From walking through the door I was greeted with kindness from the lovely Dionne. She helped me with choosing my holiday. I had a small window of dates as it was a late booking but for my 60th birthda... See more
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We booked a 2nd holiday with Hayes in Doxford Park, in the same weekend. They gave us a great deal, great service and a real confidence with their knowledge and booking process. I can honestly say wit... See more
Company replied
We felt to be made very comfortable .Staff very helpful and listened to what we wanted never felt rushed. Hence we booked a holiday and now cant wait to go. So thank you to Joane at Doxford holiday sh... See more
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I was away from home and found a holiday on line that I wanted I phoned my local branch to see i f thay could match the deal on line.Thay asked if thay could ring me back while thay checked holiday f... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 William Doxford Centre, SR3 2NE, Sunderland, United Kingdom
- 01914327250
5.0
Excellent
1K reviews
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The team at hays,Morriston can't do…
The team at hays,Morriston can't do enough for you. very helpful with good knowledge about holidays given them five stars.
April 23, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you so much Gail for your lovely review - Joanne :)
Reply from Hays Travel - Sunderland Doxford Park
Thank you for your very kind review and for booking with us! - Freya :)
Reply from Hays Travel - Sunderland Doxford Park
Thank you Kenneth for your very kind review! A lovely trip to look forward to. I am sure we will see you again - Dionne!
Hays Doxford park
We book regularly with hays travel in Sunderland Doxford park.
The staff are regularly in touch with us about deals and offers.
Leah is our go to girl.
She knows exactly what we want and goes above and beyond just like all the staff.
April 21, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you very much for your kind review! Another lovely trip to look forward to Stephanie - Leah :)
Jackie in the sunderland doxford park…
Jackie in the sunderland doxford park branch was brilliant. Very knowledgeable and a pleasure to deal with last few visits. Shes a credit to your company.
April 21, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your lovely feedback it is really appreciated.
Excellent service from Dionne at…
Excellent service from Dionne at Doxford Park branch. She went above and beyond to help us secure our booking! Thank you
April 20, 2026
Reply from Hays Travel - Sunderland Doxford Park
Aw, thanks so much Heidi , lovely to see you again x Dionne
Easy holiday booking
All the staff at Doxford Park Sunderland are very very friendly and helpful. They make booking a holiday very enjoyable. Thank you to all the girls.
April 19, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you very much for your very kind review! A lovely trip to look forward to - Dionne :)
Very helpful and answered all questions…
Very helpful and answered all questions I asked very friendly
April 16, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you so much for your feed back - pleased you were happy with our service - Joanne
Warm welcome when we walked in the shop
Warm welcome when we walked in the shop
Joanne was very patient and knowledgeable
Booked a holiday , exactly what we were looking for
April 14, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your lovely feedback it is much appreciated -Joanne
The lady that took our booking was very…
The lady that took our booking was very helpfull she new what she was talking about any questions we had she answered them any queries she solved them well done
April 13, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your lovely review it really is appreciated -thanks again Dionne
Excellent as always
Dionne, as always looked after us making sure we got the best. Thank you!
April 10, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you Olivia , lovely comments and lovely to see you again - fab holiday for you - again Dionne x
Reply from Hays Travel - Sunderland Doxford Park
thank you so much for your kind review Maureen :)
Service from all the staff is…
Service from all the staff is 5star.always so helpful and your made to feel welcome. 👍
April 2, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks Michael for your lovely review - pleased you are happy with your next holiday - Dionne
As ever my Hays family always go above…
As ever my Hays family always go above and beyond
April 1, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks Val , lovely to see you again . And thank you for our chockie biscuits xx the girls
Reply from Hays Travel - Sunderland Doxford Park
thank you very much Janet for your kind review - Jo
Great service as always
Always great service I've booked holidays with most of the girls and they are all fab yesterday i booked with the lovely Joanne and she couldn't of been more helpful
March 31, 2026
Reply from Hays Travel - Sunderland Doxford Park
thank you so much donna for your kind review and booking with us again! Jo
Great service from Dionne
Dionne was great over the phone, listened to what I wanted, holiday booked and paid for very quickly.
March 22, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your lovely review -it is really very much appreciated thanks again
Reply from Hays Travel - Sunderland Doxford Park
Thanks so much for your kind comments - Dionne
Excellent Service
Friendly, very helpful assistants. Willing to look at several options to find the ‘best fit’ holiday. They booked seats and airport parking then sorted my insurance.
This is the third year I have used the Doxford Park Hays Travel.
March 25, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you so much for your kind comments and booking through us again! - Dionne :)
A brilliant service
A brilliant service , everything was booked and finalised in the 1 call.
March 18, 2026
Reply from Hays Travel - Sunderland Doxford Park
Thank you for your very kind review and for booking with us - Freya :)
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