Emma and Ben had the resort knowledge making the package booking easy. Good options for various flight companies to match our budget and requirements were provided. Package pricing was better than... See more
Company replied
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Emma and Ben had the resort knowledge making the package booking easy. Good options for various flight companies to match our budget and requirements were provided. Package pricing was better than... See more
Company replied
This is my second time booking holiday with Hays travel and like the first time the staff were very helpful and very patient as I didn't know where I wanted to go.
Company replied
Good “calling bird” outside the shop on the holiday which I booked. I was made to feel very welcome in the shop and was assisted by Emma who was very professional but at the same time very relaxed.... See more
Company replied
Once again booked a holiday with Hays Swindon, and once again I couldn't fault how extremely professional and courteous the staff are. Lisa is a star and knows exactly what we are looking for. Nothing... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
74 Regent Street, SN1 1LA, Swindon, United Kingdom
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Very helpful friendly and knowledgeable staff. Everything was explained so that we understood and all options were explored. We got everything we wanted and even got a discount for being with P and O before which was great.

Reply from Hays Travel - Swindon Regent St
Jazmin was a great help in sorting our ski holiday to Finland and was also able to source the same holiday we were looking for with a discount.

Reply from Hays Travel - Swindon Regent St
The young lady covered everything very thoroughly and was very helpful.

Reply from Hays Travel - Swindon Regent St
Ben is always very helpful and very professional.

Reply from Hays Travel - Swindon Regent St
Helped us find a holiday that fitted with our tight date window nothing was to mutch truble for the girls and guys in the shop ! Many thanks would not hesitate to come back to the swindon store to book our next adventure your's with many thanks gordon& clare

Reply from Hays Travel - Swindon Regent St

Reply from Hays Travel - Swindon Regent St
Jasmin was extremely courteous and professional.
She explored all holiday options for us, and nothing was too much. A credit and valuable asset to Hays Travel Swindon

Reply from Hays Travel - Swindon Regent St
As always very helpful and friendly, I have always received the best from everyone and would highly recommend them

Reply from Hays Travel - Swindon Regent St
Julie from Hays Travel Swindon , the amazing , helpful and kind lady was the lady myself and my friend Brad saw when we were looking at booking our holiday In Lanzarote. She guided us to the best possible times , prices , knowledge of flights and timings and answered all of our questions in the most professional way possible. Thank you again Julie. Wishing you all the best.
- Alex.

Reply from Hays Travel - Swindon Regent St
I met Ben in the Swindon branch with a friend, he gave great advice and was approachable, happy to help and find plenty of offers, places to stay with no pressure to make a decision. As it was we book our holiday with his help.

Reply from Hays Travel - Swindon Regent St
Went into Hays travel with a thought of booking my first cruise but thanks to Julie I ended up with a holiday that exceeded my expectations. Great efficient service and at a great price. Julie went above and beyond to arrange a holiday which I thought would take 2 or 3 holidays but arranged exactly what I wanted all in 1 holiday. Amazing work! Can’t thank you enough Julie 😊.

Reply from Hays Travel - Swindon Regent St
Very helpful , answered all our questions for our requirements polite would book our next Holiday with them again

Reply from Hays Travel - Swindon Regent St
Staff were very friendly and helpful explaining everything in detail quite impressive

Reply from Hays Travel - Swindon Regent St
There is always a smile and a welcome when we go into Hays travel. And happy to help with what ever concerns or for extra information.

Reply from Hays Travel - Swindon Regent St
All staff were so helpful and Julie did everything she could do find us the perfect family holiday. She was amazing.

Reply from Hays Travel - Swindon Regent St
Julie was friendly and efficient. She helped us to prepare getting to the airport as well, booking us parking and reminding us to get travel money and insrance.

Reply from Hays Travel - Swindon Regent St
Very good
We went into Hays in Swindon town centre to find out information and prices for a cruise (first time cruise for us).
Chatted with Lisa and booked there and then for a 7 day cruise in May
Lisa was very knowledgeable and friendly and we felt very at ease and not pressured in any way.
Very happy, five stars from us.

Reply from Hays Travel - Swindon Regent St
Employing people that are warm and friendly, that listening to my needs.

Reply from Hays Travel - Swindon Regent St
Ben was brilliant he listened to what we wanted and pulled out all the stops to get us what we wanted

Reply from Hays Travel - Swindon Regent St
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