Teresa Williams has been amazing for building our 3 week trip to Bali. I’ve made two changes since firming up the booking adding more work (sorry) and Teresa has been nothing but professional, court... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Instead of the usual scrolling through hundreds of holidays, I decided to go through a travel advisor and chose Hays Travel , speaking to an obviously highly experienced and very well travelled advi... See more
Company replied
Another trip booked under the direction of the ever so helpful Teresa. Have used Hayes on several occasions for various trips both long haul and shorter European holidays and have always found a consi... See more
Company replied
After planning our wedding, we left the honeymoon in Teresa's very capable hands. She took care of everything for us, finding the perfect place in beautiful Barbados. She went above & beyond with her... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Teresa Williams, LL14, Wrexham, United Kingdom
- 01978 898485
4.9
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Teresa has been Absolutely brilliant…
Teresa has been Absolutely brilliant and organised our holiday in Australia for my 60th birthday. Nothing has been too much trouble even when I wanted to change things on our Original booking. She answered all my questions straight away and sent me different options to get me the best deal. I can’t thank her enough and would strongly recommend her services.
January 8, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely lovely lady
Absolutely lovely lady. Helped us sort out our family holiday. And I couldn’t be happier with her service 🥰
January 26, 2025
Unprompted review
Reply from Hays Travel - Teresa Williams
Aww thank you, thats so kind of you to say. Im really glad I could help x
Teresa is a great help when booking a holiday. I got in touch with Teresa through some…
I got in touch with Teresa through some friends and she helped us with our holiday from start to finish.
What great service we had. Thankyou
January 15, 2025
Reply from Hays Travel - Teresa Williams
Thank you so much. Its always extra lovely to know Ive been recomended by your friends too xx
Excellent service as usual
Excellent service as usual. Nothing is too much trouble for Teresa would not book with anyone else !!!!!!!
January 14, 2025
Reply from Hays Travel - Teresa Williams
My pleasure as always. Thank you so much for all your support over the years- it means everything to me xx
Excellent service from T x
Teresa worked tirelessly to ensure we got the best deal for our trip. She knew we were restricted with dates but gave us several options to be choosing from and helped with personal recommendations to get the most out of our time. Have used Teresa in the past, will be using her again and definitely recommend her to family and friends
November 30, 2024
Reply from Hays Travel - Teresa Williams
Thank you so much for your lovely words- it means such a lot. Im glad I was able get this dream trip sorted for you- will be awesome!
Teresa is a star
Teresa is a star with arranging holidays. I've booked several trips with her over the years and she's always on the ball and extremely diligent. First class service
November 28, 2024
Reply from Hays Travel - Teresa Williams
Thank you very much. Im so glad I could help once again x
I was particular with what I required…
I was particular with what I required from my holiday and the Hays representative Teresa Williams delivered
November 26, 2024
Reply from Hays Travel - Teresa Williams
Thank you for taking the time to fill in the review. I always aim to make sure I get just the right holiday for my clients so im really pleased I could help with this once more x
Highly Recommended
Teresa has been amazing from start to finish and it was great to know she was only a message away if we needed her. Teresa kept us up to date with everything and made sure we had all the information to hand. I gave Teresa a destination, budget and a certain criteria we wanted from the hotel and she ticked every box. We had a fantastic holiday, we couldn’t fault the hotel, our daughters (12 & 14) were really impressed and didn’t want to leave. Teresa made arranging our family holiday stress free and I can’t thank her enough for everything.
October 25, 2024
Reply from Hays Travel - Teresa Williams
Fab- so glad you all enjoyed it. Thank you so much . T x
Reply from Hays Travel - Teresa Williams
Thank you so much. Really glad I could help once more. T x
Reply from Hays Travel - Teresa Williams
Thank you. Its always my pleasure to help x
I got what I asked for
October 3, 2024
Reply from Hays Travel - Teresa Williams
Thank you for booking with me , glad I could help once more x
Reply from Hays Travel - Teresa Williams
Thank you. Always happy to help x
Reply from Hays Travel - Teresa Williams
Alway a pleasure to help you both . Thank you x
Booking with heys
Teresa was amazing sending me so many options of differnt places to look at . Very helpful . Thank you
September 21, 2024
Reply from Hays Travel - Teresa Williams
Thank you so much. I was really glad I was able to help you again. T x
Reply from Hays Travel - Teresa Williams
Thank you so much. Im really glad I could get that perfect trip for you both- it will be amazing!! x
Have booked several holidays with…
Have booked several holidays with Theresa over the years. As always, very helpful and knowledgeable and couldn’t do enough for us
September 11, 2024
Reply from Hays Travel - Teresa Williams
Thank you for trusting me to help once again. always a pleasure x
We’ve worked with Theresa before and…
We’ve worked with Theresa before and she makes the whole process so pleasant and easy! No query is too much trouble and she gave great options for everything we wanted - even contacting me outside of office hours, just to get everything sorted for us. 5 stars!
August 13, 2024
Reply from Hays Travel - Teresa Williams
Thank you so much for this lovely review. Im really glad I couyld help once agasin. T x
Great service!
I contacted Teresa and she responded very quickly giving me some great options and sorting everything without delay. Really impressed and will definitely go back to her next time. Thank you x
July 12, 2024
Reply from Hays Travel - Teresa Williams
Thank you so much, it was my real pleasure to help. Sorry I took so long to reply- Ive been away !! T x
Excellent service from Teresa Williams
Excellent service from Teresa Williams, so quick and efficient ! Will recommend to my friends!
May 16, 2024
Reply from Hays Travel - Teresa Williams
Thank you so much. Really glad I could help. x
Crete Holiday
Teresa found a great holiday matching our budget and gave advice based on her own experiences of visiting the area and even completed the booking whilst on holiday. Great service and thank you
May 8, 2024
Reply from Hays Travel - Teresa Williams
Thank you so much- really glad I could help again. T x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.