Russell & Danielle (Totnes Branch) were extremely helpful in helping us to choose our second Cruise with Hays Travel. They went through several options which was really helpful when it came to decidin... See more
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We went to Hays Travel, Totnes, to discuss a possible holiday abroad. Danielle was extremely helpful. we had curtain requirements as we wanted a local airport and also a quiet destination. After a sho... See more
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Love going into HAYS Travel as all of the staff are only too pleased to help find the right holiday. This time I really didn’t want to drive myself to Bristol airport so I was introduced to Titan hol... See more
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What made our experience great was Georgia. She was helpful from the initial meeting right through to the booking of our holiday. She listened to what we wanted showed us various options, was conside... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Fore Street, TQ9 5RU, Totnes, United Kingdom
- 01803 865012
4.9
Excellent
217 reviews
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Very helpful and informative.
May 20, 2026
Reply from Hays Travel - Totnes
Carole,
We are so pleased to hear this. Thank you for your kind words and positive feedback.
Kind Regards
Hays Travel
Helpful &informative advice
Helpful &informative advice. Good communication and follow up.
May 16, 2026
Reply from Hays Travel - Totnes
customer,
We appreciate your kind words. We're glad we could assist you.
Kind Regards
Hays Travel Totnes
The staff were extremely helpful
The staff were extremely helpful. Im delighted with the 2 holidays l have booked. I will use Hays again.
April 30, 2026
Reply from Hays Travel - Totnes
Susan Murphy,
We're so happy to hear that our staff were helpful and that you are delighted with the holidays you booked .
Best Regards
Russ
Reply from Hays Travel - Totnes
Thank You so much for taking the time to leave us such a great review, We all hope you have an amazing holiday and cannot wait to hear about it when you come home
Danielle and Russell are ever so…
Danielle and Russell are ever so helpful. They understand what we are looking for and offer sensible options.
We don't even consider trying to book directly.
April 21, 2026
Reply from Hays Travel - Totnes
We're happy to hear that our team is so helpful and offers great options. We appreciate you choosing us over booking directly and value your feedback!
Kind Regards
Russ and the team
Helpful and knowledgeable staff
April 19, 2026
Reply from Hays Travel - Totnes
Caroline,
We appreciate your positive feedback; we're so happy to hear our staff were helpful and knowledgeable.
Kind Regards
Russ and the team
Danielle was very patient and helpful
Danielle was very patient and helpful. She made alterations to our itinerary until we were satisfied with the travel arrangements, hotels and cost.
April 3, 2026
Reply from Hays Travel - Totnes
We appreciate your positive feedback. We are so happy to hear that we could assist you in tailoring your travel plans to your satisfaction with patience and care.
Kind Regards
Hays Travel Totnes
Reply from Hays Travel - Totnes
Sandra ,
We appreciate your kind words and are so glad that you found our team helpful and informed.
Kind Regards
Hays Travel Totnes
We always try to book holidays with…
We always try to book holidays with Russell. He is always very knowledgeable and extremely helpful.
March 31, 2026
Reply from Hays Travel - Totnes
Mr Bishop,
We appreciate your continued bookings with us. We're so happy to hear that you value the knowledge and support you receive.
Kind Regards
Hays Travel Totnes
Russell was polite and helpful and our…
Russell was polite and helpful and our booking was completed quickly and successful and we look forward to taking our two holidays later in the year.
I just object to being revered to as Ms, I am Mrs (although now sadly a widow).
March 29, 2026
Reply from Hays Travel - Totnes
Rhoda,
We appreciate your feedback and are so glad that the booking process was quick and successful. We're sorry for the incorrect title and any offense caused; we will address this. We hope you enjoy your holidays later this year.
Kind regards
Russ
Brilliant Staff & Service!
Russell & Danielle (Totnes Branch) were extremely helpful in helping us to choose our second Cruise with Hays Travel. They went through several options which was really helpful when it came to deciding. We will certainly use Hays Travel in the future.
March 28, 2026
Reply from Hays Travel - Totnes
Mr Philip Millard,
We're happy to hear that you found our team helpful in choosing your cruise. We're pleased they went through several options for you, and we look forward to assisting you in the future.
Kind regards
Russ
Wonderful Staff
Booked our second Cruise today with the help of Russell & Danielle. Once again they were very patient & gave us lots of information to help us decide on our next Cruise. We can’t thank them enough!
March 27, 2026
Unprompted review
Reply from Hays Travel - Totnes
Mrs Jeanette millard,
We appreciate your kind words regarding your booking experience. We're so pleased we could provide you with helpful information for your cruise. Thank you!
Kind regards
Russ
Everything as it should be....
Everything was done as requested with the usual efficiency and politeness.
March 18, 2026
Reply from Hays Travel - Totnes
Thank you Jeremy ,
We appreciate you taking the time to leave us a review. We are so happy to hear that our service met your expectations!
Kind regards
Danielle
Totnes branch very helpful with booking
Danielle in the Totnes branch was very helpful and I know that if I have anything else to add to the booking she will help. She made the process very easy and the app is good too.
March 18, 2026
Reply from Hays Travel - Totnes
Thank you Jane,
We're so glad the booking process was easy and that you found us helpful. We appreciate you mentioning the app too, and we're here to help if needed!
Kind regards
Danielle
Helpful team. Thankyou!
I went in to the shop with a few ideas and a budget. The customer service was friendly and I had booked a break by end of day after having a think!
March 24, 2026
Reply from Hays Travel - Totnes
Hannah Charity,
We're happy to hear that our customer service was friendly and helpful as you planned your break. Thank you for sharing your positive experience with us!
Kind regards
Russ
Thankyou for booking our special…
Thankyou for booking our special holiday we cannot wait to:)
March 11, 2026
Reply from Hays Travel - Totnes
Russell Rodd,
We are so happy we could help arrange your holiday. We hope you have a wonderful time, creating special memories.
totnes, Hays Travel
Reply from Hays Travel - Totnes
Good Morning Richard,
We appreciate you taking the time to leave us a review. We're so happy everything went smoothly for you and was stress-free!
Kind regrads,
Danielle
Helpfull ,friendly & professional
Helpfull ,friendly & professional . Never fail to find the best holiday locations.
March 4, 2026
Reply from Hays Travel - Totnes
Michael,
We appreciate your kind words! We're so happy to hear that you find our team helpful, friendly, and professional in finding the best holiday locations.
totnes, Hays Travel
Danielle was really patient and…
Danielle was really patient and helpful. It was very refreshing to deal with a human when booking a holiday and we will definitely use Hays Totnes again.
Thank you!
February 27, 2026
Reply from Hays Travel - Totnes
Thank you Kate May,
We appreciate you taking the time to leave us such a kind review. We're so happy to hear that you found our service to be helpful and patient. Thank you for booking with us!
Danielle
The team at Totnes are brilliant,
The team at Totnes are brilliant,
Especially the manager Russell
He cannot do enough to help and advise and when needed a phone call away to sort the problems!
Big thankyou to Team Totnes🥰🥰
March 1, 2026
Reply from Hays Travel - Totnes
Thank you Victoria,
We're happy to hear that the team provided brilliant support. Thank you for your positive feedback!
Kind regards
Russell
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