Hays Travel - Swindon Regent St Reviews 

979
TrustScore 5 out of 5

4.9

74 Regent Street, SN1 1LA Swindon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Emma and Ben had the resort knowledge making the package booking easy. Good options for various flight companies to match our budget and requirements were provided. Package pricing was better than... See more

Company replied

Rated 5 out of 5 stars

This is my second time booking holiday with Hays travel and like the first time the staff were very helpful and very patient as I didn't know where I wanted to go.

Company replied

Rated 5 out of 5 stars

Good “calling bird” outside the shop on the holiday which I booked. I was made to feel very welcome in the shop and was assisted by Emma who was very professional but at the same time very relaxed.... See more

Company replied

Rated 5 out of 5 stars

Once again booked a holiday with Hays Swindon, and once again I couldn't fault how extremely professional and courteous the staff are. Lisa is a star and knows exactly what we are looking for. Nothing... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 74 Regent Street, SN1 1LA, Swindon, United Kingdom

  • 01793238987

4.9

Excellent

TrustScore 5 out of 5

979 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(979)

119,953 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hayes travel Swindon.

Very helpful friendly and knowledgeable staff. Everything was explained so that we understood and all options were explored. We got everything we wanted and even got a discount for being with P and O before which was great.

February 21, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thanks so much Martyn, it was my pleasure as always to book your holiday :)

Rated 5 out of 5 stars

Finland Ski Holiday for 2027

Jazmin was a great help in sorting our ski holiday to Finland and was also able to source the same holiday we were looking for with a discount.

February 16, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thanks for your kind words. Happy to have helped :)

Rated 5 out of 5 stars

Excellent Thorough Service

The young lady covered everything very thoroughly and was very helpful.

February 18, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thank you for your lovely feedback. It was my pleasure

Rated 5 out of 5 stars

Helped us find a holiday that fitted…

Helped us find a holiday that fitted with our tight date window nothing was to mutch truble for the girls and guys in the shop ! Many thanks would not hesitate to come back to the swindon store to book our next adventure your's with many thanks gordon& clare

February 18, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

We appreciate you taking the time to leave us such a fantastic review! We are so happy we could help you find the perfect holiday and we look forward to booking your next adventure.

Rated 5 out of 5 stars

We had an excellent service

We had an excellent service
Thank-you.

February 18, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thanks so much for your lovely feedback! It was my pleasure as always :)

Rated 5 out of 5 stars

Jasmin was extremely courteous and…

Jasmin was extremely courteous and professional.
She explored all holiday options for us, and nothing was too much. A credit and valuable asset to Hays Travel Swindon

February 17, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thank you so much for your lovely feedback, it was my pleasure to book your holiday.

Rated 5 out of 5 stars

As always very helpful and friendly

As always very helpful and friendly, I have always received the best from everyone and would highly recommend them

February 15, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thanks so much for your lovely feedback! It was my pleasure as always :)

Rated 5 out of 5 stars

Julie from Hays Travel Swindon

Julie from Hays Travel Swindon , the amazing , helpful and kind lady was the lady myself and my friend Brad saw when we were looking at booking our holiday In Lanzarote. She guided us to the best possible times , prices , knowledge of flights and timings and answered all of our questions in the most professional way possible. Thank you again Julie. Wishing you all the best.

- Alex.

February 8, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thanks for your kind words Alex and Brad, it was my pleasure :).

Rated 5 out of 5 stars

Swindon branch

I met Ben in the Swindon branch with a friend, he gave great advice and was approachable, happy to help and find plenty of offers, places to stay with no pressure to make a decision. As it was we book our holiday with his help.

February 13, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thanks so much for your lovely feedback! It was my pleasure!

Rated 5 out of 5 stars

3 holidays in 1 🌞

Went into Hays travel with a thought of booking my first cruise but thanks to Julie I ended up with a holiday that exceeded my expectations. Great efficient service and at a great price. Julie went above and beyond to arrange a holiday which I thought would take 2 or 3 holidays but arranged exactly what I wanted all in 1 holiday. Amazing work! Can’t thank you enough Julie 😊.

February 11, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Wow Helen, thanks for your kind words. It was my pleasure to book this amazing holiday for you. I'm so excited for you and hope you have an amazing time :)

Rated 5 out of 5 stars

Very helpful

Very helpful , answered all our questions for our requirements polite would book our next Holiday with them again

February 5, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thank you for your 5* review :)

Rated 5 out of 5 stars

There is always a smile and a welcome…

There is always a smile and a welcome when we go into Hays travel. And happy to help with what ever concerns or for extra information.

February 11, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Its always a pleasure seeing you in branch :) Thank you for your lovely feedback

Rated 5 out of 5 stars

Family holiday

All staff were so helpful and Julie did everything she could do find us the perfect family holiday. She was amazing.

February 1, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

We appreciate your kind words! We are so pleased that our team was helpful and that you found the perfect family holiday.

Hays Travel

Rated 5 out of 5 stars

Julie was friendly and efficient

Julie was friendly and efficient. She helped us to prepare getting to the airport as well, booking us parking and reminding us to get travel money and insrance.

February 8, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thank you for your lovely feedback. It was my pleasure.

Rated 5 out of 5 stars

Really happy

Very good
We went into Hays in Swindon town centre to find out information and prices for a cruise (first time cruise for us).
Chatted with Lisa and booked there and then for a 7 day cruise in May
Lisa was very knowledgeable and friendly and we felt very at ease and not pressured in any way.
Very happy, five stars from us.

February 8, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thank you so much for your lovely review. I really enjoyed booking your cruise for you

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look