Absolutely fantastic service from Caroline at Hays Travel Stranraer. She was so friendly and helpful and nothing was any trouble. First-class customer service from start to finish — I wouldn’t hesitat... See more
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Absolutely fantastic service from Caroline at Hays Travel Stranraer. She was so friendly and helpful and nothing was any trouble. First-class customer service from start to finish — I wouldn’t hesitat... See more
Company replied
Could not recommend Hays Travel in Stranraer more than I already do! Especially Sarah, she is so lovely. We have used Hays for many years now and they always give you the warmest welcome. Booking o... See more
Company replied
All the staff are so friendly and helpful in stranraer store Chloe who was our agent went above and beyond organising our upcoming holiday so friendly helpful and had endless scrolling, and reco... See more
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From the moment I walked into the shop all of the girls were friendly and made me feel very welcome. Nothing was any trouble. Chloe was especially helpful giving me so much universal advice about c... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
20 Bridge Street, DG9 7NS, Stranraer, United Kingdom
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Very friendly...very helpful and made our booking so easy. Will use stranraer in the future.....Thank-you

Reply from Hays Travel - Stranraer
Sarah always makes our experience excellent. That's why we continue going back. We have now booked 4 holidays in the last year and it's because of the excellent experience. 5 star 🌟 all the way.

Reply from Hays Travel - Stranraer
A hassle free experience and Caroline is so helpful when booking. A first class asset to your company

Reply from Hays Travel - Stranraer
Sarah noted all my requirements and found a suitable holiday very quickly.

Reply from Hays Travel - Stranraer

Reply from Hays Travel - Stranraer
Very helpful and made things easy to understand

Reply from Hays Travel - Stranraer

Reply from Hays Travel - Stranraer
I was very impressed with the Stranraer branch as soon as I walked in. The atmosphere was very welcoming.
Melissa was extremely helpful and went the extra mile to answer my questions/concerns. She is an absolute credit to your Company

Reply from Hays Travel - Stranraer
Chloe was amazing. She listened to all our needs and found us our perfect holiday.

Reply from Hays Travel - Stranraer
Excellent service. Helpful and patient advice Nothing was too much trouble.

Reply from Hays Travel - Stranraer
All staff at Hays Travel Stranraer are very professional and helpful. Chloe spent so much time with me and advising me on holidays etc, nothing was a problem to her. Thank you Chloe

Reply from Hays Travel - Stranraer

Reply from Hays Travel - Stranraer
Mellissa goes above & beyond to make sure you get the holiday you need. That’s the second one I’ve had of her and she really makes it stress free books and adds the whole thing in and well explains the whole package to you. I wouldn’t go any wear else for a holiday now. And all the ready of the team are fantastic too. Great wee team in the Stranraer branch.

Reply from Hays Travel - Stranraer
Employee very knowledgeable,nothing was a bother to her and she kept looking for best deals.Her advice and professionalism was second to none.Would recommend dealing with this company.

Reply from Hays Travel - Stranraer
All booked without any hassle. Very professional and helpful

Reply from Hays Travel - Stranraer
Friendly helpful service as always from the girls in Stranraer, highly recommend!

Reply from Hays Travel - Stranraer
Very helpful and efficient service,,recognising us as previous customers and asking about our previous holiday,,interested in our review and why we thought so,,

Reply from Hays Travel - Stranraer
Thank you to Sarah who took care of our reservations (and us).
Going the extra mile trying to obtain all we required.

Reply from Hays Travel - Stranraer
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