend Chloe for the manner she handled a difficult situation.

June 14, 2025
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Reply from Hays Travel - Stranraer

Many thanks for your lovely 5 star review, we really appreciate and I hope we can help you in the future if you would like to book anything else. Chloe :)

Rated 5 out of 5 stars

2nd year in a row that Sarah has helped…

2nd year in a row that Sarah has helped book our family holiday. Service with a smile that takes all the stress out of booking. Answered every query and more! I will always use Hays when booking holidays, local custom that keeps a fantastic bunch of girls in a job. I can't wait for bev to flog me the travel card next 😄 10/10

June 8, 2025
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Reply from Hays Travel - Stranraer

Thank you so much for your lovely review, Ashley :) I hope you have the best holiday when it comes around and I'm sure Bev will be in touch soon! Sarah

Rated 5 out of 5 stars

Thank you Sarah

Thank you Sarah you have been so helpful especially when I wasn't very confident in booking my holiday by myself. I have alot of anxiety and and other mental health issues and Sarah was nothing but patient and supportive making my experience so easy and relaxed. She was also brilliant when my mum went in to get travel money and helped her to set up her travel card helping to put her mind at ease.

June 5, 2025
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Reply from Hays Travel - Stranraer

Thank you so much for your lovely review, Hannah. I really hope you have a lovely holiday when it comes around. Sarah

Rated 5 out of 5 stars

Melissa was very attentive

Melissa was very attentive, very knowledgeable. Listened to every detail and worked hard to find the perfect holiday! 10/10 service thank you so much

June 10, 2025
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Reply from Hays Travel - Stranraer

Thank you for your lovely 5 star review. It was my pleasure booking your holiday. Melissa

Rated 5 out of 5 stars

Helpful staff

Both Sarah and Melanie were very helpful.

June 7, 2025
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Reply from Hays Travel - Stranraer

Thank you for your lovely 5 star review. We are very happy we got you all sorted for your trip. Melissa.

Rated 5 out of 5 stars

Caroline could not have done enough to…

Caroline could not have done enough to talk and create our holiday needs and look after our youngest son who is autistic

May 25, 2025
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Caroline

Rated 5 out of 5 stars

Sarah our travel assistant was totally…

Sarah our travel assistant was totally professional and efficient how she dealt with our requirements to actually booking our holiday.

May 16, 2025
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Reply from Hays Travel - Stranraer

Thank you so much for the lovely 5* review. It was my pleasure booking your holiday! Sarah

Rated 5 out of 5 stars

As always slick effortlessly delivered…

As always slick effortlessly delivered with such a personal touch by Melisa and the staff
Thanks

Bryan and Natalie

May 1, 2025
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Reply from Hays Travel - Stranraer

Thank you for your lovely review, it was my pleasure getting you booked up. Melissa

Rated 5 out of 5 stars

Cruise

Chloe was excellent I told her what I wanted and she came up with different options, she was enthusiastic without being pushy. All in all a great experience 10 out of 10

April 9, 2025
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Reply from Hays Travel - Stranraer

Thank you so much for the lovely 5* review, I was happy we managed to get you all booked up :) Chloe

Rated 5 out of 5 stars

fantastic customer care from Sarah

fantastic customer care from Sarah . Helped me chose the best hotel to suit all our needs as a family of 3. Quick at responding to messages all in all great service given. ( Hayes Stranraer.)

April 1, 2025
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Reply from Hays Travel - Stranraer

Thank you for your lovely review, Claire :) It was my pleasure getting you all booked up. Sarah

Rated 5 out of 5 stars

Great customer service

Took in a list of what we wanted for our trip. Chloe said she would look in to it for us and she delivered exactly what we wanted. Had our holiday booked within a few hours. Great customer service as always.

March 28, 2025
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Chloe :)

Rated 5 out of 5 stars

Professional

Professional, friendly, helpful and knowledgeable. A very good experience

March 25, 2025
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Caroline

Rated 5 out of 5 stars

Sarah gave great personal information…

Sarah gave great personal information about Berlin and booked us just what we were looking for. Great service

March 22, 2025
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking you your holiday :) Sarah

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