Our experience was amazing!! Michelle was the one sorting our holidays out and she was the best! She was so insightful and such a lovely, chatty and patient person as we were there for at least 3/4 ho... See more
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Fantastic experience from the off, cup of coffee and friendly staff prior to our appt while we waited. Chantel went the extra mile to help us find the perfect booking for our honeymoon and was complet... See more
Company replied
We have gone back time and time again, brilliant service. Staff have great knowledge about holidays. Sarah B was brilliant last night, went in looking for another holiday and came out with an alternat... See more
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We always book our holidays with Hays of Teeside, and deal with their representative Alyson. She has in depth knowledge of tourism and the customers requirements. She is very helpful an efficient wit... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8c Teeside Retail Park, TS17 7BW, Teesside, United Kingdom
- 01642988757
5.0
Excellent
3K reviews
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Chantell the assistant manageress…
Chantell the assistant manageress was100%brilliant at teesside park office
August 6, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Very patient good information given for…
Very patient good information given for our current cruise and booked another one with a lot of valuable advice for each issue
August 6, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Great Service from Hays
I was able to walk in and see an advisor straight away,so no waiting. The advisor (Abbi?) was very pleasant and customer focused and the was able to offer a price match and then process my holiday request very efficiently, and then advised me of next steps and timescales.Overall a great experience once again.
August 5, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Great service as ever
I am running out of superlatives to describe my experiences with Hays Travel. Each and every time I go into the store, I am treated like a VIP and always get excellent advice and walk out with a quality great value holiday. I can’t thank Libby and the whole team enough.
August 4, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Did not have to wait long for a member…
Did not have to wait long for a member of staff to become available. Michelle was very helpful and patient with 2 old ladies!
August 5, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
The lady we had was so so kind and she…
The lady we had was so so kind and she made us feel at ease with our booking process the whole layout and how she worked was amazing she deserves a pay rise for sure we will be definitely be coming back
August 5, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
The service was very good
The service was very good, Alyson at teesside park was friendly,welcoming and helpful,she made the booking experience easy and putting us at ease,explaining everything to us.
August 2, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Eleanor at Teesside park sorted our…
Eleanor at Teesside park sorted our holiday to Jersey brilliantly. We are looking forward to going.
And for future holidays we will again use the Teesside branch which is well staffed.
July 28, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Staff were very friendly and…
Staff were very friendly and professional and very helpful willing to go the extra mile
August 3, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Perfect service
We popped in for confirmation on a cruise and Courtney from the Teeside branch could not have been more helpful. What an amazing staff member, she was so friendly and helpful. Most amazing laugh, I hope she gets the recognition she deserves for this!
We finally followed up and booked with her (not her fault I just kept forgetting to ring up) we have our perfect holiday, couldn’t ask for anything more, honestly what a fantastic member of staff you have and we have an amazing holiday to look forward to! Thank you so much!
Will always book with Hays moving forward
August 2, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Alyson was very helpful and extremely…
Alyson was very helpful and extremely patient. Would recommend Hays Travel at Teesside Park.
August 2, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Excellent service very thorough in…
Excellent service very thorough in giving us many choices to select our perfect trip , the customer support from Adam was very professional.
August 2, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Adam our consultant was amazing
Adam our consultant was amazing, so friendly, polite & still very professional
August 1, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Smooth booking process
July 24, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Helpfulness of staff particularly…
Helpfulness of staff particularly Connor, he was exceptional, I'm very thankful he was there
July 31, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Eleanor was so very helpful
Eleanor was so very helpful, wading through endless pages of flight data to find us a deal that suited our requirements. We'll be sure to come back again!
July 31, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
Celebration holiday
Alyson went over & above to find us a holiday as we weren't sure where we wanted to go, found us the flight times that suited us, could not fault the service in any way
July 31, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words & for booking your well deserved holiday with us, we really do appreciate it - Hays Travel Teesside
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