Second time booking our cruise holiday with hays. Erica and the team at swinton are an absolute credit to Hays. Erica has again helped with everything- helping us find exactly what we wanted. Would de... See more
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We were greeted by a very pleasant lady, Jo, who was extremely helpful and did all the hard work for us. We booked our cruise with ease and her suggestions regarding insurance etc. were very welcome.... See more
Company replied
A very friendly and welcoming team at the Swinton branch. We have booked with Hays a few times and Erica has always made the booking process straightforward and fun. Thank you to the team and we look... See more
Company replied
We both love going into hays travel in Swinton The staff are brill they work hard to get you the best holiday within your budget. It's the start off the hoilday going in there. We love... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 The Parade, M27 4BH, Swinton, United Kingdom
- 01614645530
5.0
Excellent
943 reviews
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Five-Star Service from a Future Travel Star at Hays Travel ✈️🌍
We had such a fantastic experience with Hays Travel, especially thanks to Sienna.
From the moment we sat down with Sienna, she made us feel completely at ease. She explained that she was still in training, but honestly, you would never have known — she was absolutely brilliant. So personable, friendly, and genuinely enthusiastic about helping us find the perfect holiday.
She really listened to what we were looking for and took the time to walk us through all the options, explaining everything clearly and making sure we felt confident in our choices. Her knowledge and attention to detail were impressive, and nothing felt rushed or pressured.
Thanks to Sienna, we’ve booked what feels like our perfect holiday, and we couldn’t be more excited. She’s a real credit to the team, and we’ll definitely be returning to book with her again!
February 28, 2026
Unprompted review
Reply from Hays Travel - Swinton
Good Morning Maise, thank you for your lovely review. It was a pleasure booking your holiday for you! Thanks, Sienna :)
Visit to book holiday was made easy no…
Visit to book holiday was made easy no waiting to book, all questions were answered well ,flowed easily my sight condition was taken into consideration.
February 28, 2026
Reply from Hays Travel - Swinton
Morning Miss Santos, thank you for your reply, it was a pleasure booking your next holiday for you both, thanks Sara :)
All bases covered
Hays travel always makes sure everything is covered. Always a no worry experience. Agents always patient to look at all options to get you what you want to the best of their ability.
February 28, 2026
Reply from Hays Travel - Swinton
Afternoon Ms Jarvis, thank you for your lovely reply, it was a pleasure booking your next holiday for you, thanks Erica :)
5* Service as always
Erica always finds us exactly what we are looking for at the best price, 5* service as always
February 26, 2026
Reply from Hays Travel - Swinton
Afternoon Mrs Banner, thank you so much for your lovely reply, it was a pleasure booking your holiday for you both, thanks Erica :)
Friendly service
Friendly service, very knowledgeable in providing different alternatives for discussion points
February 26, 2026
Reply from Hays Travel - Swinton
Morning Mrs Heald, thank you for your lovely reply, it was a pleasure booking your holiday for you all, thanks Erica :)
The lady in hays travel was very…
The lady in hays travel was very professional and polite on the whole it was a good experience.
February 24, 2026
Reply from Hays Travel - Swinton
Good Morning Mrs Loghan, Thank you for your lovely reply it was a pleasure booking your holiday! Thanks, Sienna:)
Brill service
Brill service, helped with everything I wanted and found the perfect place, Quick and all done soon as I was ready! Always book with Erica from Swinton, wouldn’t go anywhere else
February 18, 2026
Reply from Hays Travel - Swinton
Hi Samantha, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks, Erica :)
We received excellent advice and help…
We received excellent advice and help from Erica at the Swinton store when booking our annual Summer holiday.
Erica is extremely knowledgeable in the cruise products offered by Hays.
All staff at the store are friendly and helpful.
February 15, 2026
Reply from Hays Travel - Swinton
Good Afternoon Samantha, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks, Erica :)
Helpful and friendly staff
Helpful and friendly staff we have booked our holidays with Hays travel for many years.
February 15, 2026
Reply from Hays Travel - Swinton
Hi Denise, thank you for your lovely review. It was a pleasure booking your holiday for you! Thanks, Sienna :)
Great customer service and easy to book
February 15, 2026
Reply from Hays Travel - Swinton
Hi Amanda, thank you for your lovely review. It was a pleasure booking your holiday for you! Thanks, Sara :)
Just being in your shop is a tonic!
Just being in your shop is a tonic!
Delightful service from both Allison and Kyushu.
Efficient and pleasant as always Plus having time for a little laugh and a few thoughts for your lost colleague.
February 22, 2026
Reply from Hays Travel - Swinton
Hi Jack, thank you for your lovely review. It was a pleasure booking your holiday for you! Thanks, Khushi & Alison :)
Excellent service and very helpful…
Excellent service and very helpful staff and very friendly
February 21, 2026
Reply from Hays Travel - Swinton
Afternoon Mrs Williams, thank you so much for your lovely reply, it was a pleasure booking your next holiday for you both, thanks Sara :)
Khushi is excellent
Khushi is excellent, really helpful and always finds the best holidays for my family. Thank you
February 20, 2026
Reply from Hays Travel - Swinton
Hi Gemma, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks Erica & Khushi :)
Reply from Hays Travel - Swinton
Morning Mr Eppleston, thank you for your lovely reply, it was a pleasure booking your next holiday for you, thanks Erica :)
The experience was great
The experience was great. Erica was very efficient and knowledgeable. All booked within 20 minutes.
February 17, 2026
Reply from Hays Travel - Swinton
Morning Mrs Walker, thank you so much for your lovely reply, it was a pleasure booking your holiday for you, thanks Erica :)
Holiday information
You’re able to explain what requirements you need.
Get feedback on their experience in the area and type of holiday.
February 13, 2026
Reply from Hays Travel - Swinton
Hi Pauline, thank you for your lovely review. It was a pleasure booking your holiday for you! Thanks, Khushi :)
As good as always friendly helpful…
As good as always friendly helpful staff it’s the reason we keep going back
February 14, 2026
Reply from Hays Travel - Swinton
Morning Mrs Horsfall, thank you for your lovely reply, it was a pleasure booking your next holiday for you both, thanks Sara :)
Sara at hays travel Swinton sorted…
Sara at hays travel Swinton sorted everything out wouldn't book with anyone else.
February 12, 2026
Reply from Hays Travel - Swinton
Afternoon Mr Woodcock, thank you so much for your lovely reply, it was a pleasure booking your holiday for you both again, thanks Sara :)
Friendly staff exact holiday we wanted
Friendly staff exact holiday we wanted. Perfect all round experience.
February 12, 2026
Reply from Hays Travel - Swinton
Afternoon Mrs Ditchfield, thank you so much for your lovely reply, it was a pleasure booking the holiday for you all, thanks Erica :)
As always Erica was polite professional…
As always Erica was polite professional and goes above and beyond to help you
And she’s always there to help you when ever you need something
February 11, 2026
Reply from Hays Travel - Swinton
Hi Steve, it was a pleasure as always. Thanks for booking with me again. Speak soon, Erica :)
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