We spent absolutely ages in your Gyle branch trying to find a holiday perfect for us, last minute. Your consultant, Liam, was beyond patient and extremely knowledgeable and very quickly grasped what... See more
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Really friendly staff who made us completely welcome went out their way to organise the holiday for us and even stay beyond closing time to be able to complete the booking. Skye was so friendly and pr... See more
Company replied
We went to book a last minute holiday at Hays travel in the Gyle Centre in Edinburgh. We spoke to Skye who was really helpful and lovely She helped us find a nice hotel within our price range Tha... See more
Company replied
Great customer service 5 ladies of a certain age not sure where we were going. Skye searched and found us a holiday which we were all happy with. Very welcoming and patient with us. As we had booked... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Gyle Shopping Centre, EH12 9JR, The Gyle, United Kingdom
- 01315163723
4.9
Excellent
799 reviews
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Liam gave us Excellent service helping…
Liam gave us Excellent service helping me and my friends book a holiday to Dubai and helped us the follow day with questions over the phone
January 19, 2026
Reply from Hays Travel - The Gyle
Janice somerville,
We're happy to hear that you received excellent service while booking your Dubai holiday and getting your questions answered. We appreciate your positive feedback!
Regards Liam.
Hays Travel
No hassle
Your sales assistant Skye was very helpful a credit to hays easy to book will certainly use hays again .
January 21, 2026
Reply from Hays Travel - The Gyle
Thank you very much for your kind review. It is much appreciated! - Skye
I was delighted with the service provided,personal,informative and very helpful .
I was delighted with the help and assistance from Emma .Emma located exactly what was suitable for my request .
6 nights in a lovely Hotel in Tenerife with additions such as a pre booked aisle seat ,annual travel insurance. (I go to the .USA including Maui on 30 April)and hotel at Edinburgh Airport .
January 19, 2026
Reply from Hays Travel - The Gyle
customer,
We're happy to hear that you were delighted with the assistance you received. It's great to know that the arrangements for your trip to Tenerife and the USA, including the pre-booked seat, travel insurance, and Edinburgh Airport hotel, met your needs. Thank you for your positive feedback.
Thank you for the 5* review this is most appreciated.
Regards Emma.
Hays Travel
From initial enquiry to booking…
From initial enquiry to booking following lots of my amendments the process was dealt with polite, professional service throughout by Emma.
January 18, 2026
Reply from Hays Travel - The Gyle
Sharon,
We appreciate you taking the time to share your experience. We're so glad that our service was polite and professional, even with your amendments during booking.
Thank you for the 5* review this is most appreciated.
Regards Emma.
Hays Travel
Reply from Hays Travel - The Gyle
Thank you for your kind words! We look forward to seeing you in store again soon!
Excellent service we were helped by a…
Excellent service we were helped by a young lady I think she was called Scarlett and had long dark hair. She was really helpful on booking out holiday checking locations distance from resort. Showed us on Google maps which helped very patient with 2 old fogies
January 13, 2026
Reply from Hays Travel - The Gyle
Hi Marian, Thank you so much! It is much appreciated - Skye :)
Fantastic customer service from Skye
Fantastic customer service from Skye. She was extremely helpful and we are really looking forward to our holiday. Thank you
January 8, 2026
Reply from Hays Travel - The Gyle
Hi Diane, thank you so much for this review it is much appreciated. I look forward to seeing you again soon :)
Staff were excellent
Staff were knowledgeable, courteous and very helpful whilst we booked our holiday, all queries were answered promptly all of which justified our decision to book "face to face".
January 6, 2026
Reply from Hays Travel - The Gyle
Hi Douglas, Thank you so much for your lovely review it is very appreciated. I look forward to hearing from you both again soon!
Great communication and very very…
Great communication and very very helpful, will use them again.
January 7, 2026
Reply from Hays Travel - The Gyle
I appreciate you taking the time to leave us a 5* review, and we're so happy to hear you found our service helpful. I look forward to assisting you again. Regards Joan.
Skye was very helpful with our initial…
Skye was very helpful with our initial query, gave us a couple of options to think about and had previous experience herself at one of the hotels which was great. Went back and booked with Joan who was so so helpful, she went through everything and made sure I was doubley happy.
January 5, 2026
Reply from Hays Travel - The Gyle
Thank you so much for your lovely review. We appreciate it! - Skye
Excellent service from the manager
December 16, 2025
Reply from Hays Travel - The Gyle
Thank you for your kind words! We look forward to seeing you in store again soon!
Very helpful
Very helpful member of staff who provided us with several options in relation to the type of break we were looking for.
December 19, 2025
Reply from Hays Travel - The Gyle
Thank you for your kind words! We look forward to seeing you in store again soon!
As always best service as always
As always best service as always , we usually go to Joan whom we have known for a good few years now. But have also been to the other staff as well . Always the best service . Lena -Trevor
December 1, 2025
Reply from Hays Travel - The Gyle
Hi Lena and Trevor . Thank you for the 5* review this is most appreciated. Many kind regards Joan.
I got a really nice holiday for a great…
I got a really nice holiday for a great price.
December 5, 2025
Liam Gunn,
Liam Gunn,
dealt with my ever changing booking with patience and perseverance and eventually my booking
Thank you very much Liam
John Moriarty
December 4, 2025
First rate advisor
Emma was professional and capable to resolve the questions we posed with authority in our desire to book a trip to Rome.
December 2, 2025
Everytime my friend and I go to Hays…
Everytime my friend and I go to Hays Travel we always have excellent service and friendly staff and always smiling
September 14, 2025
Really great service and really happy…
Really great service and really happy with the holiday andvorice
November 22, 2025
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