Booked another holiday with Hays travel. Just went in for currency for holiday to Salou in 2 weeks time and came out having booked another holiday for 2027, the staff know what we want and what our p... See more
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Was absolutely demented trying to find the best deal online for a holiday. As me and my partner have 4 kids it was extremely difficult to find the right holiday for us. The staff at hays were amazi... See more
Company replied
I would highly recommend this travel agent. She was extremely pleasant, helpful and knowledgeable throughout the whole booking process. She took the time to listen to what I was looking for and made... See more
Company replied
Brilliant service once again delivered by Beth. Very professional, knew exactly what we wanted and came up with a great package. Thanks Beth 😀
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25c The Bridges, SR1 3LB, Sunderland, United Kingdom
- 01915438385
5.0
Excellent
1K reviews
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Booked many times with hays travel…
Booked many times with hays travel staff always friendly and helpful
April 17, 2026
Reply from Hays Travel - Sunderland The Bridges
Thankyou for your lovely feedback as its really appreciated.Vicky
Staff member was knowledgeable
Staff member was knowledgeable, efficient and friendly when we booked our first cruise. Very helpful.
Joanne very good.
April 21, 2026
Reply from Hays Travel - Sunderland The Bridges
thankyou so much for your feedback as its really appreciated. Joanne
Absolutely amazing
Absolutely amazing! Lorraine went above and beyond and managed to book an amazing holiday to Antalya Turkey for me and my family "THE SWIM UP ROOM THO!" Would highly recommend Hays Travel to anyone, and a big special thanks to Lorraine for her hard work and determination to get us the best deal possible 👌🏻 🌟🌟🌟🌟🌟
April 18, 2026
Reply from Hays Travel - Sunderland The Bridges
Thankyou so much for all your lovely words. I hope you have an amazing holiday.Lorraine
Great service and smooth process in…
Great service and smooth process in booking holiday start to finish.
April 18, 2026
Reply from Hays Travel - Sunderland The Bridges
Thankyou so much for your lovely feedback. Faith
Reply from Hays Travel - Sunderland The Bridges
Thankyou so much for your lovely feedback. Im sure you will have another amazing holiday Ava
Great service from good staff
April 18, 2026
Reply from Hays Travel - Sunderland The Bridges
Thankyou so much for your kind words. Vicky
Fantastic hays
It does not matter whenever you go into hays sunderland bridges the staff canot do enoughfor you booked 3 holidays this year and a fab holiday for nxt year more to come always with hays
March 25, 2026
Reply from Hays Travel - Sunderland The Bridges
Thankyou so much for your lovely comments. Vicky
Reply from Hays Travel - Sunderland The Bridges
Thankyou for taking the time to give your feedback as its really appreciated. Vicky
Reply from Hays Travel - Sunderland The Bridges
Thankyou so much for your lovely words . Joanne
Excellent service
Excellent service. Vicky was very friendly and worked extremely hard to find us the best price possible for our cruise.
April 14, 2026
Reply from Hays Travel - Sunderland The Bridges
Thankyou so much for your lovely review. Im sure you will have an amazing cruise. Vicky
Lovely staff
Lovely staff. Very helpful when choosing our family holiday for next year. Always book with hays travel wouldn't go anywhere else.
April 12, 2026
Reply from Hays Travel - Sunderland The Bridges
Hi, Thankyou so much for taking the time for your lovely feedback. Im positive you will have an amazing holiday. Vicky
The lady who did our travel insurance…
The lady who did our travel insurance was welcoming, friendly and very helpful, she explained everything to us.
Kerion who exchanged our money into Euros, was also the same. He was very professional, when he was starting to change our money, and a lady pushed in and was saying that the rate was better elsewhere, he stayed calm and composed explaining it depends on how much you exchange, then completed our transactions.
April 12, 2026
Reply from Hays Travel - Sunderland The Bridges
Hi , Thankyou so much for your lovely words and taking the time to give your feedback. Thankyou Joanne and Kieron
We were welcomed in with a smile and…
We were welcomed in with a smile and Ava was very pleasant and helpful. I had seen the holiday online and they did a price match. Also booked the airport car park at a good price.
April 10, 2026
Reply from Hays Travel - Sunderland The Bridges
Hi , Thankyou so much for your lovely feedback . Ava
Reply from Hays Travel - Sunderland The Bridges
Hi , Thankyou for taking the time to do your feedback. Lorraine
The girl we spoke to was very helpful…
The girl we spoke to was very helpful and friendly…
April 3, 2026
Reply from Hays Travel - Sunderland The Bridges
Thankyou so much for taking the time to give your feedback
Beth the consultant that booked our…
Beth the consultant that booked our holiday was lovely and very helpful
April 3, 2026
Reply from Hays Travel - Sunderland The Bridges
Thankyou so much for your lovely words. Beth
Family celebration …
I felt our family holiday was important to get right and Faith - who was my advisor went to great lengths to find us our perfect holiday .
March 27, 2026
Reply from Hays Travel - Sunderland The Bridges
Thankyou so much for all you feedback. Faith
The experience was very nice
The experience was very nice, All the information and advice given to me by Vicky was very helpful and she helped me to get what I wanted..
March 10, 2026
Reply from Hays Travel - Sunderland The Bridges
Hi
Thanks for your lovely review , we do appreciate you taking the time to leave a comment ,
We hope you have a fabulous holiday !!
great staff very knowledgeable
The friendly way Joanne helped us decided on our holiday could not have been better .
We have always used Tui in the past but for sure we will be using hays from now on much
March 26, 2026
Reply from Hays Travel - Sunderland The Bridges
Hi, thank you for your lovely review. Joanne :)
Reply from Hays Travel - Sunderland The Bridges
Thank you for your feedback we hope you have an amazing time :)
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